[ANN] ANX: Your Ultimate Crypto Trading Platform - page 11.

monbux

legendary

Activity: 1736

Merit: 1029

Quote from: ejinte on January 25, 2015, 11:05:50 AM

Quote from: byt411 on January 25, 2015, 10:57:48 AM

Sorry, but what do you mean?

Look at this link:
https://anxbtc.com/pages/#/card-compare

As you can see, my ANX PLUS card should have a telephone support. However, this is a straight up lie. There is no telephone support. The managers at ANX knows this, you said yourself that you've emailed them. However no changes were made. That's why ANX is lying.

Not to mention hiding important information like loading time for card.

I don't beleive that you guys don't have time to change this information. It would take you about 5 minutes.

I don't feel comfortable trusting you with my money.

Everyone be careful please!!

There are multiple departments in the ANX BTC company. We are the part of the support department. byt411 and I have both linked you directly to where these "hidden" facts are stated in the FAQ.
Again, quoted:

Quote from: monbux on January 12, 2015, 03:10:16 PM

Quote from: ejinte on January 12, 2015, 12:36:02 PM

I tried to load the card with 0.1BTC, didn't work, told be that it was less than minimum amount. But nowhere did I read how much it the minimum amount.

Also, before signing up to the page there is no way to know the price for the cards.

As well, the information about how long topup take should be more clear.

A few suggestions.

I'm till waiting for my card to top-up, which is quite annoying, as if I would have used an other exchange I would have had the money in my hand already.

Regarding the minimum deposit amount, it is stated in our debit card support section: http://support.anxintl.com/customer/portal/articles/1681903-is-there-a-minimum-recharge-amount-

The price of the cards can be found in the FAQ as well: http://support.anxintl.com/customer/portal/articles/1681919-how-much-does-the-card-cost-
but with the new "free debit card" promotion you could get a debit card for free.

Regarding how long a recharge takes, that can be found here: http://support.anxintl.com/customer/portal/articles/1681902-how-long-does-a-recharge-take-
It tends to take around one business day.

When did you "topup" your debit card?

Cheers,
monbux

Edit: I have already sent some of your suggestions to our team, and I'm sure byt411 has as well.

byt411

hero member

Activity: 798

Merit: 1000

Quote from: ejinte on January 25, 2015, 11:05:50 AM

Quote from: byt411 on January 25, 2015, 10:57:48 AM

Sorry, but what do you mean?

Look at this link:
https://anxbtc.com/pages/#/card-compare

As you can see, my ANX PLUS card should have a telephone support. However, this is a straight up lie. There is no telephone support. The managers at ANX knows this, you said yourself that you've emailed them. However no changes were made. That's why ANX is lying.

Not to mention hiding important information like loading time for card.

I don't beleive that you guys don't have time to change this information. It would take you about 5 minutes.

I don't feel comfortable trusting you with my money.

Everyone be careful please!!

Again, there is one, but it is completely useless to contact them since it is the support of the card issuer.

If you don't feel comfortable, by all means, don't use our service. The information you mentioned isn't "hidden". It is clearly stated in the FAQ.

ejinte

hero member

Activity: 644

Merit: 500

Quote from: byt411 on January 25, 2015, 10:57:48 AM

Sorry, but what do you mean?

Look at this link:
https://anxbtc.com/pages/#/card-compare

As you can see, my ANX PLUS card should have a telephone support. However, this is a straight up lie. There is no telephone support. The managers at ANX knows this, you said yourself that you've emailed them. However no changes were made. That's why ANX is lying.

Not to mention hiding important information like loading time for card.

I don't beleive that you guys don't have time to change this information. It would take you about 5 minutes.

I don't feel comfortable trusting you with my money.

Everyone be careful please!!

byt411

hero member

Activity: 798

Merit: 1000

Quote from: ejinte on January 25, 2015, 04:45:15 AM

Quote from: seleme on January 24, 2015, 11:50:50 PM

It's because of forum database problems, some days posts were lost.

