ANN C-CEX UNWILLING TO HELP | Bitcointalksearch.org

Alex1234

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Quote from: endoffiat on October 29, 2014, 04:17:34 AM

C-CEX admit it is possible. here is the response i got.

2014-10-29 04:33:49 C-CEX support
Theoretically it can work. We can order this service for You. Since it is complex procedure of managing 2 online exchange wallets It will cost us 0.5 BTC but we can't promice positive result.
2014-10-29 04:55:41 breebob
well then no don't worry about trying to retrieve the coins. i definately don't want to add costs to your procedure. i will accept the coins are gone. the fact that i know it can be done is what drove me. again do not worry about retrieving the doged coins as i do not wish to add cost's to you. that is not fair for you to pay extra for my error. thank you for getting back to me.

the fact that i knew it was possible was the reason i dug my heels in. I just didn't think it would be that expensive to do.
i will not make other people pay for an error i made.

Thank you to all who posted.

That fee is ridiculous, currently over $172.00

endoffiat

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Activity: 203

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C-CEX admit it is possible. here is the response i got.

2014-10-29 04:33:49 C-CEX support
Theoretically it can work. We can order this service for You. Since it is complex procedure of managing 2 online exchange wallets It will cost us 0.5 BTC but we can't promice positive result.
2014-10-29 04:55:41 breebob
well then no don't worry about trying to retrieve the coins. i definately don't want to add costs to your procedure. i will accept the coins are gone. the fact that i know it can be done is what drove me. again do not worry about retrieving the doged coins as i do not wish to add cost's to you. that is not fair for you to pay extra for my error. thank you for getting back to me.

the fact that i knew it was possible was the reason i dug my heels in. I just didn't think it would be that expensive to do.
i will not make other people pay for an error i made.

Thank you to all who posted.

endoffiat

full member

Activity: 203

Merit: 100

Quote from: chilli89 on October 29, 2014, 01:43:54 AM

You cant fix dumb, which the OP certainly has. This problem though may be fixable but screaming scam after 1 reply response again not to bright .

there has been more than 1 attempt from me to get an answer. that is all i can get from them. i have since posted 2 new tickets saying that i believe the coins can be retrieved, that this should be fixable, that was over 48 hours ago. they have been silent ever since.
the point is they are choosing not to assist a customer when they actualy can. and when they blatently lie by saying the coins are lost, and stop replying to tickets, that to me is scamming someone. but i will change the OP from c-cex scam to c-cex unwilling to help. maybe scam is not the right word, afteral i caused the problem, it is purely the total lack of customer support that has me wound up.
and just incase you missed earlier post's chilli89 with only 12 post's you must ooze experience.lol. here are the 2 wallets in question.

(DD)dogecoindark=DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT

(DOGED)dogecoindark=DQMY8eP5eJTn94k8SLrmqAD8qz58DFnJwe

it's not like i sent rabbit coins to a bitcoin wallet lol. i saw the DQ at the beggining of the address that was my mistake. not to mention the exact same name coin, and also they were 3 spots apart in my wallets list. So i would say i am more unlucky than dumb. but you go right ahead and call it dumb, because you are so inteligent.

chilli89

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You cant fix dumb, which the OP certainly has. This problem though may be fixable but screaming scam after 1 reply response again not to bright .

icecube45

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Quote from: ObscureBean on October 29, 2014, 12:30:12 AM

Quote from: endoffiat on October 28, 2014, 11:55:24 PM

Quote from: ObscureBean on October 28, 2014, 11:38:24 PM

It's not that they chose not to help you. The simple fact is that they can't help you. There is literally nothing that they can do to retrieve your coins if you've sent them to a different coin address. Dumping the private key is not gonna do anything because as far as the wallet you've sent to is concerned, it never received anything in the first place.
I imagine you've been in crypto for a while, you should know that different coin wallets are not compatible. Sorry that you lost your coins man Sad

i once tryed sending sending rabbit coins to a BTC wallet lol and the transaction would not work at all.
i beleive it is possible to to retreive the coins here though.

