[ANN] Everyone needs to calm down about Cryptsy

fennesz

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Quote from: e521 on December 15, 2013, 08:55:11 PM

Quote from: fennesz on December 15, 2013, 08:51:22 PM

hasnt cryptsy been down for the past 9 hours?

and not a single tweet from vern about it..

It was up until 30 minutes ago for me

oh. it was down when i went to bed, and i only just woke up and it's still not working

e521

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Quote from: fennesz on December 15, 2013, 08:51:22 PM

hasnt cryptsy been down for the past 9 hours?

and not a single tweet from vern about it..

It was up until 30 minutes ago for me

fennesz

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hasnt cryptsy been down for the past 9 hours?

and not a single tweet from vern about it..

BrewCrewFan

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Quote from: MrThePlague on December 15, 2013, 08:40:29 PM

Quote from: Edward50 on December 14, 2013, 05:57:40 PM

I made three bitcoins deposits into cryptsy in the last 12 hours and none of them have showed up, not even in pending.

Anyone else have bitcoin deposits not showing up?

Yeah Ed don't worry bout it bro. I had 3 separate BTC transactions from 3 different address, for like 10 or so hours, not a hint of proof that they were being processed, then a minute later, boom, there they were and it completely bypassed the 'pending' phrase and just went right into my account. So dont worry, I assure you he'll get them, he's just real backlogged on deposits. I think somewhere on the site he mentions it, but anyway, don't worry if you don't see progress, I;m sure within the hour they'll pop up

Yes but its just not BTC, more coins than that are having issues, plus its just not an "hour" by in many cases, days. I dont think anyone would mind if it took an hour, if you knew for sure it was going to be there.

toknormal

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Quote from: hypostatization on December 15, 2013, 08:19:37 PM

All of you should be ashamed. Do you realize that Cryptsy only generated 148.55 BTC fee revenue last week?

If I was only generating 148 BTC in revenue per week and was doing the amount of damage to my customers goodwill that Cryptsy is, I'd sure shut down to limit the damage and give myself a chance to sort things out without a 4000 angry traders breathing down my neck.

I'd let people have access to their coins and remove them if they wanted, but I'd politely announce a temporary period of trading downtime due to the unforeseen tsunami of registrations.

That's what coinex seem to have done and I don't really see any alternative.

MrThePlague

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Quote from: Edward50 on December 14, 2013, 05:57:40 PM

I made three bitcoins deposits into cryptsy in the last 12 hours and none of them have showed up, not even in pending.

Anyone else have bitcoin deposits not showing up?

Yeah Ed don't worry bout it bro. I had 3 separate BTC transactions from 3 different address, for like 10 or so hours, not a hint of proof that they were being processed, then a minute later, boom, there they were and it completely bypassed the 'pending' phrase and just went right into my account. So dont worry, I assure you he'll get them, he's just real backlogged on deposits. I think somewhere on the site he mentions it, but anyway, don't worry if you don't see progress, I;m sure within the hour they'll pop up

e521

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Quote from: hypostatization on December 15, 2013, 08:19:37 PM

All of you should be ashamed. Do you realize that Cryptsy only generated 148.55 BTC fee revenue last week?

https://cryptostocks.com/announcements/461

It is practically a non-profit.

If Cryptsy suspended trading to fix known ongoing chronic issues, or hired additional help, BigVern would probably have to start skipping meals and sleep out on the street.

yeah you are right, 120k is not enough to pay for some shitty servers and some training for support.
I suggest to check the balance and run an audit every single trade or you might end up having to buy in order to withdraw your coins

hypostatization

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All of you should be ashamed. Do you realize that Cryptsy only generated 148.55 BTC fee revenue last week?

https://cryptostocks.com/announcements/461

It is practically a non-profit.

If Cryptsy suspended trading to fix known ongoing chronic issues, or hired additional help, BigVern would probably have to start skipping meals and sleep out on the street.

toknormal

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Quote from: Edward50 on December 15, 2013, 07:46:53 PM

Like people have said, most of these things will work themselves out

LoL. I'd like to hear you say that with 100 BTC sitting in limbo.

Negative balances are interesting - that's not something that will "work itself out". Neither is that fact that one side of a transaction can update a balance while the other side doesn't.

