What is the standard wait time for RMA items? I have returned 2 broken control boards **snip**
So... I am not posting to whinge - but as a warning to others. If you are sending
anything back to Bitmain - be sure to send it tracked and registered.
I went for the 'quicker option' and sent it via 'regular post'. Not recommended.
So, now I have an Ant that cost me 1.45 BTC, it only mined for 16 hours and then the controller failed. It had a solid green LED on the network port. A quick 'two-way-swap' confirmed the controller was faulty. So I posted it back on the 19th Feb. I have emailed and PM'd both Bitmain and Sushi, till I am blue in the face. Bitmain just keeps replying with the same message.
Hi
please just ship back the bad one board to bellow address, and mark your name and order ID in the package.
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Address: 10C, Building No. 8, MinZhiJinXiuJiangNan 4Qi, LongHua District, Shenzhen, 518000, China
Contact: Gao JianPing
Tel: 86 13312919190
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please share us your tracking number after you ship out, when we receive it, we will re-ship good replacement to you, and offer you some coupon.
thanks!
I have ordered a couple of more times from them since , and requested that they include the replacement controller - to no avail....
C'mon bitmain, get it together
Your delivery times and zero BS approach are exemplary, we should be so lucky that other companies were half as good. You just need to tighten up a little on your after-sales customer service. Keep up the good work - and purleeze - check your PM's and email and sort me out....
Thanks
I can attest to this, although I did use tracking on my shipment. Both of my control boards have reached their destination a while ago, and I have yet to hear back about any replacements (I'd pay the $25 service fee at this point, even though they are clearly broken) or about any type of compensation for the potential profits lost.
I have been waiting for two control boards to be returned and have been waiting nearly two weeks. I have ordered at least 15 S1s from their factory since this time and have requested to buy control boards from them even, as the RMA process appears to be on hold.
If anyone has extra control boards, or knows where I could purchase some, please let me know! Two S1s sitting idle just losing value more and more each day, and no way to get them going.
Hopefully BITMAIN will get their RMA process optimized soon.