So .You are not one.Yesterday I got broken ( not working BITMAIN 5 S ) Device is not working,dirty ,full of dust ,many scratches around screws from side panels.I hate this .I got contact with support and they apologized but after my questions about 90 days return policy I got only silence .No more friendly e-mails .nothig .I got piss of because looks that some inviduals from BITMAIN stolen from me 1.76 BTC .This is amount what I've paid for them .I do not recommended to buy from them .Company is ok ,but support service is not commuicative at all ..BTW all phones what I got are no longer in service . How they can do this for people?? I can't believe
Which support did you talk to? I have dealt with them and they always have treated me fair. Did you submit a ticker or call?
If you bought from Bitmain talk to their support if in warranty they will take care of you.
I've talk with BITMAIN website support .I've already submit a ticket ,trying to call , numbers no longer in service.But I got 5 or six e-mails and they asking me to send them pictures .I did send them 8 pic .
Now I got another e-mail here you're "May you connect the 2 hash boards one by one and confirm whether each one can work well separately? When connecting the first blade, please disconnect the other one from the control board and then test the other one in the same way. Provide us the screenshot of Miner status as reference. When do the test, be sure that the 4 pin cable is connected to this board to provide power for control board. " How I can provide them screenshot when my BITMAIN even can't turn on ,control panel didn't turn on.Only fan start working at very low speed that is hard to hear the sound.
Also ,how I can test second blade if 4 pin connector is to short to reach second blade to control panel??Should I buy longer???Why they didn't provided longer one??Please answer me.Well.. it's not about 1.78 BTC I've paid them but I can't hold my wife coments .She said that I'm naive and shouldn't deal with foregin companies .If you have wife you probably know wat's that mean .I'm sure that next week all family and mother in love will make joke from me Please help me survive from shame