This thread is insane. A few comments for the developers:
1. Stop spending all your time blaming your customers for their mistakes. Yes, we get it - you're unhappy they didn't read the instructions and it's caused you a bunch of extra work. However, when tons of people do it, perhaps the problem was in the quality of the instructions. This should be of special concern to a company who's key goal is to build a simple easy-to-use interface.
2. Stop using this thread and Slack as your only means of communications. You have a website. Use it to post updates where everyone can see them, instead of people having to hunt through message boards to find the latest news. Your website hasn't been updated at all since the crowdsale ended. Posting updates is not hard - or at least, it shouldn't be for people who saying they can set up a decentralized cryptocurrency exchange. And it's a whole hell of a lot more efficient that posting individual responses to a bunch of message board posts.
3. Don't do ridiculous things like post on twitter that people can get their money back, without any explanation of why you're suddenly offering that service or what has changed. A medium that limits you to 140 characters and is not remotely read by the majority of your investors is not the appropriate venue for a gigantic piece of news like that.
EDIT: You also have everyone's email addresses when they signed up for your Crowdsale. That's another route to communicating with people that ensures that everyone sees it instead of just whoever's on these random forums.
You raised upwards of $7 million from a lot of people. That's great and means a lot of people believe in your project. You have to now act like the leaders of a legitimate company, instead of acting like children on a message board and being annoyed that people want information about the money they gave you. You have a responsibility to communicate openly and clearly with the people that put their faith in you and invested in you.
Hello, we never complained about anyone, this is why we are answering to everyone on slack and try to provide as much support as possible, answering to everyone, sending sheets with informations.
We don't complain about the investors, and are happy to help them and support them, and even solve each one's issue on a 1 by 1 model. They trusted us, now it is up to us to proof our capacities, and to show how gratefull we are.
Actually, there are 531 transactions who require our attention, while when we started, there was 650 good transactions, which is a good evolution. With the help of the provided support the situation is easier to handle. Now for the 531 transactions we will provide all the required support to let them claim their tokens securely.
As i said, we don't blame anyone.
Please do not send your transactions in the post, PM me instead, i will record them and check them. I will get back to you once we finish the first distribution.
EDIT: If i don't reply by PMn it means that it is good, else, i would respond. So untill now, everything is good.