I can not log in in my account in Livecoin any more... they don't send me the authorization code in my registered email. So I can see my balance but only this. I can not even contact the support, any idea what happening with Livecoin? My 42 is trapped there at the moment.
ACTUAL NEWS FOR ALL CLIENTS
Created 08.10.2018 17:45
Dear clients, we encountered critical issues with a few servers, including mailing server and server with encrypted security settings, like PIN, IP-Whitelist, Google 2FA, API keys.
The data WAS NOT discredited, but lost. Please also note that passwords WAS NOT lost, they are working as usual. Therefore, we decided to open Exchange in limited mode, so clients could restore additional security measures. Another one issue with mail server resulted in notifications which some clients recieved about withdrawals which belong to another accounts. Your funds are in safe, but we ask you to restore additional security settings which were lost.
If you are a Customer of Livecoin and you cannot get access to your account due to: loss of Google 2-FA, blocking of IP address or for any other reason, please, send a request to
[email protected] with detailed description of the issue. Account access recovery requests will only be accepted if they are sent from the same e-mail address as was used to open your account at registration. If you repeat a request on the same issue without waiting for a reply to the first request, you'll get an answer later.