Well in that case, you should download both wallets to your pc and test your theory with a few coins. If it turns out that you're right, you should email C-CEX your findings.
They might be willing to try and retrieve your coins, if you show them that it is indeed possible

Good luck!

We at vaultex have done this multiple times, the dumping of a priv key to the other wallet.

The reason it works is due to the shared address prefix, sending a transaction to the other chains address works, because the prefix and address format is correct. This means that if we take a private key from one, it will create the same public key on both chains, due to the format of the private keys being the same.

Unless you somehow send some btc to rabbitcoin, or from one prefix to anther (which all wallets should block). You can retrieve the coins.

Altcoin4life

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Probably a good idea to change your title of this thread to ccex please help.

Also mods please move this thread as it doesn't belong in this section.

ObscureBean

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Quote from: endoffiat on October 28, 2014, 11:55:24 PM

Quote from: ObscureBean on October 28, 2014, 11:38:24 PM

It's not that they chose not to help you. The simple fact is that they can't help you. There is literally nothing that they can do to retrieve your coins if you've sent them to a different coin address. Dumping the private key is not gonna do anything because as far as the wallet you've sent to is concerned, it never received anything in the first place.
I imagine you've been in crypto for a while, you should know that different coin wallets are not compatible. Sorry that you lost your coins man Sad

i once tryed sending sending rabbit coins to a BTC wallet lol and the transaction would not work at all.
i beleive it is possible to to retreive the coins here though.

Well in that case, you should download both wallets to your pc and test your theory with a few coins. If it turns out that you're right, you should email C-CEX your findings.
They might be willing to try and retrieve your coins, if you show them that it is indeed possible

Good luck!

endoffiat

full member

Activity: 203

Merit: 100

Quote from: ObscureBean on October 28, 2014, 11:38:24 PM

It's not that they chose not to help you. The simple fact is that they can't help you. There is literally nothing that they can do to retrieve your coins if you've sent them to a different coin address. Dumping the private key is not gonna do anything because as far as the wallet you've sent to is concerned, it never received anything in the first place.
I imagine you've been in crypto for a while, you should know that different coin wallets are not compatible. Sorry that you lost your coins man Sad

i once tryed sending sending rabbit coins to a BTC wallet just for lets see sake.lol and the transaction would not work at all.
i beleive it is possible to to retreive the coins here though.
it is not the coins i am worried about. i still have over 16,000,000 DOGED. guess i am just stuborn.
i already consider the coins lost, and if it is shown that i am incorrect about recovering the coins, i would instantly make a full apology to c-cex.
i must rely on smarter people in this area, as i am by no means tech savy. but my info leads me to beleive that the coins could be recovered.
i just know that i personally would not be confident attempting to do any of the steps.

endoffiat

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Activity: 203

Merit: 100

Quote from: n3rfherder on October 28, 2014, 11:26:34 PM

Thread summary:

OP is stupid, c-cex hasn't been fast with helping the idiot who lost coins by his-damn-self.

regardless of my error. they are being dishonest
i asked them politely for assistance and got nada.
and remember. it is not like they went to a different named coin see below

(DD)dogecoindark DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT

(DOGED)dogecoindark DQMY8eP5eJTn94k8SLrmqAD8qz58DFnJwe

as you can see yes i made the mistake. my mistake was the DQ at the start of two individual coins with exactly the same name. i am probably more unlucky than stupid.
but i do realy value your opinion n3rfherder, very intellectual and incisive thank you. Wink

ObscureBean

legendary

Activity: 1148

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It's not that they chose not to help you. The simple fact is that they can't help you. There is literally nothing that they can do to retrieve your coins if you've sent them to a different coin address. Dumping the private key is not gonna do anything because as far as the wallet you've sent to is concerned, it never received anything in the first place.
I imagine you've been in crypto for a while, you should know that different coin wallets are not compatible. Sorry that you lost your coins man Sad

n3rfherder

sr. member

Activity: 336

Merit: 250

Thread summary:

OP is stupid, c-cex hasn't been fast with helping the idiot who lost coins by his-damn-self.

pineapples

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to your stations, man the pineapples!!!

