[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 18.

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: Kraken-Septimus on June 27, 2018, 01:57:39 PM

Quote from: CryptoTeng on June 27, 2018, 01:19:01 PM

This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

Hi Cryptoteng. Please let us know in the ticket where you feel the error is and we'll be sure to address it. The other option would be to let me know your ticket number, or your friend's ticket number and I'll have a look into this for them. Thanks.

Please stop pretending. Our informant is being denied any kind of refund and/or compensation, even after contacting the legal departemnt after the initial contact with your pretense of a support. Kraken simply ignores answering the follow up emails. LOL, this is turning kind of funny Septimus.

And the issue is clear. Open positions were not closed even though Kraken's OHLC clearly shows those positions limits were clearly passed. The support claims no trades took place, so no closing of positions.... This means you display false OHLC data. And the same type of problem was reported several times over the past year. We even had contact about this issue here in the forum.

Now you claim, that the peaks are real. Maybe you can answer this general questions then. So, if this should be true, don't you agree that our buddies open positions should be closed when they were in the peak and opened before the peak?
And why does the Kraken support then tell that no trades took place in first place?

This is all very very weird. Don't you think?

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: CryptoTeng on June 27, 2018, 01:19:01 PM

This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

Hi Cryptoteng. Please let us know in the ticket where you feel the error is and we'll be sure to address it. The other option would be to let me know your ticket number, or your friend's ticket number and I'll have a look into this for them. Thanks.

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: Kraken-Septimus on June 27, 2018, 01:06:54 PM

Quote from: CryptoTeng on June 26, 2018, 10:03:20 PM

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.

Hi Cryptoteng. I've consulted with the trading team and they filled me in on what happened here. In both of these instances there was at least 1 trade that went through at these prices. For May 24th, the previous candle closed at 0.04450, the next one opened at 0.04867, which was the high (the spiked order had actually filled). Then the priced dropped back down and the candle closed at 0.04516.

For June 19th ETH/EUR, a large order filled at 511.51 when the market price in the previous 30min candle was 442. The volume in the spike was 1600 ETH whereas the previous candle volume was only 8.9 ETH. The next candle volume was 147.21. So to be clear, there was nothing being manipulated in either of these instances.

If you feel that this does not resolve your issue, please open a ticket and we would be happy to go over these findings with you.

This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: CryptoTeng on June 26, 2018, 10:03:20 PM

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.

Hi Cryptoteng. I've consulted with the trading team and they filled me in on what happened here. In both of these instances there was at least 1 trade that went through at these prices. For May 24th, the previous candle closed at 0.04450, the next one opened at 0.04867, which was the high (the spiked order had actually filled). Then the priced dropped back down and the candle closed at 0.04516.

For June 19th ETH/EUR, a large order filled at 511.51 when the market price in the previous 30min candle was 442. The volume in the spike was 1600 ETH whereas the previous candle volume was only 8.9 ETH. The next candle volume was 147.21. So to be clear, there was nothing being manipulated in either of these instances.

If you feel that this does not resolve your issue, please open a ticket and we would be happy to go over these findings with you.

CryptoTeng

member

Activity: 167

Merit: 15

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: CryptoTeng on June 23, 2018, 03:30:26 PM

Quote from: Kraken-Septimus on June 19, 2018, 03:04:15 PM

Quote from: CryptoTeng on June 19, 2018, 02:54:25 PM

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Hi CryptoTeng. I'd suggest opening a ticket here so our trading specialists can investigate this for you. Thanks for your patience.

Why do you suggest opening a ticket if Kraken does not care to take care of this problem? Again, why does Kraken still not keep to its own Tos? As far as we get it Kraken still denies to pay refunds and/or compensation when it is clearly Kraken's faults. Furthermore, why does Kraken not correct the OHLC data, and why are customers not informed about this issue?

Case still not resolved, you freaking frauds. Please solve. This manipulation is now going on for at least almost a year. Actually none of the cases about this problem were solved.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: chris100x1 on June 26, 2018, 10:30:38 AM

Hi Kraken-Septimus,

Thanks for your reply. However the support team just resolve the situation so as you said it was quick and I will not have to escalate my ticket. Nonetheless, thanks for the advice and your reactivity.

Have a good day ^^

Hi chris100x1. I'm so glad to hear it! Please let us know if anything else comes up.

chris100x1

newbie

Activity: 2

Merit: 0

Quote from: Kraken-Septimus on June 26, 2018, 09:45:56 AM

Quote from: chris100x1 on June 25, 2018, 05:44:02 PM

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!! and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

Hi chris100x1. Account access tickets should be resolved fairly quickly, but we require some information from you. If you haven't yet, please open a ticket explaining the situation here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for reaching out and please let us know if you need anything else.

Hi Kraken-Septimus,

Thanks for your reply. However the support team just resolve the situation so as you said it was quick and I will not have to escalate my ticket. Nonetheless, thanks for the advice and your reactivity.

Have a good day ^^

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: chris100x1 on June 25, 2018, 05:44:02 PM

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!! and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

Hi chris100x1. Account access tickets should be resolved fairly quickly, but we require some information from you. If you haven't yet, please open a ticket explaining the situation here and escalate that ticket using this form. Thanks for reaching out and please let us know if you need anything else.