I don't want to be slamming them for this - I'm sure there is a lot of sweating and paddling underwater going on. I'm just saying that there are some fundamental logic flaws in the design of that trading engine and that's not something thats going to get fixed anytime soon.

Edward50

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I had some issues yesterday of two bitcoin deposits, then a goldcoin withdrawal that did not go through for many hours. The bitcoin deposts were over 10 hours and had over 50 confirmations.

Then everything just went through.

Like people have said, most of these things will work themselves out. I would close your tickets as soon as it straightens out.

Mike18feb

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MΣC

Saturday morning I made two Zetacoin deposits into my Cryptsy account and neither of them ever showed up in my account.

Using a block explorer I looked them up an hour ago. Both were delivered to Cryptsy. Yet, 13 hours later, (without any showing in my account!) a large sum was taken out of my Cryptsy wallet and sent elsewhere (no, not the entire amount oddly enough, meaning they didn't know about that?), but that action does NOT show up in my list of withdrawals, nor did I receive a confirmation email of any withdrawal (and the mail server logs shows no received emails so it wasn't secretly deleted), just absolutely nothing. Whoever removed those coins did NOT do so through my account or the Cryptsy interface, but must have used a backdoor somehow.

Was Cryptsy hacked?! The amount that Cryptsy allowed to be taken are now inside another wallet.

I've made several tickets on Cryptsy but I haven't heard a word in 36 hours. I'm not getting any answers from them. They don't seem to care.

toknormal

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Quote from: airtreb on December 15, 2013, 07:10:03 PM

i withdraw btc from cryptsy and until now its pending why? please make announcement if there some issue like this...

One of the things I noticed last week that was a massive red flag to me was BigVern tweeting that they were "coding up" a fix for the deposits problem and it would be on in a "few hours".

They are firefighting.

Those are the worst possible circumstances to be writing code in because you cut corners all over the place and end up adding bugs into the mix (if that's whats happening).

For example, I don't remember this negative balances thing being an issue before - as far as I know that's a new thing. So I don't subscribe to the idea being promoted on this thread that "they'll get it fixed just be patient". That isn't how software development works, specially when revising highly critical systems dealing with money that can't even validate a positive account balance before executing a transaction.

I don't think it will get better - I think it'll get worse until they do something to buy the proper time needed to step back and calmly upgrade the engine, test it, and relaunch it.

Jamievs

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Quote from: hypostatization on December 14, 2013, 05:16:23 PM

If BigVern closed down the site to fix known and ongoing issues, then how could he continue to charge transaction fees?

Isn't that the most important thing?

It is impossible for him to do anything wrong since we know his real identity.

Consider that fraud and gross negligence have never been linked to a known identity throughout human history.

No one is crediting him for adding extra LTC markets over the past 24 hours. 99% of complaints on this board over the past 2 weeks have been regarding the urgent need to add more LTC markets. He has delivered. End of story.

Cryptsy understands piorities.

As for the remaining 1% of criticisms fixated on lost money and lost opportunity: everyone gets it, but seriously---you need to understand that BigVern is a nice guy. Why should it suddenly become his problem if Cryptsy users experience issues while he is away in Las Vegas?

Is the financial welfare of you yourself as a Cryptsy user really all that important?

I REALLY do not care about his real identity. What I do care about is that I have about 1.3k USD stuck on cryptsy at the moment and missed out on a lot of lucrative trades. And I still don't have an answer about sple balances being negative. All cool he is a nice guy, but I use cryptsy to make money.

I'm not happy at the moment. Too bad he is in the US, if he was on my own country at least it would make an interesting legal case. So much for knowing a real identity.

airtreb

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i withdraw btc from cryptsy and until now its pending why? please make announcement if there some issue like this...

toknormal

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Quote from: Don007 on December 15, 2013, 06:49:37 PM

Hm, I think suddently closing the website causes more trouble, as people can't access their coins anymore.

I don't mean close the website for access or withdrawals, I meant close all *trading*. You cannot trade under those conditions, plus as I say, the trading engine is comprehensively broken.

Quote from: Don007 on December 15, 2013, 06:49:37 PM

I think they chose the right way. It takes some time to fix all their problems, but for me Cryptsy was doing a lot better today. The 'Audit My Accounts' button really helps a lot. It's just a matter of time that Cryptsy needs to get back for the full 100%. Keep on going!

