I'm not sure what that is. I also am outside of DHL (no service at all). What I receive items via DHL it goes to a city about 600 miles away. Then DHL re-ships the original piece of the local mail system to the destination. I have seen two different carriers used to re-ship packages.
The tracking information comes up and says, "delivery arrangements have been made" as that last item in tracking website.
I looked through your post history and I could not find a reason why DHL can't mail to you.
Have you ever had a failure of DHL to deliver to your location?
As far as customs, you should have less problems with DHL. I suppose different countries could be different depending upon who is bribed. But maybe next time DHL has greased the proper palms. (you should hope)
Shipping. We at Avalon understands the some what unreliableness of EMS in certain countries, to address this issue, all existing and future orders will be shipped out via DHL at no additional charge. This will ensure timely delivery of our products.
1. DHL doesn't deliver the goods to Russia for individuals. The exception is made for some online shops which have the direct contract relations with DHL.
2. For DHL of 30% duty is raised, if cost (including delivery cost) of the goods exceeds 200 euro/month. For EMS this threshold is 1000 euro/month (tax = 0.3 * (cost - threshold)).
3. Procedure of customs cleaning is more difficult for DHL and offen demands services of the customs broker. In case of EMS customs cleaning is strongly simplified.
I understand that EMS can deliver the goods not so quickly, but DHL this bigger evil for Russia.
Please take in account that info, when you will be shipping in Russia.
They already posted earlier today that they'll be putting up a form for people to select alternative shipping options.
Bear in mind that it a lot of countries final delivery is handed off to a local service once the goods have cleared customs and not done by DHL itself.