Topic: [ANN] ANX: Your Ultimate Crypto Trading Platform - page 13. (Read 41988 times)

Yes this is what I've been saying too. I still didn't get my money!!!

 After the BTC is locked up with them, then they tell us we maybe need to wait two working days.

 Perfect!!!

Cause it still says can take up to 2 working days .....

Hello DARKANGEL6415,
Alright, so it worked!  Why the sad face?

hello Byt411 ok so i took your recomendation and i sent a top off amount over $100 dirrect to the top off address to see if would be faster. This is the  email i got with the method you recomemned.         



0.42584608 BTC was received and converted to 113.00 USD. This amount will be credited to your card named: ANX Premium USD 1. The loading will be processed on the same day or 1 working day depending on the timezone of the customer to complete. There may be some limited instances when loading may take 2 working days but we try our hardest to ensure such occurances are limited. All card load completions are confirmed by email.
 

We appreciate your comments. I understand your position and know that it is frustrating, and I have suggested some ways to my superiors to increase clarity and help avoid these problems in the future.

Regarding the minimum deposit amount, it is stated in our debit card support section: http://support.anxintl.com/customer/portal/articles/1681903-is-there-a-minimum-recharge-amount-

The price of the cards can be found in the FAQ as well: http://support.anxintl.com/customer/portal/articles/1681919-how-much-does-the-card-cost-
but with the new "free debit card" promotion you could get a debit card for free.

Regarding how long a recharge takes, that can be found here: http://support.anxintl.com/customer/portal/articles/1681902-how-long-does-a-recharge-take-
It tends to take around one business day.

When did you "topup" your debit card?

Cheers,
monbux

Edit: I have already sent some of your suggestions to our team, and I'm sure byt411 has as well.

I tried to load the card with 0.1BTC, didn't work, told be that it was less than minimum amount. But nowhere did I read how much it the minimum amount.

Also, before signing up to the page there is no way to know the price for the cards.

As well, the information about how long topup take should be more clear.

A few suggestions.

I'm till waiting for my card to top-up, which is quite annoying, as if I would have used an other exchange I would have had the money in my hand already.

And as always support is clueless.
But hey, at least they dont have to bump the topic all the time.

the card i have is a mastercard just cant seem to use it yet still waiting for money to be deposited onto it from bitcoin i sold

Unfortunately, it's not VISA. It's Unionpay and it's not supported in many countries

Yeah I don't know why they hide all essential information, is really annoying.

Good thing is was free or I would be mad.

That's bad. I thought this was either Visa or MasterCard or Maestro. I suggest you use either of them for better support. Is there any fees' problems when using either of them? Higher fees?

    ~~MZ~~

Got my card in few days, extremely fast tbh.

But now I learned I might not use it at all, after realizing it's not VISA or Masterdard, landed on UnionPay website and it looks they don't support ATM use for Bosnia or any country in region here.

It says that you have a telephone support but I can't find the number anywhere.
Source: https://anxbtc.com/pages/#/card-compare


Also why don't you write anywhere that I need to wait one or two days before my card will be recharged?

I'm disappointed with my card because all information is so hidden.

Thank you for the reply and you are correct they are not issues but in fact opinions. I am sure alot of people would share the opinion of fast loading i mean we all want convinience and want faster and better. If that was not the case we would all still be paying by cash and checks. I also put some parts from the anx website that might have caused me the confusion and caused my opinion to be said.

"Your debit card will be automatically recharged once your bitcoin deposits to this address have been confirmed. "

this is what emails i got when i did not know a minimal amount to load, so my error

0.03860000 BTC was received on your topup address. Once confirmed this will be converted into USD which will be credited to your card named: ANX Premium

0.03860000 BTC was received, however it could not be automatically credited to your card named: ANX Premium USD 1 as the topup amount was below the minimum necessary amount 100 USD. The full amount remains available on your standard account.
     
Then i send different amount to meet this guidelines

0.44006163 BTC was received on your topup address. Once confirmed this will be converted into USD which will be credited to your card named: ANX Premium

0.44006163 BTC was received, however it could not be automatically credited to your card named: ANX Premium USD 1 as the topup amount was below the minimum necessary amount 100 USD. The full amount remains available on your standard account.
     
    

Unless i missed something that would have equal the amount of over $100 but still nothing.  I will ofcourse still use the card whenever funds load as i got no other choice. I really do hope you are serious when you say they are looking into a option of having bitcoin convert it at point of sale into fiat to cover only the sale and not 1 satoshi more.  In any way i am going to send another deposit straight into card address of around $200 and if i get error again i will post it again 

First of all, these are not issues. It may be your own personal opinion that the process of converting bitcoin to paying with card is a hassle, but they are not issues.
Again, cards can't have your name on them because the costs would be ridiculous. Ordering cards in bulk that are the same from our supplier is cheaper than having to personalize every single card. Our card is not like Xapo's card, and we have said that the Bitcoin is converted to fiat and stored in fiat multiple times, unlike Xapo's. However, we are working towards that feature.

You have to wait 1 day because the transaction is processed manually, and not automatically. I am unsure of what you mean by having to wait 1 day + 2 days, since in most cases loading the card takes 1 business day, unless you mean you loaded it on Friday night.
If you deposit 0.6BTC, there shouldn't be any problems because that is equal to aprox. 161.9 USD.

However, despite you stating that these are issues, we appreciate your comments, and we welcome any constructive criticism.

i think there is some confussion i have no problem getting account verified. I just want to know why cards cant have my name on them. I really suggest getting a new company for activations the site is horrible and worded in bad english. Also i deposited 0.6 bitcoin to try out card only to notice i have to " load " the card up with $100 minimal. I thought the card was going to be like XAPO debit card where they sell the bitcoin needed ONLY to cover the transaction you using it for. I also do not like the fact when i send bitcoin will show deposited but i can't use it till next day seriously that is a big flaw. Also when you top off the card using bitcoin that you already waited 1 day to clear the system then you are forced to wait more time before you can use the money up to two days. Seriously this card is turning out to be one BIG mistake i can't belive i paid 0.1 bitcoin for this horrible card. If the above issues fixed where people can have bitcoin in ANX and it automatically converts only the amount of item bought into cash would be great.

Yes. DARKANGEL6415, please note that ANX is a Hong Kong registered company and a licensed MSO (Money Services Operator) with a compliance to KYC/AML, as byt411 mentioned, this is required for everything to be legal.

Verifying your identity is not because we find it fun, it's because it is required by the government. We are not a bank, we are a Bitcoin Exchange. The activation process of the card is not through us, it is through a third party, and their translating is not our fault. However, if you encounter any issues doing so, we are here to help.