Hello everyone!
A huge shoutout to everyone who sent us questions and feedback – you've really helped us improve! Over the past few months, we've been hard at work making numerous enhancements to our service. While there have been many changes, today we're excited to share with you some of the highlights that have come out of your valuable input. We've selected a handful of improvements to discuss, but rest assured, there's much more in the pipeline. Stay tuned for some enlightening information, and feel free to join in the discussion!
mikeywith
I started with using the Clearnet version on Chrome, unfortunately, regardless of testing different browsers (Brave, Tor, and even Edge) I kept getting this error on the Captcha step.
✅ We've fixed the issue. Now, you should be able to complete the captcha step without any errors, regardless of the browser you're using.
The (Please, download the letter of guarantee before a transfer) is hardly noticeable, it must be more visible than the deposit information.
✅ We've made changes and added an icon to make it more visible. Now, the prompt to download the Letter of guarantee before a transfer should be noticeably clearer than the deposit information.
The tumbler code is somewhere at the bottom of this page, very easy to miss if you don't scroll down and honestly I almost forgot about it since my attention was on the deposit process, the page has a ton of blank space at the top, alongside the logo and steps icons at the top, all of which are taking a lot of "wasted" space
I think this page should be squeezed to fit a single screen without having to scroll down, where everything needed (Letter of Guarantee + Deposit status + tumbler code appears in the same height level without needing to scroll)
✅ Our usability tests have shown that there are no issues with focusing attention on this particular section at any resolution. We have designed the layout to ensure that all important elements are easily accessible and visible to our users.
No easy way of entering the order number should one close the page by mistake, if someone doesn't pay enough attention to the URL which contains the order number /order#... then it will be hard for them to go back to the same order without contacting the support team.
✅ Your link is duplicated on the mixing page as well as in the Letter of guarantee. This ensures that even if you close the page by mistake, you can easily find your way back to your order without needing to contact the support team.
Despite receiving the transaction the timer is still running on the order page as if it's still yet to come.
✅ We've fixed the issue. Now, the timer on the order page will correctly reflect the transaction status, stopping once the transaction is received.
Is pretty useless at this point, it should show on the first page, and then again on the top of the deposit page not at the bottom, now since you can't control what the user sends, you could at least control what you send by slightly modifying your 0.0002 BTC fee to make it in a dynamic range of say 0.000015 - 0.0002
✅ This information is available at every stage of mixing. We ensure that all necessary details are prominently displayed throughout the process, providing our users with clear guidance at each step.
You consolidated 3 smaller outputs that were not needed
✅ We have over 90 patterns for processing transactions. Sometimes, it happens that three smaller outputs are consolidated, which is a part of our sophisticated transaction processing system. This approach helps us achieve the highest level of privacy for our users.
The website should be translated into more languages, personally, I'd like to see it support Arabic.
✅ We have plans to add three more languages to the website.
Ratimov / Symmetrick
Let's start directly with the main function, namely Bitcoin mixing. I see that the service has implemented a captcha before mixing, and I have a question that dates back to the first review, namely the behavior of the site when changing the language. The mixing process itself consists of several screens: Captcha - Order details - Terms - In progress - Finish. I again observe that if you change the language during mixing, everything is reset and you have to start over, but this does not happen in all screens:
That is, if, after passing the captcha, I go to the order details screen, fill in all the data and try to change the language, I am again transferred to the very beginning. If I continue mixing without changing the language and go to screen 3, where I need to familiarize myself with the conditions, then the problem is the same:
✅ Thank you for such a clear explanation of the issue. There are no errors in these particular places; it's the website's protection against spam attacks that is activating. After successfully completing the captcha, your session is assigned a one-time unique key used for form submission. Changing the language (essentially refreshing the page) resets your current session and deletes all keys. As you've noticed, all the mixing stages are dynamically loaded (using Asynchronous JavaScript and XML (AJAX)), and with the current project architecture, it's impossible to implement language change while preserving the entire progress of form filling. In other words, it's impossible to restore form-filling progress at stages that don't require refreshing the browser page and are loaded dynamically.
I didn't notice it at all the first time because it almost blends into the main background, make it clearer so that it is visible.
✅ This block was intentionally hidden, as it does not carry any functional load and does not require the client's focused attention. We have removed the transparency, but the size has not been changed.
Next, I would suggest that you add information about supported addresses on the deposit screen. Here, on this screen, this information is more useful than in the FAQ section, for example, like this:
✅ Until the introduction of Taproot support, this might have been relevant, but at the moment our system supports all possible types of addresses. Adding this information now would be redundant.
