Topic: Announcement: Bitmain launches AntMiner solution, 0.68 J/GH on chip - page 21. (Read 368266 times)

Tim Shao was very helpful at first when I contacted Bitmain about my S2 problems, I received a replacement controller board from Bitmain - but it turns out that the problem is with the base plate that the hashing boards slot into, and Bitmain tell me that they don't have any - despite having hundreds of them at their mining farm. I even offered to buy one from them, but Tim has failed to respond to my request since 5 days ago - so I'm stuck with a S2 that I can't mine with and can't sell either  

So, if anyone here has a S2 base plate spare, I'd be interested to hear from them - I'm in the EU with BTC waiting.....

Peace  

Edit: Updated firmware that's p2pool friendly would be nice too.........

Hi CrazyRabbi,

We have no comments before looking into your case, it is better you PM us your order ID and tracking number to double check.
It is no possible that we didn't process refund if we agree to a reasonable request.
Miners must be shipped out if we didn't accept the request of refund.

I had to get a replacement power board and hashing board for my S2.  After much going back and forth they ended up sending me 3 power boards (one from China, two from Colorado) and 2 hashing boards.  They don't seem to be completely coordinated, but they do honor their warranties.  Eventually.

M

Bitmaintech hardware is rock solid. I did have a problem with 1 hashing board when they were selling S1's I simply sent it back using a ups account they supplied. round trip was about 4 weeks later, which I fully understood, and it ended up costing me 17 dollars in duty to have the hash board replaced and returned. I have not had a problem in the 4 months since with any equipment they have sent me.

Rock solid, much more than I can say for some NA companys that cheated me on pre orders   BFL cough****

 

I am extremely happy with Bitmain Tech.  There  support is excellent, they have local us support staff and management that can make decisions.  I would give them a call. 

I have 7 S-1 and 5 s-2 and each and ever issue i have had they have taken care of quickly and professionally.

I would Google search Bitmain Tech Denver Colorado  that 800 number is answered and things get taken care of.

Just my 2 cents worth.  Just ordered 7 S-3+ upgrades and Waiting for the details on the S-4 upgrades when ever they come out.

I have complete ROI in less then 4 months.

Well I have multiple concerns about the rating you gave Bitmain.

Not for their benefit either.

1. They never returned any of my coins and do not even have an Antminer S1 available anymore for me to purchase. They also do not reply at all when I ask about it and refuse to give my coins back when I give them an address to send back to , post the transaction ids and details about my 3 orders.

This all stems back to when I originally tried to secure 3 Orders of Antminer S1s that I was going to purchase 1 for myself , 1 for abbeytim and 1 for GTRsdk.

Less then a month after the Antminer S1 was up for sale the Gridseeds starting coming out and after 2 Months they were fully out and A LOT more profitable then the Antminer S1.

I had sent roughly a total of 0.1 Bitcoin split among the 3 orders and as much as it's not alot of Bitcoin it's about the lack of communication , lack of repayment , lack of even looking at my order , lack of customer service and lack of caring at all on the part of Bitmain Tech.

So to say they have good Communication is bad. The lack of Communication I consider is terrible Communication.

To say they refund orders is a complete lie I have never once seen them refund an order ever.

2. The next concern I have is about their ethics and quality of the miners. They do not have good ethics because they premine constantly on your hardware to the extend of them being a completely over-used almost dead unit when it arrives. This has been proven many times that they do in fact do this and that they do it more often then other companies. This is proof the company does not care about you as a Customer nor do they care if your unit dies or does not meet ROI. They also get ROI numbers from when your Overclock the Unit. If you Overclock the Unit you lose any RMA you could ever get again and Bitmain Tech as a company is telling you to Overclock simply for the fact they want you to break your unit and not be able to replace it.

3. My final concern is about the Pre-Orders. They went from being a company that was against taking Pre-Orders and wanting to sell their products as they had them to being a Company that has moved everything to the Cloud and just wants to sell out fast not caring if anyone can reach ROI (which they can't).

Overall I really dislike Bitmain Tech for the way they handle things , I dislike their ethics and I dislike the fact they don't seem to care about me as a Customer.

This company's rating has been updated in the Manufacturer Trustworthiness thread.

[This message won't be monitored, discuss your concerns in the thread.]

Which part of S3 screen i find the place to replace the file? Software folder? Is just download a copy and rebbot the system? thanks in  advanced.

Any word on Batch 8 shipping?

Someone on eBay claims to be selling S3's they received from batch 8.

Besides security, what performance or efficiency gains will I get from this cgminer update?

And this, seeing as it's "gripe time" for Bitmain today........

And what's with the pre-orders on S3s?  That's why I haven't bought one yet from them...

M

yep, what's up with S4? S2 updates too.
Wasn't there supposed to be an update on this yesterday?

Is it possible to buy 1 antminer S1 upgrade kit?
Same question for S3?
Now that S3 are sold out.
Should we order? When will the next ship date be?

BITMAIN,

  Everyone here loves your gear. We want more information on the S4 and S2 upgrade dates.  Your competition is pulling customers away from you because you are not giving us any info.  This business moves crazy fast and as miners if we don't order hardware we get left behind. Please let us know when you will be offering the S4 and S2 upgrade kits so we can plan accordingly rather than go out and buy other companies products.  Thank you.

-Gerald

It appears they got around to giving away free hash.  They literally meant a free hash.

My account went from 100.0 UMISOO to 101.0.

does that mean with increasing difficulty that payout per day will decrease as per day fee stays the same? how long till you end up owing instead of being owed?

Rumor has it that the S4 is in testing and evaluation,  I can not deny or confirm this, but it seems like there on schedule that they stated when they announced the s2 upgrade in the future. They claimed September or October.  So I would think we should get confirmation of something soon.  I am one who is very much waiting for the s2 upgrade.