Quote from: endoffiat on October 28, 2014, 10:48:01 PM

look at their response to me
Type: Deposit
Subject: WRONG COIN PLEASE HELP

2014-10-27 02:25:16 breebob
Hi there, please help me my dogecoindark coins (doged) went to the wrond dogecoindark (dd) i think. surely the wallet should recognise that dd is not compatible with doged addresses. can you please help me. thank you for your time

2014-10-27 11:18:40 C-CEX support
DD and DOGED are different coins. It is not compatible. Coins sent to wrong wallet are lost.

That is a false statement. COINS SENT TO WRONG WALLET ARE LOST.
they are not lost, they are sitting in Dogecoindark (DD) DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT
so they CAN be recovered not they CAN'T be recovered.
C-CEX say lost coins when clearly they are not. they CAN be recovered, so why would they not help, that is the issue.
they can help but choose not to.
in my language that is SCAMMING somebody.

the wallets are not compatible because they are differnt coins. you cannot send DD to DOGED. that is true
they are lost because they will not do anything about them. that is true.

it is not a false statment. it instead reveals their base attitude/response.

there is no scamming going on. there is just a poor attitude to customer relations.

Invest4al

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Follow on twitter @invest4al

Maybe title should be renamed "C-CEX" LAZY".
Remember this story, this guy had had a bad day
http://www.reddit.com/r/Bitcoin/comments/273vi2/if_you_just_received_800_bitcoin_out_of_the_blue/

endoffiat

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Quote from: pineapples on October 28, 2014, 10:25:17 PM

the DOGED is worth what it's worth, not what you paid for it.

but you're right, they do not seem that helpful.
that could well mean they are understaffed and find it hard to find enough time to deal with such problems.
they're running a business and obviously do not consider it economic to rescue your currently $30 worth of coins.

calling it a scam is pretty fucking harsh. you're the one who did something wrong and now you're calling someone a scam because they're unwilling to help.

ANN C-CEX BLOODY UNHELPFUL
would be a better title for this thread.

--

of course they have the correct bits. but how easy is it to access and usefully interact with ?
your assumption of 3 minutes is completely unrelated to how an exchange would operate.

i know your here defending c-cex pieapples, but scaming coins is scaming coins no matter how it's done.
and the fact that they are unwilling to help when clearly they can. Shows how they really value their customers.
either the owner of c-cex does not know how to resolve this or simply won't resolve this. they are the only 2 possibilitys
that makes them scammers in my eyes who do not deserve any more of my trust.

endoffiat

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Quote from: degenorate on October 28, 2014, 10:26:01 PM

I am part owner of VaultEX.io, one of C-Cex's competitors. I am pretty sure that this customer actually sent the coins from our exchange and we were more then willing to help him figure it out. After investigation, we realized he sent them to the wrong coins address, but luckily for him they are the same prefix coins and can easily be recovered. But that will have to be on C-CEX's end. Or else we would have already made sure this customer had his coins back. I am not trying to start a big hate post or comment towards C-Cex. But I would like to say that this is pure laziness and the coins can 100% be recovered very easily and within a matter of minutes.

thank you degenorate. that is the whole point, lazy on their behalf.
all i asked for was some assistance, maybe 30 minuites of their time.

endoffiat

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Activity: 203

Merit: 100

look at their response to me
Type: Deposit
Subject: WRONG COIN PLEASE HELP

2014-10-27 02:25:16 breebob
Hi there, please help me my dogecoindark coins (doged) went to the wrond dogecoindark (dd) i think. surely the wallet should recognise that dd is not compatible with doged addresses. can you please help me. thank you for your time

2014-10-27 11:18:40 C-CEX support
DD and DOGED are different coins. It is not compatible. Coins sent to wrong wallet are lost.