Sure it takes time to fix the problems, but they're never going to fix them while the trading's actually active because they'll be overwhelmed with support work.

Regarding the "Audit accounts" button, it just adds fuel to the fire because I've seen it bring back one side of a transaction and not the other - for example, one of my last transactions was LTC for NET. No balances updated, then after clicking the audit button, the LTC went to minus and the NET stayed at zero. Half an hour later I clicked the "Audit" button again and then the NET came through. So now I have to get back in the market and reverse the earlier transaction I did cos I've overshot. This is madness - at least I've got some mental track of roughly where I am but some people must be going round the bend.

jt7382

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Also - why the hell do we have to track down if the site is working at the moment? Can't Vern or SOMEONE spend 5 minutes to register a site and post if there are big issues at the moment? I just deposited a ton of coin without realizing the site is TOTALLY BROKEN right now. I don't want to have to search Twitter and IRC for 10 minutes before deciding if it's safe to deposit with them.

God I wish they didn't have a virtual monopoly on the trade of some coins.

Don007

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Live like there is no tomorrow!

Hm, I think suddently closing the website causes more trouble, as people can't access their coins anymore.

I think they chose the right way. It takes some time to fix all their problems, but for me Cryptsy was doing a lot better today. The 'Audit My Accounts' button really helps a lot. It's just a matter of time that Cryptsy needs to get back for the full 100%. Keep on going!

2dogs

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Quote from: toknormal on December 15, 2013, 06:40:33 PM

Since I made my last post an hour ago, I balanced out my account by buying back NET to resolve the negative balance.

Now I check it 20 minutes after than and I'm now 10 LTC in the RED !!

Since then the market's tanked on the NET side so I'm now having to get back in at a loss to cover the LTC overdraft - and even then I've no idea if I'm at the end of the backlog or not. I might get it settled and then another one comes flying in to blow me back into the red.

As a professional software contractor, my conclusion about the whole Cryptsi thing is - yes they can be forgiven for having growth problems. But they cannot be forgiven for keeping the site open when such widespread and critical faults are KNOWN to exist with the trading engine.

The issue isn't that the trading engine is slow, it's that it:

[1] - displays wildly incorrect balances over long periods of time.
[2] - reports user actions as having executed when they haven't
[3] - reports incorrect order book information to traders, causing them to mis-price their orders

They know this is going on and because of that site should be closed for trading immediately.

Agree -good summary of the situation.

Still waiting for my negative MEC balance to get resolved.

Afraid to trade, withdraw or do anything that might screw things up further.

toknormal

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Since I made my last post an hour ago, I balanced out my account by buying back NET to resolve the negative balance.

Now I check it 20 minutes after than and I'm now 10 LTC in the RED !!

Since then the market's tanked on the NET side so I'm now having to get back in at a loss to cover the LTC overdraft - and even then I've no idea if I'm at the end of the backlog or not. I might get it settled and then another one comes flying in to blow me back into the red.

As a professional software contractor, my conclusion about the whole Cryptsi thing is - yes they can be forgiven for having growth problems. But they cannot be forgiven for keeping the site open when such widespread and critical faults are KNOWN to exist with the trading engine.

The issue isn't that the trading engine is slow, it's that it:

[1] - displays wildly incorrect balances over long periods of time.
[2] - reports user actions as having executed when they haven't
[3] - reports incorrect order book information to traders, causing them to mis-price their orders

They know this is going on and because of that site should be closed for trading immediately.

oncebitcoinedtwiceshy

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Quote from: ?? on ??

Quote from: toknormal on December 15, 2013, 05:06:27 PM

This sh*t really is crazy. No self respecting professional would leave a business running that was so fundamentally faulty. They KNOW the site doesn't work - leaving it open for business for unsuspecting customers is bordering on criminal. I won't say it *is* criminal because that's a matter for lawyers, but I don't think it's professional. It needs to be closed down with immediate effect and the trading engine replaced wholesale.

+ they don't even put up a warning / status notification on the site despite users asking for it in their IRC channel 24/7

Feel free to vote for it if it fits your needs.
https://cryptsy.freshdesk.com/support/discussions/topics/45224

Topic: [ANN] Everyone needs to calm down about Cryptsy (Read 4144 times)