Dear Adel Team members,
I am encountering a problem when trying to generate a token and it is worrying me a lot.
When entering the ICO I have copied and stored my secret passphrase on 3 separate files to make absolutely sure it could not be lost or run into to any problems.. - given how you have put emphasis on this matter, I made sure this secret passphrase was stored safely and ready for finalising this process...
I have just clicked on the manual here above and followed the instructions... went to settings and clicked ''generate token''
STEP 4: As instructed I have written ''Adel'' (case sensitive) in the top field, and the secret phrase in the bottom field... It gives me an ''incorrect passphrase'' error.
Further I see in the manual that I should receive the generated token (STEP 5) and copy it in my dashboard on the
https://ico.adelphoi.io/app/account ICO dashboard...
for step 6 i have to confirm that i have stored my passphrase safely... I clicked that ''confirm'' button i think 9 days ago (!!!!!!) - because of the sole reason that I had my secret passphrase stored safely and thought that was the very first action to take after the ICO ended on June 1st....
On step 7 I am supposed to see a field on my dashboard to ''enter'' the token but obviously that field is not there any longer, since i clicked that confirm button over a week ago... I am just seeing ''confirmed'' on the top left corner of my dashboard, underneath : Your NXT acccount
This is very disturbing to me as I am not educated enough in this process to have understood all the necessary actions... It was not until just now in this thread made clear that i could not have clicked that confirm button, without having gone through the ''generate token'' process firstly...
I just clicked confirm because as requested I did store my passphrase safely as requested.... I thought that was the ''confirm'' all about, just to double check I had my secret phrase still stored safely on a file/e-mail.... How could I have known that This entire click settings, generate token was all needed prior to clicking the ''confirm'' button...
As I am not an IT specialist or have any prior experience with NXT I had no idea whatsoever what '' generating a token'' even meant in the first place...
Now I am in a situation where I logged in happily on my dashboard, see my ADL token amount (which is quite substantial i may add), looking at a confirmed account.. all looks good... then i see this manual that has only just been posted here... happily follow the steps... and BAM, incorrect passphrase... and nothing!!!
I am absolutely 100% sure that my secret passphrase is CORRECT, even copy pasted it from all 3 files separately... but now i am stuck... All because I neatly followed instructions and clicked ''CONFIRM'' to understate I have my passphrase stored safely right after June 1st...
I am definitely and cordially requesting your help to help me solve this situation.. Personally I have no clue what to do now... Can the dashboard account be unconfirmed so I can firstly generate the token in the NXT wallet? How come my secret passphrase is not being recognised as I have it identically stored from the very first day of ICO participation on 3 separate files? Is it possible to get in touch and offer you my passphrase to solve the situation?
Please help, kind regards
P.S. Furthermore I just noticed that in your manual step 6 and 7 fall under the ''ICO'' tab... For me the ICO tab is now grey and not clickable any longer... I can only click on the tabs '' Account'' and ''Voting''... all in all i am quite shocked about what just occurred... I would really appreciate help on the matter
restart your PC/mobile..i got the same error passpharse..but what i did just log-out in the wallet/restart then try it again..