TL;DR summary (more details below):
- We are back up.
- We have responded to the scam accusations thread and will actively monitor it - https://bitcointalksearch.org/topic/m.64102198
- We make an appeal to anybody who has made a deposit to share their experience. Currently there are no withdrawals behind schedule.
- The 20 free spins are off for now.
- The platform remains fully functional. You can still play the Demo slots even if you have no funds deposited.
- We recommend using a Firefox-based browser (Tor-included) for best user experience.
- F$ck-ups and lessons learned so far.
We are back up.We shut the platform down for around 15 minutes. We are back up.
We have responded to the scam accusations thread and will actively monitor it - https://bitcointalksearch.org/topic/m.64102198.As stated in our response, labeling us as scammers at this point is absolutely ridiculous. We have not stolen any deposits. We are actually giving money away to attract customers. Even though it was not the smoothest first-time experience for some users, our team is still doing their best to keep everybody satisfied! Please check the thread and our full response.
We make an appeal to anybody who has made a deposit to share their experience. Currently there are no withdrawals behind schedule.We are publicly getting bad-mouthed upfront by people who have not even tested our platform. We make an appeal to everybody who has ever deposited funds to share their experience and whether or not they have received their withdrawals. Any valid withdrawal request will be sent in time. We have had 2 withdrawal requests in the past 36 hours that got delayed past the 24-hour mark* (more details on that in the
f$ck-ups and lessons learned paragraph) and both users got a bonus after receiving their funds.
The 20 free spins are off for now.Hopefully not for long. But we would need to figure out ways to reduce the funds leakage. We would likely add a requirement to place a bet with the profit and only be able to withdraw if the bet wins.
The platform remains fully functional. You can still play the Demo slots even if you have no funds deposited.We will soon figure out how to proceed with the promotion but our platform is fully functional. You can always play the Demo slots with virtual money and reset at any point.
We recommend using a Firefox-based browser (Tor-included) for best user experience.Simple recommendation.
F$ck-ups and lessons learned so far.The past 36 hours have been tough for everybody on our team. We have had a few f$ck-ups since last reporting and have tried to learn from all of them:
- Two transactions got delayed for over 24 hours
Both users were given bonuses. Transactions were sent successfully. This was a human mistake on our end. Our accounting team has to go through 3 steps for each withdrawal request - first mark it as approved in our system, secondly broadcast the transaction and thirdly mark it as confirmed in the user's profile. A still-onboarding member had marked the transactions on our system's end as completed while not actually broadcasting them. Marking them as completed on our end prevents the requests from showing up as pending. We have since made the internal system require approval from at least two people to make sure this does not happen in the future.
- Two of the users who requested withdrawals through our support kept seeing their balance even after withdrawing.
This was again a human mistake. Placing a withdrawal through the withdraw button automates the process, but when a support member has to manually execute it, they need to first lock that amount from the account and then delegate to the accounting team to proceed with the withdrawal. The first step was missed.
- Two transactions were placed with a very low fee which significantly slowed down their confirmation on the blockchain.
A different team member thought they were doing us a favor by minimizing the fee. We caught that and have instructed them accordingly.
- We had to temporarily stop the 20-free spins campaign
This act on our behalf is so we can keep running and providing a no-KYC platform. We are closely monitoring our spendings and with the current rate of account creation and withdrawals, we would spend the budget for this campaign sooner than June 1-st. We would experiment with adding an extra requirement like placing a bet with the bonus spins winnings first. We have not robbed anybody, we attempt to give away in exchange for regular customers. Nobody has been robbed of their winnings.
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Working at and running a remote no-KYC online casino whose first priority is anonymity to avoid regulations is not easy but we are trying to somehow offer this platform. To address some of the previous comments, our edge server (what you connect to) is currently in Romania, the microservices and are all over the world.