You transfer coins to the generated address, but nobody knows that this address linked with our service. You receive your new coins almost instantly. After 12 hours all information about your order is automatically deleted. When your initial coins start moving and hypothetically would be used for prove that it is our coins, we don't have information about your order on the server. We even don't control wallets from where you have received your new coins.
btw, we never received any official requests.
I didn't see the option of using several outgoing addresses for a single transaction going to bitmixer, I will check that.
It seems you would not be able to answer to any requests and you are anonymous so you can't be found easily.