Topic: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT - page 69. (Read 272454 times)

Poliniex  Scammer   
T   o meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support. hhhahahhaah

Ticket #196665 SJCX Pending 12 Days ??

Poloniex never again !!!

I have support ticket over 2 months now and can no longer remind them on trollbox.Very convenient to simply cut off trollbox.

The menus on the web site are no longer working for me.

I hover over "BALANCES", and the three menu items appear, but clicking on them doesn't result in going anywhere.  Same for ORDERS, the picture of a spanner, and the picture of a head and shoulders.

Anyone else seeing this?

All money from the stock exchange was withdrawn without my knowledge. The E-mail did not receive any confirmation. What to do?

Poliniex  Scammer   
T   o meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support. hhhahahhaah

Ticket #196665 SJCX Pending 12 Days ??

Poloniex never again !!!

I deposited BTC and signed up, 13 days ago.
Due to Washington state address they frozen my account and said they would send me back my btc.

They have not sent back my multiple BTC and refuse to answer any support tickets.

Ticket # 153119
Ticket # 171678

I have had my lawyer send the company's registered agent a formal request for my BTC and will be  taking further action shortly.


BEWARE TRADERS

no one from poloniex monitors this thread so no point putting in requests. best to move to bittrex. much better and response time.

Withdrawals/Awaiting Approval

We are legally required to know the identity of our users and to maintain strict controls over how funds leave our platform. In addition, our auditing system flags for specific activity to ensure the safety of your funds. While we cannot reveal precisely what triggers such flags without compromising the integrity of the system, we want to highlight how our efforts to keep our platform safe and secure can degrade the user experiences at times. For example, when our system flags an activity as suspicious, the ensuing investigation and resolution usually requires human intervention, which takes some time. As we gain more users, they naturally trigger more flags that require more of these slow human interventions, so more human resources are required to handle the volume.

Automation here is tempting to rush, but difficult to get right. Large financial institutions have spent years fine-tuning these functions. Our rapid growth does not permit us that luxury, but we can learn lessons from their operational successes. As we improve our support more generally, we can address these tickets faster. Users should start noticing incremental advances in the coming weeks.

As we implement these changes, we encourage our users to be patient and not submit repeat tickets. The vast majority of our open tickets consist of duplicates. Submission of repeat tickets only increases our backlog and does not get your ticket reviewed faster. Manual effort must be expended to identify, match, and consolidate tickets to ensure the issue has been addressed. Repeat submission needlessly slows resolution not only of your ticket, but of all other outstanding tickets.

We are successful when Poloniex users have the best experience possible, so it is with that in mind that we renew our commitment to improving the user experience on our platform. Look for more updates and announcements as we continue this process.

- The Poloniex Team

I've developed a small script which monitors your Poloniex account for new trades and notifies you via email when a new one is found.
This is a free service and is currently still under development. I'd appreciate if you register and let me know any errors or suggest any improvements.