After the maintenance today I canceled an order and now the remaining coins in that order are gone...balance 0.
No coins are gone, rest assure. We have upgraded accounting system to dramatically increase orders and transaction processing in the online wallet. Some transactions have been redirected to the old system, but everything is accounted for, don't worry. If you believe your account ledger is not accurate, please write an email to
[email protected] and let us know your account username, order # and amount of BTC in question. Thanks for understanding!
Also the bitcoin address for deposits is gone and I had to create a new one.
Yes, this is a security requirement for the accounting system upgrade. It is actually wise to re-generate your deposit address once in a while - this goes for all systems with on-line wallets!