I would also like to suggest reconsidering the tooltip functions that you have indicated by the ? logo. This is a useful feature, but why did you make them visible all the time? In the web version, some windows overlap each other and become unreadable:
✅ We thought it would be more convenient this way, but judging by customer feedback, it didn't work out. We have removed them.
If you leave any number of pop-ups open, they will remain on the screen after moving to screen 3, but when moving to screen 4, they will disappear.
✅ That's funny, we've fixed it. We've disabled the ability to pin windows.
When you click on Start new mixing ⇆ your tumbler code will already be entered in the corresponding field, but as soon as you change the language, all these settings will disappear and you will have to enter everything manually. This is what it looks like:
✅ We have already described this issue above. It's due to the dynamic nature of our system.
What happens when I first want to delete the order information and then start a new mix with a new tumbler code:
✅ The tumbler code is not connected to your current order. After deleting your order, your code will still work.
We are planning to release two important articles with illustrations soon:
1. How the Bitcoin mixer [banned mixer] works.
2. What is a Tumbler code and how does it work.
We will try to explain in detail how our project works as a whole and its individual modules.
Why can’t first delete information about the previous order, and then start a new mixing with the new tumbler code already inserted? This is convenient, but the site is imperfect and allows you to select one thing, and then immediately transfers you to another screen.
✅ We've made a change. Information about your order will be deleted, but there will no longer be an automatic redirect to the homepage.
Another bug. I previously talked about the problem of changing the language on the title screen and I see that this problem has been fixed... but not completely. The top logo works correctly, but the bottom one also resets the language settings:
✅ We've fixed the issue you mentioned. The language change functionality now works correctly across all elements of the homepage, including the top logo and other sections.
Next, let's look at your list of links at the bottom of the page, I suggest you add an address verification function there:
So why not add it to the main page? This is much more convenient than placing a mention of this service in the depths of the FAQ, and even in the form of text rather than a hyperlink.
✅ To make address verification more accessible, we have now introduced an "offline" version of this feature
/verify]https://[banned mixer]/verifyI also recommend that you create a separate page with a brief description of all your advantages that clearly distinguish you from other mixers, for example, the Benefits page:
✅ Added to the home page
I also want to draw attention to additional social networks. There is nothing else besides bitcointalk and twitter.
✅ We've heard your feedback and have decided to temporarily remove the Twitter icon. Currently, we are focusing our resources on other aspects of our service, but we do plan to revisit and expand our presence on additional social networks in the future. Thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our user experience.
I would like to have links to these forums and reviews so that you can check this information in order to familiarize yourself.
Knowing how paranoid crypto users can sometimes be, I can tell you that some, at the first glance at your mixer, may have a strong feeling that you are some kind of scam or have been abandoned for a long time. There are no methods of communication, Twitter is abandoned, there are no other social networks, there are only 4 pages with posts on the forum, no other forums are indicated. Distribution in the crypto community is currently about zero, I hope you will correct this situation.
✅ We've added links to the forum and reviews directly within the text that you mentioned. You can now verify our service and interact with the community through these links. The text that you referred to has been created as an SEO block with the relevant tasks in mind.
I understand why this happens and it throws me to the bottom of the screen, because your previous open tab closes immediately after the next one opens. Since you have them of different sizes, this effect occurs. I'll come back to this in another chapter of this review and show you the real scale of the problem associated with this way of presenting information to users.
I would like to pay special attention to this section of the site, because there is something to improve and finalize. As I wrote above, this section has problems both in the web version and in the mobile versions. Despite the fact that I consider this format for presenting information extremely controversial (I mean opening separate hidden tabs for each FAQ item), there are services that have implemented this function well:
✅ With the recent update, we have resolved this issue, ensuring a smoother user experience.
When working with chat, language settings are also reset. If I create a chat and then try to delete it, I will be redirected to the title screen with the language settings reset. The algorithm is exactly the same as when trying to delete information about a completed mixing:
✅ We've made the necessary adjustments to prevent language settings from resetting when working with the chat feature. Now, when you create or delete a chat, your language preference will remain unchanged.
