[ANN] BTC.sx - Leveraged trading made easy

myself

legendary

Activity: 938

Merit: 1000

chaos is fun...…damental :)

Quote from: Seal on September 11, 2013, 12:53:28 PM

Quote from: myself on September 11, 2013, 11:57:28 AM

today i got some positions closed at arbitrary prices the mtgox price did not even get close to the stop and still i got my position closed IF support dont restore the positions this service should be labelled a scam

Hi there myself, as positions are placed out to market we cannot reverse any actions. We would be considered to be a bucket shop if we could...

To read about how our stops work please refer to the FAQ - https://btc.sx/about/faq

If the email to our support address was from 'zero', then the trigger was a force liquidate (stop). This is due to the positions being within 20% of the stop price. This is enforced so that losses do not exceed the deposit amount placed for each position opened and ensures a fill of the corresponding close position within the stop price.

today low was

Quote

2013-09-11 00:00:00 132.61636 141.85 127.5 136.63 27724.37 3752763.67 135.36

and that's not even close to

Quote

125.89518

the stop you display on the page

like I said above that either is a lie or a calculation error and you are misleading the user(me)

Seal

donator

Activity: 848

Merit: 1078

Quote from: myself on September 11, 2013, 11:57:28 AM

today i got some positions closed at arbitrary prices the mtgox price did not even get close to the stop and still i got my position closed IF support dont restore the positions this service should be labelled a scam

Hi there myself, as positions are placed out to market we cannot reverse any actions. We would be considered to be a bucket shop if we could...

To read about how our stops work please refer to the FAQ - https://btc.sx/about/faq

If the email to our support address was from 'zero', then the trigger was a force liquidate (stop). This is due to the positions being within 20% of the stop price. This is enforced so that losses do not exceed the deposit amount placed for each position opened and ensures a fill of the corresponding close position within the stop price.

myself

legendary

Activity: 938

Merit: 1000

chaos is fun...…damental :)

today i got some positions closed at arbitrary prices the mtgox price did not even get close to the stop and still i got my position closed IF support dont restore the positions this service should be labelled a scam

here is one of the position, so the stop price u get on the position details can be a lie or a error

capoeira

legendary

Activity: 2388

Merit: 1003

so it finaly arrived but again greyed out fields.....

I only tried it again because some fella in a Chat said it is working...So I guess it is a problem here on my system? Please help out

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: capoeira on August 27, 2013, 10:42:45 AM

2h ago, 20 confirmations, NOT on my account.

What happened now?

https://blockchain.info/tx/61115098e34bf5b7fd911a6034c12bc1a03e85638172c067bee95c9740188af9

still didn't arrive....emails send to support

capoeira

legendary

Activity: 2388

Merit: 1003

2h ago, 20 confirmations, NOT on my account.

What happened now?

https://blockchain.info/tx/61115098e34bf5b7fd911a6034c12bc1a03e85638172c067bee95c9740188af9

kakobrekla

hero member

Activity: 714

Merit: 500

Psi laju, karavani prolaze.

Quote from: capoeira on August 20, 2013, 10:43:49 AM

Quote from: Seal on August 20, 2013, 08:44:01 AM

Quote from: capoeira on August 19, 2013, 10:51:23 PM

Quote from: Seal on August 19, 2013, 10:44:53 PM

Quote from: capoeira on August 19, 2013, 10:35:36 PM

In CHromium they are not greyed out.

one more: I withdrawed my BTCs but page doesn't even register adress/blockchain

That's as expected. Withdrawals are processed daily after account reconciliations have been performed.

All client funds are held offline. Thanks for your patience.

so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!!
At least write on the page in BIG LETTERS when "your market" is closed Angry

I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge

capoeira, client funds are never frozen. As stated, all client funds are held offline for security. Withdrawals are processed once per day, only after daily account reconciliations have been performed. I will make a note to specify this more clearly for the benefit of our customers.

I do not intend to run hot wallets anytime soon as I highly value client security. For an immediate payment service try one of the many hot wallet services out there.

