Ok I think I see the problem now. It's a Poloniex problem. I see it in Deposit History but has not confirmed.
2015-01-10 22:53:05 PENDING (0 of 2 confirmations), I will contact there support.
Submit a ticket with your TX ID and destination address, they got back to me within a few hours.
What about my withdrawal? Almost 23 hours old
We have no withdrawals in our queue that old. We've been approving for the past 24 hours. Please check with where you sent your tokens to, or, alternatively, PM me your email address and I will pull the TX on the blockchain of our withdrawal for you.
I've sent you a PM with my email address.
You should check your system because the withdrawal is right there in My Wallet on Koinify, Pending status.
Requested on 01/11/15 01:04 AM
The GEMZ are still on the Koinify wallet address, no transaction.
I have had the same issue. Poloniex account.
Also please change your email so that the user can know to send the 'YES' response:
If this was not you, please reply 'NO' to cancel the request. If we do not hear from you within 24 hours, the sending request will be processed automatically.
2015-01-10 22:53:00 PENDING (0 of 2 confirmations) <-- Approaching 48 hours.
I really hope that you are not attempting to "control" the release of the token to the market.
edit: On second thought, evidence would point to that idea ^^. Your email mentions to the user that it will be sent "sometime" in the next 24 hours without any plans to have a function for immediate release of any sort despite the wallet saying "fund will be available for withdrawal after token sale ends"; which by the way it was not. Furthermore, confusing the user with not having to reply, then saying a "yes" was required that i only found on this thread without any official announcements from either Gems or Koinify. Finally, as mentioned it has been 48 hours and 0 confirmations?
Please sort this out.
