Topic: Any one heard about www.igot.com - page 4. (Read 20993 times)

I have been trading bitcoins since the days of CryptoXchange, so I've been around the block more than a couple of times and run into my fair amount of scams.
My experience is as follows:

25/8-26/8 Deposited $1, withdrew $1. All checked out well
26/8 Seems legit, so I deposited a sum that CoinJar won't allow.
27/8 Money appeared in account
I noticed you need to be level 2 to withdraw any money, so I uploaded documents using the webcam feature in the verification process.
3/9 I was told this was too blurry.
4/9 I then uploaded them as scans
6/9 Scans too blurry
8/9 sites not letting me upload new documents, eventually can after contacting support again.
8/9 new scans uploaded
10/9 told to upload notarised copies of the documents and also mail documents to iGot as they could not find me in the white pages.
I had already verified with a license, utility bill, bank account, bpay and mobile phone number.
I have also sign up to NAB's uBank account using less than this, verified accounts with CoinJar, Kraken, Bitstamp, so its not a new process or anything here.
10/9 I live fairly remote from town so supplied more bills and confirmed a whitepages listing, told I still needed to notarise documents.
11/9 I made the trek into town, got documents notarised, uploaded and sent the originals express post to iGot's address on their site.
15/9 Hadn't heard anything so I sent a support request and was told my account would be verified in 24-48hrs.
17/9 Received copypasta saying they are verifying documents and will lift restrictions when done.

All the while, my revenue streams are hindered which is negatively affecting my trading business.
Will be lodging a complaint to fair trading and consulting with my solicitor if their are further delays.

Will keep you updated

My first experience with them some weeks ago wasnt good as I had made a cash deposit over the counter at my bank then got a nice surprise when I tried to w/d my BTC with a message saying I could only w/d like 0.01BTC or something for the first 7 days  

Several emails to support later I managed to get to the funds about 24-36 hours later based on the fact I had supplied all necessary ID and made a cash deposit. I found their support quite responsive during this interim period as well. I would probably use them again in view of this and the fact my daily w/d limit is now a lot higher.

I use Igot.com.

They are ridonkulously slow to process transactions and their support is absolute shithouse!


But they do come through in the end.

after this news : http://www.cryptocoinsnews.com/igot-launches-dubais-first-bitcoin-exchange/?utm_source=rss&utm_medium=rss&utm_campaign=igot-launches-dubais-first-bitcoin-exchange

i signup to igot.com , verified my account in 24h lvl 3 , igot is my new best exchanger ever , finally no wire fee when you in UAE .

is fast then other exchanger , withdraw money same day.

thank you igot.com

do they have indian currency deposit withdrawal

I work with goc.io.
Very user-friendly exchange.

No probs

Good luck and I'm sure you'll be as impressed as I have been. 

I'll share any new experiences I have with them as I go.

Cheers

Hey, thanks for sharing your experience. It builds up my confidence and I'm going to try this exchange soon enough.

Hi everyone,

I thought I'd quickly post my experience with igot since there's a bit of a mixed bag here so far.

I decided last week that I want to buy some Bitcoin.  I didn't really know where to begin so I started researching how to go about it Friday morning. 

I found 2 x exchanges that deal with Aussies that looked ok.  Igot & Cointree.

After a bit more investigating including finding this forum - I decided on igot, mainly for the fees as I'm banking on Bitcoin going up which means 1% buy & 1% sell with igot will be less than 2% withdraw fee from cointree (if it goes up).

I don't know what this 4% I read in someones post is about?? 

I registered the free account.  Asked some questions with support and got very quick answers which gave me more confidence so I decided to use BPAY to get my first lot of funds in to my igot wallet.

The process was VERY easy & clear.  You do it all through the web interface and it gives you the biller code/reference etc.

There's 3 Levels of verification:
= Level 0 (requires basic contact information)
= Level 1 (two parts, 1st is more ID proof using Passport/Licence and a utility bill, the 2nd part is linking a bank account)
= Level 2 (making a Bitcoin purchase)

The Buy/Sell/Withdraw rates for each Level are:
= Level 0 10BTC/3BTC/0.001BTC
= Level 1 25BTC/50BTC/0.05BTC
= Level 2 250BTC/150BTC/250BTC

This is a summary of events from Friday morning when I signed up to today (Wednesday) when I made my first Bitcoin purchase:
18/7/14   Initial Signup - Level 0
18/7/14   Made BPAY deposit (informed that it takes 2-3 business days to clear)
18/7/14   Started Level 1 verification, part 1 - uploaded docs for verification
19/7/14   Part 1 of the Level 1 verification was rejected because my utility bill address (POBox) didn't match my licence
19/7/14   Did Part 1 again with different bill (approved 2 hours later)
19/7/14   Was sent email informing me that a deposit of $0.01 was made to my linked account and will have 12 digit code
22/7/14   $0.01 reached my account with 12 digit code.  Plugged that in to the interface.  Now Level 1 verified but my funds still haven't cleared my wallet
23/7/14   BPAY funds have cleared
23/7/14   Made first Bitcoin purchase which automatically triggered my Level 2 verification process (takes 7 days and has a counter "7 days left" next to the Level 2 verification)
30/7/14   TBC - I'll be verified Level 2

I can't believe it was that easy.  Besides the hiccup with my bill having the wrong address on it (which was my fault) everything else was very straight forward and easy and I've deposited funds and purchased with confidence.  Plus the rejection happened about half an hour after I logged off on Friday so they verify/respond very quickly.  Also, note that the verification for Level 1 (second time around) happened on a Saturday!