On your note, I would encourage users to only use the btc.sx trading platform with bitcoin they can:
a. afford to lose (this is leveraged trading after all)
b. do not need immediate access to

All withdrawals are processed within 24 hours.

include:

c. after they check if your service is working

-----

I think you understood what my problem was ;-)
I wouldn 't have needed "immediate access" if trading were possible, but it wasn't

I'll check some time later if your service improoved

Thanks

Pretty funny stuff

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: Seal on August 20, 2013, 08:44:01 AM

Quote from: capoeira on August 19, 2013, 10:51:23 PM

Quote from: Seal on August 19, 2013, 10:44:53 PM

Quote from: capoeira on August 19, 2013, 10:35:36 PM

In CHromium they are not greyed out.

one more: I withdrawed my BTCs but page doesn't even register adress/blockchain

That's as expected. Withdrawals are processed daily after account reconciliations have been performed.

All client funds are held offline. Thanks for your patience.

so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!!
At least write on the page in BIG LETTERS when "your market" is closed Angry

I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge

capoeira, client funds are never frozen. As stated, all client funds are held offline for security. Withdrawals are processed once per day, only after daily account reconciliations have been performed. I will make a note to specify this more clearly for the benefit of our customers.

I do not intend to run hot wallets anytime soon as I highly value client security. For an immediate payment service try one of the many hot wallet services out there.

On your note, I would encourage users to only use the btc.sx trading platform with bitcoin they can:
a. afford to lose (this is leveraged trading after all)
b. do not need immediate access to

All withdrawals are processed within 24 hours.

include:

c. after they check if your service is working

-----

I think you understood what my problem was ;-)
I wouldn 't have needed "immediate access" if trading were possible, but it wasn't

I'll check some time later if your service improoved

Thanks

Seal

donator

Activity: 848

Merit: 1078

Quote from: capoeira on August 19, 2013, 10:51:23 PM

Quote from: Seal on August 19, 2013, 10:44:53 PM

Quote from: capoeira on August 19, 2013, 10:35:36 PM

In CHromium they are not greyed out.

one more: I withdrawed my BTCs but page doesn't even register adress/blockchain

That's as expected. Withdrawals are processed daily after account reconciliations have been performed.

All client funds are held offline. Thanks for your patience.

so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!!
At least write on the page in BIG LETTERS when "your market" is closed Angry

I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge

capoeira, client funds are never frozen. As stated, all client funds are held offline for security. Withdrawals are processed once per day, only after daily account reconciliations have been performed. I will make a note to specify this more clearly for the benefit of our customers.

I do not intend to run hot wallets anytime soon as I highly value client security. For an immediate payment service try one of the many hot wallet services out there.

On your note, I would encourage users to only use the btc.sx trading platform with bitcoin they can:
a. afford to lose (this is leveraged trading after all)
b. do not need immediate access to

All withdrawals are processed within 24 hours.

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: Seal on August 19, 2013, 10:44:53 PM

Withdrawals are processed daily after account reconciliations have been performed.

What time this happens? I need my BTCs

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: Seal on August 19, 2013, 10:44:53 PM

Quote from: capoeira on August 19, 2013, 10:35:36 PM

In CHromium they are not greyed out.

one more: I withdrawed my BTCs but page doesn't even register adress/blockchain

That's as expected. Withdrawals are processed daily after account reconciliations have been performed.

All client funds are held offline. Thanks for your patience.

so I deposited on your page to gain with the rally, only to realize that it is not possible to trade and now my BTCs are frozen? Man, that's not correct!!!!!!!!!!!!!!!
At least write on the page in BIG LETTERS when "your market" is closed Angry

I'm loosing oportunitys to gain with my BTC frozen on your page.....worse, If BTC crashed now I could not sell nor hedge

Seal

donator

Activity: 848

Merit: 1078

Quote from: capoeira on August 19, 2013, 10:35:36 PM

In CHromium they are not greyed out.

one more: I withdrawed my BTCs but page doesn't even register adress/blockchain

That's as expected. Withdrawals are processed daily after account reconciliations have been performed.

