Topic: ANN C-CEX UNWILLING TO HELP - page 2. (Read 3578 times)

hahaha nicely put

c-cex just need to put something up stating that there will be a $50 fee for recovering coins sent to a wrong addresss. lol

I am part owner of VaultEX.io, one of C-Cex's competitors. I am pretty sure that this customer actually sent the coins from our exchange and we were more then willing to help him figure it out. After investigation, we realized he sent them to the wrong coins address, but luckily for him they are the same prefix coins and can easily be recovered. But that will have to be on C-CEX's end. Or else we would have already made sure this customer had his coins back.  I am not trying to start a big hate post or comment towards C-Cex. But I would like to say that this is pure laziness and the coins can 100% be recovered very easily and within a matter of minutes.

the DOGED is worth what it's worth, not what you paid for it.

but you're right, they do not seem that helpful.
that could well mean they are understaffed and find it hard to find enough time to deal with such problems.
they're running a business and obviously do not consider it economic to rescue your currently $30 worth of coins.

calling it a scam is pretty fucking harsh. you're the one who did something wrong and now you're calling someone a scam because they're unwilling to help.

ANN C-CEX BLOODY UNHELPFUL
would be a better title for this thread.

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of course they have the correct bits. but how easy is it to access and usefully interact with ?
your assumption of 3 minutes is completely unrelated to how an exchange would operate.

Totally agree!!!

thank you ocminer, that was the point of this thread. to show that C-CEX have little regard for customers.
surely the BTC they have made off me over the last 6 months warrents maybe 30 min of their time.
i have spent over 1 BTC there.not massive i know, but surely worth 30 min or so of their time.

i paid .18 BTC not .09 BTC but that is beside the point.
it is the fact that they are happy making fees of customers, but not happy helping customers.
this whole post is to outline the point that C-CEX are not helpfull unless it suits them.
in my world people actually help each other when they can.
i am not asking them to shut down the exchange to fix this. i am asking for a little bit of their time.
but obviously they can't be bothered, as there is no other explination.
the facts are that they COULD help me but CHOOSE not to. so how many other people will they choose not to help.

dude, c-cex is run by 1-2 people.. they surely have the correct bits.. and even if they don't want to import the privkey into the right wallet, they can still just dump the key from the wrong wallet and send it to their "customer" so he can recover the funds for himself.

c-cex is no "free" service.. they charge fees.. for what do they charge fees ? for NOT having 2-3 (or even 30 mins) for their customers ?

it's easy if they're all sitting there handily on your home computer, this is an exchange, they'll have multiple wallets on different servers.

there will be several more steps involved for them to rescue coins currently worth 0.09btc for someone elses mistake.

//

2-3 minutes ?

probalby min of 30 minutes IF one person has access to all the necessary bits.
and that person will not be in support .. so you'll have to add their time for handling the ticket to that correct person

that is why i started this post. because i know it is a 2-3 minuite fix.
i know it was my mistake in the first place, but the fact that they choose to not help is very concerning.especially considering it is an easy fix.
i simply can not trust C-CEX anymore.

Its actually not hard at all, all they have to do:

Go to the wrong wallet and do "./wrongwallet dumpprivkey AddressFromWrongChain" this gives you the private key.

Then simply do: "./rightwallet importprivkey PrivateKeyFromWrongChain"

And they have the funds in the right wallet...

3 Min maximum...

Wow, I didn't know Doge could be sent to DGC wallets back then.
And you're right, it's hard but possible.

my advice is to include all the information you can in one ticket. to show you know whats going on, and to make it clear to whoever reads it that it is a straightforward process for them. ie they don't have to spend un-necessary time fixing your fuckup

put all the tx details. amount date address. link to explorer

then outline the procedure necessary. something like
====

//open dogecoinddark DD daemon holding breebob personal account
command line enter: pathto/dogecoindarkd dumpprivkey DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT

//copy privkey

//open dogecoinddark DOGED daemon
in debug console enter: pathto/dogecoind importprivkey ENTERPRIVKEYFROMABOVE

//then transfer coins from new DOGED address to breebob personal DOGED address.


.... tbh that sseems like an amount of effort to rescue such amount.
i lost $200 of DOGE sending to a DGC address once and never had any luck with vircurex
i wouldnt hold your breath thinking they will save you ...

You can generally export the private key from the deposit address from the wallet, and import it into the other coin's wallet.

C-CEX only delisted dogecoindark DD a matter of hours ago i have been trying to get help for almost 48 hours now
here is the conversations

Type: Deposit
Subject: not showing deposit


2014-10-27 01:38:17 breebob
Hi there, this is breebob.
just a little concerned about dogecoindark coins not showing up, i thought maybe they needs more confirmations, but not even showing as a pending deposit. could you please look into this for me thank you


Status: 19 confirmations
Date: 27/10/2014 15:00
To: c-cex DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT
Debit: -8838196.549941 DOGED
Transaction fee: -0.30 DOGED
Net amount: -8838196.849941 DOGED
Transaction ID: 11fe7fe3cf538394a2048a4a6b0161c3e5d1e3e78eb7716e17923b0e98dd8dcc


2014-10-27 15:20:54 C-CEX support
DQEAnxc7gVMN2NNJpL1FaTBM518gkJGVaT is Your [DD] Dogecoindark address.
To make deposit to [DOGED] DogeDarkCoin - You have to send funds to Your DOGED addres



Type: Deposit
Subject: WRONG COIN PLEASE HELP

2014-10-27 02:25:16 breebob
Hi there, please help me my dogecoindark coins (doged) went to the wrond dogecoindark (dd) i think. surely the wallet should recognise that dd is not compatible with doged addresses. can you please help me. thank you for your time

2014-10-27 11:18:40 C-CEX support
DD and DOGED are different coins. It is not compatible. Coins sent to wrong wallet are lost.


i have sent another ticket to get more answers but now they have gone silent.
all they have to do is import and dump the private key from DD into DOGED.
WHY WOULD THEY NOT DO THAT.

yeh the wallet is still live.

so non-alphabetical.. lol

..
hahah i've never appreciated how skewiff the accounts listing page is ..  once you get to X, there is another 20 random coins including DD

so i assume the wallet is live..

I may be wrong on that, appears DD gone

they delisted it this morning. after i sent a ticket.
so the wallet was there yesterday. again do some research before you make statements.
so you are half cocked by not knowing it was delisted only hours ago. you know not very much do you.

Its delisted. Wallet still is live under accounts.

[DD] isnt listed on c-cex.
so the [DOGED] couldnt have been sent to a [DD] address


check the address sent to against your c-cex account details and work out what you really did before you go off half cocked up the wrong path...

the OP is obviously wrong.


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edit apparently delisted. if so . my bad

i found when they delisted 0NE the wallet disappeared before i had a chance to realise.

that is not correct do some research before you make statements.
they can fix this issue, they choose not to.