Syncing the wallet is not the problem. The 20K IONs ($50,000 worth) are currently locked up in a Masternode that I have been trying to refund the ION directly into my Ionomy LTD account. I made my request via Master Control Panel to delete the node and transfer the coins to me.
for a week now, I have tried to contact the Ionomy support staff via email, phone and ION talk forums to get the
"manual approval for release" and have not received a response or status update. I am an Ionomy LTD Whale and the general manager & lead support refuses to acknowledge it. So my ticket has been filed at the bottom of the service queue. I don't believe that the quality of service provided by Ionomy LTD has gone into Chaos.
I have conformed to all the resolutions set forth by Ionomy Admins Kangaroo Court headed up by the Ionomy's Lead Support person. May I have the court's permission for approval for release of $50,000 dollar of my IONs?
ticket #1665 (Refund 20K IONs for Masternode MN46385848 (Wild Onion #4))
https://ion.community/topic/1781/need-help-getting-access-to-ionomy-ltd-account-masternode-funds-45-000I'm having a bit of a trouble understanding your problem here. What exactly did you expect when you gave your money to those charlatans? Is there any specific schedule in their terms of service that tells you how soon they're supposed to give you back your coins?
The only Masternode paperwork I have are how much is penalty on Block reward payout defect. If the Masternode quits spitting rewards then will compensate you with amount to host masternode for a month. Since the coins were mine, the coins would be returned to me immmeadly after requesting with email confirmation (manual release security verification to delete node. I have identified the support team that I current am a Ionomy LTD Whale.
I don't see anything specific to masternodes or whales in the TOS:
https://ionomy.com/terms-serviceThe only thing that might be somewhat relevant to your situation is this:
Notice. If you believe Ionomy Limited committed an error, please contact us at
[email protected]. Please provide us with information sufficient to identify you, your Ionomy.com Account, your order confirmation code and any other information about the transaction that you can provide. You must contact us within 30 days after the transaction occurred. We will use our best efforts to either correct the error or explain to you why we believe that transaction was correct within 30 days of receiving your request. Any claim of an error received after 30 days from the date of the alleged error shall be null and void.
If they don't fix your problem in 30 days then you can take them to arbitration... in Seychelles:
Arbitration. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising out of or in connection including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Republic of Seychelles in accordance with the Arbitration Rules of the Republic of Seychelles International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Republic of Seychelles, Republic of Seychelles. The Tribunal shall consist of 1 Arbitrator(s). The language of the arbitration shall be English. At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings, consumer-related disputes and you and Ionomy Limited hereby expressly waive trial by jury. The prevailing party in any action or proceeding to enforce this agreement shall be entitled to costs and attorneys’ fees. Additionally, you hereby waive your right to participate in a class action lawsuit or class-wide arbitration.
However this probably neutralizes any claims you might have:
Virtual Currency Storage & Transmission Delays. Ionomy Limited stores 100% of all Virtual Currency private keys in our control in a combination of online and offline storage. As a result, it may be necessary for Ionomy.com to retrieve this information from offline storage in order to facilitate a Ionomy.com Transaction in accordance with your instructions, which may delay the initiation or crediting of such Ionomy.com Transaction for 48 hours or more. As a user of Ionomy.com Services, you accept the risk that a Virtual Currency Transaction facilitated by Ionomy.com may be delayed and you agree not to hold Ionomy.com responsible for any damages or injury arising out of or related to such delay. In the event of a security breach, a delay may be much longer than 48 hours.
It's completely open-ended (48 hours or more, much longer than 48 hours), so they can hold it for as long as they want.