All client funds are held offline. Thanks for your patience.

capoeira

legendary

Activity: 2388

Merit: 1003

In CHromium they are not greyed out.

one more: I withdrawed my BTCs but page doesn't even register adress/blockchain

Seal

donator

Activity: 848

Merit: 1078

Quote from: capoeira on August 19, 2013, 10:05:14 PM

Quote from: capoeira on August 19, 2013, 08:25:48 PM

Quote from: Seal on August 19, 2013, 08:22:32 PM

Quote from: capoeira on August 19, 2013, 08:21:22 PM

Quote from: Seal on August 19, 2013, 08:33:27 AM

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

Trading volume has been incredibly high recently with our reserve maxing out a number of times this week. Apologies for the failed execution, I can see the position logs of each trade and will investigate each one with a fine toothed comb to see what happened.

Thanks for your patience.

I still can't open position

What browser are you using?

chromium

I installed firefox and the buy botton isn't even clicable

Aah if the buy or sell buttons are greyed out then it means that our trading reserve has been maxed out. I'm working on getting this increased. Visual feedback to non-trade events is something that I'm working on improving. Watch this space.

Planned features:
- immediate trade notifications on placed positions
- improved visual feedback during maxed trading reserve events
- notification of failed position placements
- latency status updated in the trading screen
- show leveraged order amount

I'll be checking comparability with chromium later as I have not tested the site with that browser.

In these instances I can only apologise for the problems you've been encountering lately capoeira.

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: capoeira on August 19, 2013, 08:25:48 PM

Quote from: Seal on August 19, 2013, 08:22:32 PM

Quote from: capoeira on August 19, 2013, 08:21:22 PM

Quote from: Seal on August 19, 2013, 08:33:27 AM

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

Trading volume has been incredibly high recently with our reserve maxing out a number of times this week. Apologies for the failed execution, I can see the position logs of each trade and will investigate each one with a fine toothed comb to see what happened.

Thanks for your patience.

I still can't open position

What browser are you using?

chromium

I installed firefox and the buy botton isn't even clicable

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: Seal on August 19, 2013, 08:22:32 PM

Quote from: capoeira on August 19, 2013, 08:21:22 PM

Quote from: Seal on August 19, 2013, 08:33:27 AM

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

Trading volume has been incredibly high recently with our reserve maxing out a number of times this week. Apologies for the failed execution, I can see the position logs of each trade and will investigate each one with a fine toothed comb to see what happened.

Thanks for your patience.

I still can't open position

What browser are you using?

chromium

Seal

donator

Activity: 848

Merit: 1078

Quote from: capoeira on August 19, 2013, 08:21:22 PM

Quote from: Seal on August 19, 2013, 08:33:27 AM

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

Trading volume has been incredibly high recently with our reserve maxing out a number of times this week. Apologies for the failed execution, I can see the position logs of each trade and will investigate each one with a fine toothed comb to see what happened.

Thanks for your patience.

I still can't open position

What browser are you using?

capoeira

legendary

Activity: 2388

Merit: 1003

Quote from: Seal on August 19, 2013, 08:33:27 AM

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

Trading volume has been incredibly high recently with our reserve maxing out a number of times this week. Apologies for the failed execution, I can see the position logs of each trade and will investigate each one with a fine toothed comb to see what happened.

Thanks for your patience.

I still can't open position

kakobrekla

hero member

Activity: 714

Merit: 500

Psi laju, karavani prolaze.

Quote from: Seal on August 19, 2013, 08:31:43 AM

Quote from: kakobrekla on August 19, 2013, 08:12:46 AM

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

What a surprise.

For the wider audience, I'd like to respond to each 'constructive criticism' kindly left by kakobrekla by a post regarding his own brokerage.

https://bitcointalksearch.org/topic/m.1313315

Can I get an account so you can show me how its really done?

Of course, follow instructions on site, like everyone else.

Seal

donator

Activity: 848

Merit: 1078

Quote from: capoeira on August 19, 2013, 05:29:09 AM

I tryed your page today with 0,1 BTC....orders are not executing

Trading volume has been incredibly high recently with our reserve maxing out a number of times this week. Apologies for the failed execution, I can see the position logs of each trade and will investigate each one with a fine toothed comb to see what happened.

Thanks for your patience.

Topic: [ANN] BTC.sx - Leveraged trading made easy (Read 8958 times)