Anyway, since I didn't see it if it was answered before forum problems, could it be confirmed that premium cards are Mastercard ones?

Don't trust this guys, they are already confirmed liars.

Sorry, but what do you mean?

Quote from: seleme on January 24, 2015, 11:50:50 PM

It's because of forum database problems, some days posts were lost.

Anyway, since I didn't see it if it was answered before forum problems, could it be confirmed that premium cards are Mastercard ones?

Yes. They are mastercard.

ejinte

hero member

Activity: 644

Merit: 500

Quote from: seleme on January 24, 2015, 11:50:50 PM

It's because of forum database problems, some days posts were lost.

Anyway, since I didn't see it if it was answered before forum problems, could it be confirmed that premium cards are Mastercard ones?

Don't trust this guys, they are already confirmed liars.

seleme

legendary

Activity: 2772

Merit: 1028

Duelbits.com

It's because of forum database problems, some days posts were lost.

Anyway, since I didn't see it if it was answered before forum problems, could it be confirmed that premium cards are Mastercard ones?

DARKANGEL6415

hero member

Activity: 672

Merit: 500

ADAMANT — the most secure and anonymous messenger

wow it went dead silent in ths thread after it was down for some time

DARKANGEL6415

hero member

Activity: 672

Merit: 500

ADAMANT — the most secure and anonymous messenger

Quote from: seleme on January 21, 2015, 12:28:02 AM

Quote from: DARKANGEL6415 on January 16, 2015, 09:06:49 PM

Quote from: seleme on January 15, 2015, 09:04:12 PM

Quote from: monbux on January 15, 2015, 04:16:49 PM

Quote from: ejinte on January 15, 2015, 06:05:13 AM

Quote from: byt411 on January 14, 2015, 02:58:23 PM

Thank you. I have told my superiors to remove "Telephone Support", and list other things to improve clarity.
I have no idea why it was delayed that much. Did you verify that you received the card on that site successfully?

No, I didn't verify anything and want not told to do so either...

Right now it still says that you've phone support.

Quote from: DARKANGEL6415 on January 14, 2015, 07:12:55 PM

ejinte, on the pluss side i am glad you got your moneysituation sorted out on the card. Weird did not work for you at atm worked just fine for me and i went to a small bank that only has like 4 offices in like 3 cities lol. In any case hope you can finally go to the dr and take care of your stuff that was pending

Yeah it was strange actually. Went to the doctor today and was happy with his answer.

Glad that it worked out for you in the end. Next time, if it's a specific problem regarding your card deposits, I would suggest that you contact our support email, they'll be able to help you out better. I'

Cheers,
monbux

Is there any way to get any other card beside Unionpay, that one is useless for me as it doesn't work with my country.

you going to need the ANX Premium card, that is what i have and it is a Master card branded card, only bad thing is that it does not have customers name on it. I actually went to liquor store today to buy me some beer and was denied the card as it does not have my name on it so they could not match it to my id for age verification Cry

That's very good it doesn't have name on it, no problem with taxes Tongue

AHHH yeah great for taxes.... not sure how but in any case not great for renting cars, getting airline tickets, buying liquor and today i had pleasure of my cell phone company not accepting it since no name

seleme

legendary

Activity: 2772

Merit: 1028

Duelbits.com

Quote from: DARKANGEL6415 on January 16, 2015, 09:06:49 PM

Quote from: seleme on January 15, 2015, 09:04:12 PM

Quote from: monbux on January 15, 2015, 04:16:49 PM

Quote from: ejinte on January 15, 2015, 06:05:13 AM

Quote from: byt411 on January 14, 2015, 02:58:23 PM

Thank you. I have told my superiors to remove "Telephone Support", and list other things to improve clarity.
I have no idea why it was delayed that much. Did you verify that you received the card on that site successfully?

No, I didn't verify anything and want not told to do so either...

Right now it still says that you've phone support.