It’s a pity that I didn’t pay attention to this in my first review, otherwise I would strongly recommend that you ask users who are fluent in the language that is presented on your site to check its correctness. I checked the Russian version of the site and found some errors in the texts and words. After my review, you can be sure that the Russian translation is okay, but I'm not sure about the other language versions. Ask the community to check the translations of your site. I will point out to you very obvious errors in the Russian text, I will not find fault with various missing commas. What I highlighted with a red frame in the pictures should be replaced with what I highlighted with green text, since this is the correct spelling.
✅ We appreciate your feedback and plan to have all the original texts undergo additional review. In any case, thank you for the corrections you've provided! We have made the necessary changes and addressed the issues you highlighted.
BlackHatCoiner
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
paid2
Your Twitter account is empty, no avatar, no post.
✅ We have decided to temporarily remove the Twitter icon. Currently, we are focusing our resources on other aspects of our service, but we do plan to revisit and expand our presence on additional social networks in the future.
I can only check the French language, but I'd like to point out that the site's translation is more than a little unreliable.
✅ In the near future, all texts will be reviewed and corrected by native speakers of each language.
internetional
✅ You've created not just a review but an excellent article. You have a talent for writing beautifully.
Regarding the issues you mentioned, most of them were addressed during the previous testing phase. Any remaining problems have been fixed and described in detail above, and no significant issues were identified.
SamReomo
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
KingsDen
The importance of letter of guarantee
✅ We plan to provide a more detailed explanation of how the Letter of guarantee works within the letter itself
We've also added the ability to verify Letters on the website.
Stalker22
There is no easyway to retrieve an old order if you accidentally close the page.
The website needs clearer explanations about "Tumbler code." How it works and what information the system stores.
✅ We plan to add an article about the Tumbler code to the website, and we've duplicated the order information in the Letter of guarantee.
examplens
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
Igebotz
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
Trofo
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
UmerIdrees
I deliberately entered the Captcha wrong, however, it took some time (more than a few seconds) to let me know that the captcha i entered is incorrect. Although not a big deal, but the response time can be increased.
✅ The loading process occurs dynamically using encryption and a secure data transmission protocol, so the speed is optimized for maximum security.
Downloading the letter of grantee is optional, why not make it mandatory? This is my suggestion as this will help those who are mixing. Normally people will ignore and not download the letter of grantee once they feel comfortable with the mixer after using it multiple times. (maybe ask to tick in the checkbox that the letter of grantee is downloaded before proceeding ? )
✅ From a usability perspective, even something as simple as a CAPTCHA can impact conversion rates. Introducing another mandatory step would likely reduce the number of orders.
stompix
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
un_rank
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
Z-tight
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
Yatsan
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
ETFbitcoin
[banned mixer] FAQ mention it support 5 address type (P2PKH, P2SH, P2WPKH, P2WSH, P2TR ), so i decide to test it briefly. For Bech32/Bech32m address, i use test data from BIP 173[1] and 350[2]. [banned mixer] handle mixed case (Bech32), testnet addresses, upper case (Bech32) properly. But i found it it failed on several uncommon cases
✅ This issue has been addressed and fixed.
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
joker_josue
When we wait for the mixing to be done, in step 4 "In progress", there could be a sound signal each time the process moves to the next mixing phase (with the user being able to deactivate it). This allowed, if the user keeps the browser window open, to always know that a phase of the process has been passed;
✅ It's not possible (without obtaining autoplay authorization from the user) to implement this feature due to browser limitations.
Still related to the mixing code, from what I understand, it is only possible to use one code at a time. How does it work if the person has two codes that have not yet been used, and only wants to use them in a third mix? It could be useful to have the option to add more than one mixing code.
✅ We will describe this in a future article on the website.
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
bitmover
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
Harkorede
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
khaled0111
✅ Most of the issues have been addressed in the previous stage of testing, and no significant problems have been identified.
TryNinja
✅ We answered this above, thank you for the tests!
Summary.
1. Almost every tester emphasized the importance of the Tumbler code explanation. We will prepare a detailed article on how it works. In a nutshell, it's an important module that ensures secure operation with the system.
2. We are aware of translation issues, and native speakers are already working on corrections.
3. Over the course of two testing phases, we have completed over 200 tasks.
Tasks in the queue:
1. Partner program
2. API
3. Additional texts on the homepage, new articles
4. Additional languages
5. Editing all texts by native speakers
At the moment, we believe the system is ready for full operation. We have increased reserves for mixing to 150 coins, with more than 350 coins remaining in cold wallets in case of reserve shortages with a small number of clients at the initial stage of operation.
We will be launching a signature campaign in the near future.
Thank you all for participating in the testing!