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: chris100x1 on June 25, 2018, 05:44:02 PM

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!! and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

if you can, then stay away from these frauds.

If you still have funds on your account, withdraw them ASAP after having access again.

chris100x1

newbie

Activity: 2

Merit: 0

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!! and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: Kraken-Septimus on June 19, 2018, 03:04:15 PM

Quote from: CryptoTeng on June 19, 2018, 02:54:25 PM

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Hi CryptoTeng. I'd suggest opening a ticket here so our trading specialists can investigate this for you. Thanks for your patience.

Why do you suggest opening a ticket if Kraken does not care to take care of this problem? Again, why does Kraken still not keep to its own Tos? As far as we get it Kraken still denies to pay refunds and/or compensation when it is clearly Kraken's faults. Furthermore, why does Kraken not correct the OHLC data, and why are customers not informed about this issue?

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

We have some more new Kraken reps starting! Kraken-RJ will be helping clients on Bitcointalk.

Please keep in mind that no Kraken rep will ever ask you for personal information about your Kraken account. The only things we may ask for are your ticket number and possibly your Public Account ID. This is different than your username, which should not be shared for security reasons.

If you have any questions/concerns please let us know!

Quote from: samlitecoin on June 23, 2018, 08:19:39 AM

NEW REGISTRATION

The german ID card contains on the back side the residential address

do you still require

Utility bill, bank statement, credit card statement, etc

as additional proof?

-sam

Hi samlitecoin. For that request I'd suggest that you open a ticket here and escalate that ticket using this form. One of our verifications specialists would be more than happy to answer any questions you have about your ID. Please let us know if there's anything else!

samlitecoin

newbie

Activity: 20

Merit: 0

NEW REGISTRATION

The german ID card contains on the back side the residential address

do you still require

Utility bill, bank statement, credit card statement, etc

as additional proof?

-sam

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: CryptoTeng on June 19, 2018, 03:23:12 PM

Quote from: Kraken-Septimus on June 19, 2018, 03:04:15 PM

Quote from: CryptoTeng on June 19, 2018, 02:54:25 PM

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Hi CryptoTeng. I'd suggest opening a ticket here so our trading specialists can investigate this for you. Thanks for your patience.

Our informant already opened a ticket, and Kraken denies to take any responsibility. Please stop your pretense of trying to solve this. When clearly you are not doing so. you have lied to us before about this issue, and we expect nothing more from you, but there is the tiny of hope that Kraken will finally solve this problem, and take responsibility by issuing adequate refunds and/or compensation for your faults.

Most important is however, stop your fraud, and start displaying correct OHLC data.

Apparently we are not the only ones having doubts about your trade data. The CFTC seems to be interested in your data as well and apparently this lead to the start of an investigation on illicit trading practices. Please see the linked article on Coindesk https://www.coindesk.com/cftc-demands-crypto-exchange-data-in-market-investigation/

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: Kraken-Septimus on June 19, 2018, 03:04:15 PM

Quote from: CryptoTeng on June 19, 2018, 02:54:25 PM

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Hi CryptoTeng. I'd suggest opening a ticket here so our trading specialists can investigate this for you. Thanks for your patience.

Our informant already opened a ticket, and Kraken denies to take any responsibility. Please stop your pretense of trying to solve this. When clearly you are not doing so. you have lied to us before about this issue, and we expect nothing more from you, but there is the tiny of hope that Kraken will finally solve this problem, and take responsibility by issuing adequate refunds and/or compensation for your faults.

Most important is however, stop your fraud, and start displaying correct OHLC data.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: CryptoTeng on June 19, 2018, 02:54:25 PM

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Hi CryptoTeng. I'd suggest opening a ticket here so our trading specialists can investigate this for you. Thanks for your patience.

CryptoTeng

member

Activity: 167

Merit: 15

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: Dasengineer on June 19, 2018, 11:48:52 AM

Hello,

Is it possible to withdraw FIAT into Russian bank account (I have EUR, USD accounts)?

The thing is that we don't USE BIC or IBAN and I don't have it, maybe I need to ask my bank to provide it?

I'm using Raiffeisen bank, so it's purely European bank with a subsidiary in Russia.

Also what is this:

Description

*
Unique description used to identify this bank account.

I never meet anything more difficult before than withdraw funds from Kraken Shocked

What is the fee for FIAT withdrawal to bank account?

Hi Dasengineer. Unfortunately, we don't have a banking partner that can facilitate withdrawals to Russian banks. However, if you have a bank account in the SEPA zone you can withdraw Euro to that bank account. You're also welcome to deposit, trade and withdraw cryptocurrency normally. Thanks for understanding.

Dasengineer

full member

Activity: 434

Merit: 123

Hello,

Is it possible to withdraw FIAT into Russian bank account (I have EUR, USD accounts)?

The thing is that we don't USE BIC or IBAN and I don't have it, maybe I need to ask my bank to provide it?

I'm using Raiffeisen bank, so it's purely European bank with a subsidiary in Russia.

Also what is this:

Description

*
Unique description used to identify this bank account.

I never meet anything more difficult before than withdraw funds from Kraken Shocked

What is the fee for FIAT withdrawal to bank account?

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 18. (Read 629033 times)