Quote from: DARKANGEL6415 on January 14, 2015, 07:12:55 PM

ejinte, on the pluss side i am glad you got your moneysituation sorted out on the card. Weird did not work for you at atm worked just fine for me and i went to a small bank that only has like 4 offices in like 3 cities lol. In any case hope you can finally go to the dr and take care of your stuff that was pending

Yeah it was strange actually. Went to the doctor today and was happy with his answer.

Glad that it worked out for you in the end. Next time, if it's a specific problem regarding your card deposits, I would suggest that you contact our support email, they'll be able to help you out better. I'

Cheers,
monbux

Is there any way to get any other card beside Unionpay, that one is useless for me as it doesn't work with my country.

you going to need the ANX Premium card, that is what i have and it is a Master card branded card, only bad thing is that it does not have customers name on it. I actually went to liquor store today to buy me some beer and was denied the card as it does not have my name on it so they could not match it to my id for age verification Cry

That's very good it doesn't have name on it, no problem with taxes Tongue

seleme

legendary

Activity: 2772

Merit: 1028

Duelbits.com

Quote from: byt411 on January 17, 2015, 08:31:09 AM

Quote from: seleme on January 15, 2015, 10:24:33 PM

Bosnia is not on the list of countries where ATM work on Unionpay website

http://cn.unionpay.com/AtmEnglishFront_Search.html

I'm sorry about that. I'll see what I can do about it. So, if my assumptions are correct, you got the ANX PLUS card because it was cheaper, and you didn't know it was UnionPay?

I got that free card offer you were running recently, yeah, I didn't know it's UnionPay. I'd pay for card that can withdraw from ATM here, that's not problem.

So, can you confirm if I order premium card it will be Mastercard?

DARKANGEL6415

hero member

Activity: 672

Merit: 500

ADAMANT — the most secure and anonymous messenger

Quote from: ejinte on January 19, 2015, 03:17:51 AM

Quote from: monbux on January 18, 2015, 10:49:10 PM

Quote from: ejinte on January 18, 2015, 08:14:27 PM

Quote from: monbux on January 18, 2015, 07:43:45 PM

Quote from: ejinte on January 18, 2015, 03:51:25 PM

Quote from: DARKANGEL6415 on January 18, 2015, 11:56:05 AM

Quote from: ejinte on January 18, 2015, 11:39:47 AM

Quote from: byt411 on January 17, 2015, 03:01:24 PM

Quote from: ejinte on January 17, 2015, 02:09:46 PM

And one week later they still advertise telephone support. byt411 this is terrible. I would be really mad if I payed 0.12BTC for a card.

I know. I'm fully aware about that, and I have no idea why our devs haven't changed that yet. It is simply removing a row on the html file for that page, and I really don't know why it hasn't been changed yet. My superiors have said that they will change it, I can show you the email if you want.

Your supervisors should give us an answer.

Also, did you make the information about the loading time for the card easier to find? It doesn't look like it.

yeah dont want to be like me i wanted to use my ANX Premium card right when i got it to go to strip club but nope could not. Whole process to load card like 2 business days NOT GOOD at all. In any case hope they address this and fix the issue cause " pre loading " the card is such a hassle we want to have bitcoin in wallet and for it to auto sell ONLY the amount of bitcoin to cover purchase

Exactly, this is why I'm disapointed with ANX. This and that they spread misinformation.

Hi, Byt411 and I have both forwarded your suggestions to our supervisors - we can only hope to hear back from them now. Please keep in mind that they are very busy. In the meantime, we will continue to try to assist you as best as we can!

Then they will have to hire more people because right now ANX looks very bad in my eyes.

I don't believe that you're too busy to update their website with legit information

I will be keep watching you to see how this turns out.

Yes, and we will continue to request it for you guys, but it'll probably have to take some time. I'll try to keep you updated.

Cheers,
Monbux

Don't you think that's a pretty bad way to do business? I mean, lie and all?

lol dam we on a witch hunt now Shocked