Now I have to say it...... IGOT Bitcoin

Not only that but I bought in at $668 AUD and I just saw it get up close to $680 )))

Lastly, I asked about about other currencies and they said they're currently looking at implementing Litecoin, Darkcoin & Dogecoin!  Awesome, although they don't have an ETA on it.

My rating:

10/10 - Security (includes 2 factor verification)

10/10 - Service (Julie was excellent and prompt her replies)

9/10  - Speed (although I don't know how it could be any quicker to clear funds, but note that purchase of BTC was instantaneous)

8/10  - Interface (some great tools here from graphs to detailed transaction history to future trades, but still a couple of graphs I would like to see.  Plus the live trades page can lag)

9.5/10 - Overall.  Very satisfied and I highly recommend the service. 

Ultimately, this is why I took the time to write my review as I really don't like seeing people bag criticise a really excellent service such as igot.  I understand that I'm a relatively new client but they've given me no reason to doubt that the service will continue as it's started.  Perhaps I got lucky, but my experience so far has been flawless.

Good luck & happy trading people!

50$ deposit ?

What did they do ? Selling bitcoin for indie ?

Hi All,

I don't understand all this Bitcoin talk, but what I do understand is unauthorised transactions on my bank statements.

I saw a $0.01 deposit from "13th Pty Ltd", followed later that day by a "BPAY Payment to 13th Pty. Ltd." for $50.00.

Since I don't deal with them, and NEVER bpay from that particular account, I have closed the account.

Now today I see a $10.00 "BPAY Payment to 13th Pty. Ltd" from another account .

Can anyone here explain to me what's going on please?

I got to this forum by googling "13th pty ltd", who claim to be the entity that owns igot.com.
I apologise if my post is inappropriate for this forum.

regards,
Mark

Just transferred some $$ into my igot account today at a westpac branch to buy some BTC. Emailed them a copy of the deposit slip and they replied within 10 mins to confirm a question I had. Been a couple hours since the deposit and no credit to my account yet but I know it can take a few hours using other merchants.

Edit: Ok came across my first hurdle. I tried to withdraw my BTC and got a message to say that I was exceeding my daily withdrawal limit lol. Though I saw no mention of this on its site, apparently the daily withdrawal/send limit is 0.001 BTC as a 'Level 0' verified (meaning you have provided no ID), 0.05BTC as a 'Level 1' verified, which you get by verifying your email address, phone number, and linking a bank account (which I thought would be more than sufficient to withdraw all of my bitcoin balance). Only by getting 'Level 2 verified' can you withdraw up to 250BTC/day, which you attain by providing a copy of your drivers licence and a utility bill. This process can take up to 24 hours, assuming the documents you provide are satisfactory, otherwise the wait will be longer.

My old merchant had my BTC to me within 4 hours, with no hurdles to jump. Disappointing.

Hey, i am glad uGOT your money back. Thanks for sharing your experience with us. I was seriously considering this exchange but now I will think twice.

ok.
i went into my bank to put the Bpay reversal through.
couple days ago.
now IGOT the $1000 back.
nothing happened until i put it through.  lying all the way those scum.

so IGOT taken, but fortunately IGOT a second chance!

so, on the plus side, i now know its very good to deal with onshore companies via BPAY or CC, not bank transfer.
keep screenshots....

then if they dance with you, can simply reverse from your bank.

lesson learned

"This inquiry is closed. There is nothing for a supervisor to address.

Again --- Contact your bank and ask them to reverse your BPAY payment, they will guide you through the process.

We will not be serving your account anymore."

cant get onto a supervisor. tried three times. their previous claim of reversing the bpay from their end has evaporated suddenly when I asked 3 times for proof.

now  I cant login to account!


I put $1000 in there and now it has gone with a  promise of a refund, and no proof.



does anyone know what I can do to get this back,  (other than dept of fair trading?)

Im sure since I have the screenshot of BTC balance, and emails they have sent me I can get it back, would like to know fastest method.

would like to cause them as much pain as possible as well.....

I asked them for a date for refund, have been told again, up to  10 days.

I asked them for a screenshot for confirmation, since ten days is a long time to wait in good faith when ive been shown none, and they are a startup company with no good reputation...

 and I  got accused of being angry, and called sir, but still  provided with absolutely no proof that the refund has actually been put through.

I seem to be dealing with a huge ego that's got somehow insulted and is trying to make my life hell.

if you work in customer service, you should be above that.

They have already stated on the first page of this thread:

from my experience,  support tickets can get ignored if they are asking questions theyd rather not answer. questions like "why so expensive" - " why such a long wait for withdrawl".... questions we all have if we are astute business people.

that's what started my headache with them.

I just checked https://www.igot.com/orders. 24h volume is 9874 BTC now. I think they are faking it.