Topic: ANTMINER S3+ Discussion and Support Thread - page 116. (Read 710164 times)

The first miner arrived in two days. UPS left the other one on the plane. The point is not how long it took to get. The point is that at my request Bitmain requested and got a delivery guarantee refund from UPS. The money is mine. Bitmain got the refund but has stopped replying to me and keeping the refund for themselves. I paid for the shipping, I requested they get the refund due to UPS misrouting and the refund belongs to me. Bitmain is being unethical in this regard.

Despite the whirlwind journey, it doesn't look like you were impacted much. I don't think you're going to get a lot of traction from the community when even after your delay, you still got your hardware delivered in less time (or at least the same amount of time) as it takes the rest of the world to get their miners. A 5 day turnaround isn't that bad, especially considering the last two days of that were a weekend, which UPS doesn't always deliver on anyway.

Since the miner wasn't going to be delivered on the 9th, it makes sense it'd take until the 10th to go out for delivery. In fact, I'm honestly shocked that UPS gave a refund for that. I'm going to have to see about contacting UPS about missed delivery estimates. On what day did the first miner arrive?

EDIT: Now that I've looked at a map, I see that Bangkok is really close to Shenzen, so I can see that you would expect deliveries to arrive faster. I still doubt you'll find much sympathy on a 5 day delivery however.

I purchased two Antminer S3+ units. They were shipped together. One arrived on time and the other one UPS took on a whirlwind journey of an additional 15,000 miles and a multi city/country tour. I contacted Bitmain support as UPS has delivery guarantees and will refund a mishandled package like this. Bitmain support said they would have their shipping dept contact UPS. UPS gave Bitmain a refund. Now that Bitmain got a refund they stopped responding to my emails. Originally they said they would give me a coupon. What good is a coupon when everyone gets coupons for free anyway? I told them I wanted the UPS refund sent back to me in BTC, the same way I paid them for shipping. After many delaying tactics, they now are simply ignoring me. Way to go Bitmain! You acknowledge the refund was approved and would get by the end of November. So you got the refund why do you ignore me now and refuse to pay me the refund? The refund from UPS is my money, not yours. I hope pressure from this community can help me get the refund I am entitled to. Crap like this is why people get so frustrated. You are eager to take our btc but when there is a problem you skirt the issue or totally ignore it. So disappointed in Bitmain over this issue. Here is the tracking to show the journey. Yes, I did get my miner eventually, but the refund for mishandled package is mine, Bitmain should not be keeping it.

im going to have to go through china as im in Australia.

I changed the br-lan IP from dhcp to static and now I can no longer connect to the miner (S3+).
Reset is not working (button does not actually do something)

Any ideas?

You can return a defective unit to the following address with printed order confirmation page from Bitmantech.com (to include the original shipping address) and a printed note stating what is wrong with the unit.

Bitmain Warranty
3700 Quebec Street #100239
Denver, Colorado 80207
USA

Tel: +1-844-248-6246 Option 2

average turn around time is 1-2 business days after receiving the defective items, the functioning item be shipped out to you

Thank you!

got any S5 coupons? 

I have some Bitmain coupons:

1. AntMiner C1 Coupon 50 USD x 8

2. AntMiner S3+ Coupon 50 USD x 8

3. AntMiner S4 Coupon 400 USD x 24

Good through December 15th

I'm not sure what they're worth, send me a message if you're interested.

Well said my friend, I would love to see that as an option as well.

yeah im thinking its going to have to be returned because ive tried everything. How do i start an RMA, i cant find an email form or anything on their site?

Since you are NOT Bitmain, I'll assume you are ignorant of Bitmain's ethos.
Firstly, no one asked to be given free boards, just sell the boards free of the heatsinks that undoubtedly add extra weight and thus to the shipping cost (which Bitmain do not make a profit on).

Secondly, Bitmain have said repeatedly that they are here to support the bitcoin ecosystem and that is very well espoused by their initial pricing without added shipping costs. Additionally, they have designed and marketed miners (S1 and S3) that fit within the small miner's pocket, but the current shipping is proving to be prohibitive to the nascent miner (me included!).

Finally, I doubt very much that another company can sell their miners with Bitmain boards cheaper than Bitmain, but even though they did, it would simply mean that Bitmain shift more boards (loaded with their set margins) with less overhead costs; and that can not be a bad thing for themselves or their stated aim to support the bitcoin ecosystem.

this will never happen.. why? because in a week there will be another company selling bitcoin miners with their boards in them, maybe even cheaper then they do..

Bitmain - when are you going to consider selling the S3 boards on their own, i.e with neither heatsink nor control board? This will reduce the shipping cost and make it viable for us small time miners to get bigger (and therefore better for the bitcoin eco-system). We can then source our own heatsinks cheaper either locally or even cheaper from your very own locality!
I would certainly buy a few boards every so often and you'd keep the pennies ticking over on your side too!

PS. I have discovered that the voltage setting on the new S3+ firmware can be tweaked to increase hash speed (sometimes in conjuction with tweaking the timeout). Is there a bounty on this as I wish to collect  ?

why is it difficult to look at a guide for the product to see the reccomended PSU wattage (Generally a 650W+ is recommended for an antminer S3+)? Its pretty common sense on how to wire up a few PCIe cables and understand that a GOLD/PLATINUM ATX supply with a single 12V rail and sufficient wattage is required.

It makes no sense to buy a PSU (lets say a $60 Corsair CS650M) thats located in china, pay to ship it to your country (~$25), pay import costs ($10), and quite possibly not even receive a compatible power cable for your country with it. So now a PSU that costs $60 locally is received days later for $95+       why does that make any sense?

if you dont want to set up a powersupply, buy a complete solution miner like the S4 or the SP31

Edit: created new topic

are you sure you have both sides of the miner powered?

you only need 2 plugs, but they have to be each side. not front and back.

if resetting the power doesn't fix it then I would RMA the unit, at times one of my boards stops working too after 1 - 2 weeks of uptimes and so far thats all I had to do to fix it.

It is a really tough one for ASIC manufacturers.
1. An autoranging PSU 100V-240V rated @ max 550W will only provide the max power at the top end voltage, and though the PSU may be able to power your ASIC rig from the lower end voltage, it will be stretched and most likely die on you gracefully or probably go out with a bang! So they can choose to put at autoranging one rated @ max 750W, but this is an over-specified PSU for the higher voltage countries.
2. Most users want to (and do) OC their rigs, so a lowly specced PSU will most likely be overstretched to the expense of the manufacturer.
3. Better to specify the power needs of a rig and let the customer source a PSU from the local market to power their rig.

Having said that, redistributors tend to stock and offer PSU's matched to the rigs they sell that do not ship with manufacturers' PSU's. At the end of the day, whether you buy a rig with a manufacturer PSU or from the ocal market, you will still pay for the rig. in the case of the latter day bitmain shipping charges, I'd err on the side of sourcing my PSU locally rather than have the manufacturer whack me with a great big shipping bill!

And don't forget ASICMiner's flaming Prismas. Those are nice for keeping your house warm around Christmastime.

They could have an option to sell a power supply as an addon item. However, unless it's a well tested and known brand (if not built in house), you can get fires and potential law suits as we've already seen from bitmaintech.