I have a problem. My "Authorized Distributor" has done the following.
I (stupidly) agreed to overpay on batch 1 S3 because I wanted a batch 1. They usually make money especially batch 1 where you have good clarity on what difficulty might be when they ship. I paid very early on July 1.
I received my confirmation emails. I re-checked my account after end of business later that day. So far everything was in order. Batch 1 S3 etc.
2 weeks about go by and I pop in to check my account to find out when my Batch 1 order will ship to discover it's a magical Batch 2. I have no idea when it was ordered, what point in the queue it was at or anything. At this point I have received 0 contact from distributor. Order was altered 25.5 hours after I placed it. I wish I had known I needed to babysit this order to keep things on track and at a price I could live with.
I notice in my account there is ask us a question. So I ask if they can fix my Batch 1 order to actually be a Batch 1. I really wasn't thinking that someone intentionally changed anything but that there was a clerical error.
24 hours pass still no contact from distributor.
I send a message to the person who has their email on my receipt (I dug it up just to ask again). I was not nice about it. Reply was received in 3 hours. Nothing too helpful just an offer for fair compensation. What is fair for bumping me into a cheaper batch, failing to ask me about changing my order, failing to ask about re-pricing my order? At this point I didn't want a batch 2. I never wanted a batch 2.
I asked within 3 hours for the following, after apologizing, What my total refund would be AND what my "Fair Compensation" would be.
Within 12 hours the disputed order shipped.
No answer Friday, Saturday, Sunday, Monday or Tuesday. Email was sent late Thursday. As of Monday late my order finally finished its warehousing. Tuesday I send another email asking if distributor would please reply to my last email. Last email included in current email.
Wednesday I get a reply. Here is your tracking #. Batch 1 and 2 shipped about the same time. I have to refund the 7.7% for specs and I have to refund 0.02 for the price difference. Let me know wallet address.
I reply I asked for full refund and fair compensation. Order is complete when package is accepted I have not and in 7 days UPS will return your package to you. I point out I still wouldn't have paid shipping on Batch 2 (ordering from bitmain) and told distributor I figured the 0.1115 over the cost of batch 2 directly was fair compensation at this point. I notified distributor that I was interested in either 0.1115 or a full refund and they have until the package goes back at that point I expect a full refund.
No reply in 48 hours. Send email to admin because I get an order complete email. I point out 1.48 is better then 0. Ask what they would prefer.
48 hours more still no replies.
I really would like a way to deal with this that doesn't leave me with a more then Batch 1 priced shipped same as batch 3 held in China for 4-5 days batch 2 then left at UPS because I have an issue with the questionable way this has been handled. Most of this is the price of business
I will contact you today with a fair solution for your problem.
Apologize for the delay
Regards
Juan
OK so funny story..... He didn't contact me at all.
So is later today before close of business East coast? It doesn't seem so.
Oh I know its got to be West coast close of business. Didn't happen by then either.
How about East coast Midnight? Nope.
West Coast midnight? Nope.
24 hours after the post? Nope.
Maybe he intended to say at the one month anniversary of the change. Whoops missed that too...
I don't know what later today was intended to convey but it said to me that I should have received something long before now.
Maybe next week will go better. It can't go worse then picking up the units 10 hours before my distributor resurfaces magically to offer compensation. its only 18 days after first contact with them. 31 days since the change. Maybe making it over 21 days since I notified them will make things better. I doubt it. Had I not picked them up would he have offered a full refund.... the world may never know. I know I won't.
At this point I am sure I have the most expensive s3 pair. I paid 1.5915. I have no missed hash rate refund as Juan keeps implying I can't have it unless I agree to his fair offer. So anyone else not able to collect a manufacturers refund?
Glenn
Sorry for the delay we just processed your request and refund you the amount you ask us, to the wallet provided by you ending at "v7Trg"
I apologize for the delays
Please confirm if you receive it ok.
Regards
Juan