That is a false statement. COINS SENT TO WRONG WALLET ARE LOST.
they are not lost, they are sitting in Dogecoindark (DD) DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT
so they CAN be recovered not they CAN'T be recovered.
C-CEX say lost coins when clearly they are not. they CAN be recovered, so why would they not help, that is the issue.
they can help but choose not to.
in my language that is SCAMMING somebody.

jawitech

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Quote from: ocminer on October 28, 2014, 10:12:39 PM

Quote from: pineapples on October 28, 2014, 10:00:53 PM

it's easy if they're all sitting there handily on your home computer, this is an exchange, they'll have multiple wallets on different servers.

there will be several more steps involved for them to rescue coins currently worth 0.09btc for someone elses mistake.

//

2-3 minutes ?

probalby min of 30 minutes IF one person has access to all the necessary bits.
and that person will not be in support .. so you'll have to add their time for handling the ticket to that correct person

dude, c-cex is run by 1-2 people.. they surely have the correct bits.. and even if they don't want to import the privkey into the right wallet, they can still just dump the key from the wrong wallet and send it to their "customer" so he can recover the funds for himself.

c-cex is no "free" service.. they charge fees.. for what do they charge fees ? for NOT having 2-3 (or even 30 mins) for their customers ?

Exactly, this is called customer support. Keep your traders happy as they generate your income.

A reason for me to stay away from them.

I hope you get your coins back. Best of luck!

AltcoinRambo

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Quote from: endoffiat on October 28, 2014, 08:34:37 PM

hi all, long story short.
i sent a total of 9.3 million dogecoindark (DOGED) coins to dogecoindark (DD) at C-CEX

here is their response to my ticket

Type: Deposit
Subject: WRONG COIN PLEASE HELP

2014-10-27 02:25:16 breebob
Hi there, please help me my dogecoindark coins (doged) went to the wrond dogecoindark (dd) i think. surely the wallet should recognise that dd is not compatible with doged addresses. can you please help me. thank you for your time

2014-10-27 11:18:40 C-CEX support
DD and DOGED are different coins. It is not compatible. Coins sent to wrong wallet are lost.

We all know that this is a lie. They could import and dump the private key to the correct wallet

THEY CHOSE NOT TO HELP ME. FACT

so please take EXTREME caution using C-CEX IF THEY CAN STEAL FROM YOU THEY WILL.

I would suggest you ask them again and I'm quite sure they'll get around to helping you out.

On the other hand, do you really think it's fair to create a thread with the title "SCAM" when you were the one who made the mistake? I mean, if you had sent a letter to the wrong address, would you blame the postal service?

pineapples

legendary

Activity: 1204

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to your stations, man the pineapples!!!

i dont think stupid.

just over-reacting

so c-cex wont spend some time to recover his coins .. therefore they are lying and cheating and stealing.

do you really think they've reclaimed your coins and dumped them !!

qawzsx

sr. member

Activity: 280

Merit: 250

NOT FUD! FACTS!

Quote from: endoffiat on October 28, 2014, 08:34:37 PM

hi all, long story short.
i sent a total of 9.3 million dogecoindark (DOGED) coins to dogecoindark (DD) at C-CEX

here is their response to my ticket

Type: Deposit
Subject: WRONG COIN PLEASE HELP

2014-10-27 02:25:16 breebob
Hi there, please help me my dogecoindark coins (doged) went to the wrond dogecoindark (dd) i think. surely the wallet should recognise that dd is not compatible with doged addresses. can you please help me. thank you for your time

2014-10-27 11:18:40 C-CEX support
DD and DOGED are different coins. It is not compatible. Coins sent to wrong wallet are lost.

We all know that this is a lie. They could import and dump the private key to the correct wallet

THEY CHOSE NOT TO HELP ME. FACT

so please take EXTREME caution using C-CEX IF THEY CAN STEAL FROM YOU THEY WILL.

You are so stupid...lol

Topic: ANN C-CEX UNWILLING TO HELP (Read 3578 times)