My rigs have been pointed to nicehash 24/7 for weeks. I have received, as a result, an average daily payout in excess of .01 BTC. Your mining software selects the coin it wishes to mine for me based on profitability (I like that a lot).
The problem is that your software RARELY selects ethereum to mine (I get that). So, whatever ETH is mined is small and stays 'unexchanged' essentially forever. Meanwhile, my rigs could have been mining other coins with payouts daily. Furthermore, the 'unexchanged' ETH is not only not being paid, it is subject to market changes.
I could care less about a couple of pennies that have not been paid. Rather, for you to rely on my having read your FAQ in order to understand your site's behavior is outrageous. I ran your miner software BEFORE it supported Ethereum and had NO REASON TO EXPECT PAYOUTS TO BE DIFFERENT FOR ONE COIN.
As to support requests ... do you believe that it is satisfactory to say that if you failed to respond I should simply resubmit?
Products and services = A+
Customer support = F
Our backend on is working superbly for all algorithms where hashing power can be bought, but Ethereum pool is not something we manage on our own nor we created code for it.
We added DaggerHashimoto algorithm to solve this; eventually, all miners shall swap to mine DaggerHashimoto on NiceHash and soon, NiceHashMiner will support DaggerHashimoto instead of Ethereum pool. This means being paid PPS in Bitcoins mining Ethereum (or some other coins).