Ok I think I see the problem now. It's a Poloniex problem. I see it in Deposit History but has not confirmed.
2015-01-10 22:53:05 PENDING (0 of 2 confirmations), I will contact there support.
2015-01-10 22:53:05 PENDING (0 of 2 confirmations), I will contact there support.
Submit a ticket with your TX ID and destination address, they got back to me within a few hours.
What about my withdrawal? Almost 23 hours old
We have no withdrawals in our queue that old. We've been approving for the past 24 hours. Please check with where you sent your tokens to, or, alternatively, PM me your email address and I will pull the TX on the blockchain of our withdrawal for you.
I've sent you a PM with my email address.
You should check your system because the withdrawal is right there in My Wallet on Koinify, Pending status.
Requested on 01/11/15 01:04 AM
The GEMZ are still on the Koinify wallet address, no transaction.
I have had the same issue. Poloniex account.
Also please change your email so that the user can know to send the 'YES' response:
Quote
If this was not you, please reply 'NO' to cancel the request. If we do not hear from you within 24 hours, the sending request will be processed automatically.
2015-01-10 22:53:00 PENDING (0 of 2 confirmations) <-- Approaching 48 hours.
I really hope that you are not attempting to "control" the release of the token to the market.
edit: On second thought, evidence would point to that idea ^^. Your email mentions to the user that it will be sent "sometime" in the next 24 hours without any plans to have a function for immediate release of any sort despite the wallet saying "fund will be available for withdrawal after token sale ends"; which by the way it was not. Furthermore, confusing the user with not having to reply, then saying a "yes" was required that i only found on this thread without any official announcements from either Gems or Koinify. Finally, as mentioned it has been 48 hours and 0 confirmations?
Please sort this out.
Koinify Update 1/12/15:
In recent developments and user feedback, we have decided to enable instant withdrawals from your Koinify wallet. With many of our users now using 2-factor authentication, increasing security, many of our users wanted to expedite their withdrawals. All withdraw requests should be immediately processed from here on out, aside from the block confirmation times (10-15 minutes on average).
Please do note that each token withdrawal costs Bitcoin transaction fees, which Koinify subsidizes for up to 20 transactions. If you use up your free quota, you will need to send BTC to your Koinify wallet to cover the transaction fees.
Thanks and feel free to prompt us with any questions, comments, or concerns!
In recent developments and user feedback, we have decided to enable instant withdrawals from your Koinify wallet. With many of our users now using 2-factor authentication, increasing security, many of our users wanted to expedite their withdrawals. All withdraw requests should be immediately processed from here on out, aside from the block confirmation times (10-15 minutes on average).
Please do note that each token withdrawal costs Bitcoin transaction fees, which Koinify subsidizes for up to 20 transactions. If you use up your free quota, you will need to send BTC to your Koinify wallet to cover the transaction fees.
Thanks and feel free to prompt us with any questions, comments, or concerns!
Adding insult to injury, now you allow for instant withdrawal?! This is not how you run an ICO when the terms were that the funds "will be available for withdrawal after token sale ends".
The gemz which i had sent to my poloniex account has been auto sent to another location. Please see below:
https://www.blockscan.com/address?q=1HnVVsX54QSaAe7VRCY78UbFQkZgX5PmzC
^^ Poloniex account
https://www.blockscan.com/address/1Po1oXMCWobE6kxWr8rJEP1SRq71JSD3t4
^^ Where it has been sent to.
I am not even sure how it can display on poloniex as pending for nearly two days and then do this without leaving any trace on poloniex.
Please help.
You're sweating everyone for 2,500 gems current value 0.2 BTC or less $46.
Go away and play with your toys there are men talking here.
