Topic: [ANN][BETA][EXCHANGE][REALTIME] CoinEX realtime exchange - page 87. (Read 283793 times)

Waiting +1 month.

My TFA is not working since i switched roms. Can you reset it? I already sent a supporticket 4 weeks ago.

HAH, Fuck your Bots.

i cancelled my sellorder of DOGE, but no DOGEs was refunded to my account. What should I do? thanks

Ive been waiting since January 26th, Don't be too hopefully of a resolution anytime soon.

 

I would also like to compliment capatainfuture for being so visible on the site and helpful towards as many people as his sanity will allow.  I am however disappointed in the lack of support I get from anywhere else on the site.  Aside from captain who is a front line support solider, it appears the back office is empty and has been for some time.  Support tickets are building up, captain is overworked and there is seemingly noone behind him handling bigger issues. 

 Not sure if DEVs are gone or MIA but things are going south really quick on this exchange without any support.   I mistakenly thought Horus from cryptsy in the trollbox was a staff member here and was like Thank F$%#, I might actually get some support.

 To my surprise he was from cryptsy, offering to assist issues customers of his had on his site.  After one month after submitting my ticket I can't even get an email back let alone personalized service from a cryptsy agent on another exchanges website.  It just blows my mind.  With new exchanges like cryptorush and mintpal, you guys are not the only game in town.  Continuing to ignore your customers might have worked in the passed, but there is bigger and better game out there now. 

 You guys might want to consider stepping your game up otherwise your volume is going to go elsewhere.

My Eac sell order is stuck and cant cancel it.No answers from anybody.Soon im gonna chance to somewhere else if its not solved.Also website is very buggy.

I like to compliment captainfuture.

I had accidentally deposited some LTC to the donation address during withdrawal. Captainfuture returned me the full amount. A trusted staff with integrity!

What's happening with the pools, they keep going up and down...

Please, I need my coins.

Nothing changed - still 503 on API, how long it will last Till Monday, over all weekend
Very very bad ... 

what about 503 error on api call ?

I have a bot that work with this api....

I too am having issues getting a resolution to a 1 month old ticket regarding a stuck balance and a negative ltc balance.  Im not sure what is going on over at coinex right now, but I would seriously consider rethinking trusting them with your coins as I can't even get anyone to respond to very polite written emails to the support team.  Don't get me wrong, it is an awesome exchange and the guys in the chat are great.  But if you happen to be one of the unlucky people who experience a glitch like this, you are fu#@ed and have little to no chance of getting help aside from the overworked captainfuture.

 I have had a similar issue on 2 other exchanges over the last 2 years and these issues were easily and painlessly resolved inside of a 48hr timeline.  I don't think I am asking much just for some sort of communication regarding this. 

I'm seeing a 503 as well, but only through my code, I can access it directly through a browser.

HTTP Error 503 on API connection 
Does anybody else have this for now ?

How long does it take for coinex support to respond?
I have submitted support ticket on sunday and no response since then.

I did ask there first, lots of usernames there but they didn't acknowledge me.

BTW, the coins made it to the destination. I don't know if they were held up at the blockchain or what.

Jump in the chat there and ask for captainfuture he's helpful (and overworked).

http://catchain.info/search?q=3622caef2901d418e2abd43d2fea5faa8dad90794e50daf4529e9d705d27f4ef

The above link is the blockchain for the withdrawal coins that disappeared from CoinEx. Apparently they never made it to the blockchain. This is the TxID:

Destination: 9bxhxHq5x2AbN5wmwCo6PGjacgKuYka58w
TXID: 3622caef2901d418e2abd43d2fea5faa8dad90794e50daf4529e9d705d27f4ef

No one at the CoinEx exchange seems to care...