Just open a ticket, I lost a shitload of NVC, and LTC to that site back over the summer when the admins just up and disappeared. The new management seems to be pretty legit and helpful, I got all my missing coins back plus 8192 QRK that had been stuck in limbo since the day it got listed on Coins-e.
Best of luck getting your coins back!
What did you say to them to get them to do anything? I've been waiting on 10k PXC since Sept. 6th and have put in several tickets and am always met with a response of "We are working on it"