I had a Monero autoexchange debit (Debit_AE block number of n/a) but there is no credit on the Ethereum account.
The transaction was over 19 hours ago.
For now I have turned off autoexchange coin (to "not set") to avoid any other disappearing coin but can you please tell me how to resolve this?
Is there any address to inquire with other that this blog?
Thanks
Auto exchange needs time to complete. Pool doesn't swap coin by its market price, but really send coin to exchange site and exchange, withdraw, and credit to each account.
Not even thinking of long transaction confirmation time for monero, there's some condition to overcome to exchange. (like minimum trade volume, minimum withdrawal volume, withdrawal fee etc)
Most coins are already exchanged but waiting for certain amount to be piled up to reduce the withdrawal fee the exchange site is charging.
(As pool is just user of exchange site, there's no way to avoid this. But this fee amount should be small as pool does it once for many users)
It needs at least about 4 hours, and maybe 1~3 days.
This is not a bug. It is well described at auto exchange page.
You can see whole coin movements roughly at Balances page after login
https://miningpoolhub.com/?page=account&action=balances
I know it would be better if UI was more transparent and informative. I'll improve them.
@miningpoolhub Thank you.
One other question, and a suggested bit of text for your auto-exchange page to help make it more clear.
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Question? For auto-exchange does it exchange all coins in the wallet or only if it is above a certain amount?
Suggested help text for your auto exchange page:
Coins are removed from wallet with a Debit_AE (Debit Auto Exchange) transaction and will appear in the destination wallet with a Credit_AE transaction. These transactions can be viewed on the wallet page for each coin. However there can be significant delays between the debit and the credit. Delays can happen because 1) The miningpoolhub accumulates coins so that they can be efficiently converted at the exchange, and there are minimum amounts for efficient conversion. This delay partially depends on the amount of work miningpoolhub miners put into this specific coin. 2) The block confirmation times (which can be very long on some coins) delay the exchange at various points along the way. 3) Low transaction volume at the exchange on one of the coins involved, can create delays in conversion.
Therefore delays (even delays measured in days for some coins) are possible.
Pool doesn't send dust little amount every time to exchange site. But the main idea is that pool tries to exchange as soon as fast.
As soon as coin amount satisfies minimum trade volume condition that exchange sites defined, pool exchanges immediately.
I changed your help text a bit and applied to website.
Thank you very much!