Are Coinabul still operating? - page 2.

shiftybugger

newbie

Activity: 56

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Quote from: edd on February 27, 2013, 07:50:29 AM

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Quote from: edd on February 27, 2013, 07:44:05 AM

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Quote from: purplesquid on February 27, 2013, 07:22:36 AM

I cannot believe the logic Coinabul is using here.

The point of insurance is to ensure that Coinabul does not have any losses in the case where they need to re-send or refund an order. This has nothing to do with your customer except that he specifically asked for and payed extra for insurance. If my insurance company denied my claim for car repair after I already got it fixed, it isn't like I can tell the repair shop, "sorry, claim denied, I refuse to pay".

Coinabul is absolutely responsible, their insurance was inadequate or, at best, misrepresented for their packages and asking the customer to accept full responsibility for this is shocking.

That seems to be what happened. I'm just waiting for this to be moved to the scammers sub-forum.

This isn't a scam, it's just poor customer service. Coinabul is within their rights to deny responsibility for the loss unless someone can show evidence that this is a direct result of Coinabul's actions or covered under their terms and conditions.

If the buyer paid for insured shipping and it was not insured is that not a scam? They admitted they failed to insure it correctly.

I'm sorry, are you claiming that is was not insured or that it was insured incorrectly? I don't see Coinabul admitting either, in any case.

It was insured. I paid a premium for insured shipping.

Coinabul claim they have changed their insurance arrangements so this won't happen again. This strongly suggests they were uninsured or underinsured. That I should eat the result of that is what is question.

edd

donator

Activity: 1414

Merit: 1002

Quote from: ?? on ??

Quote from: edd on February 27, 2013, 07:44:05 AM

Quote from: ?? on ??

Quote from: purplesquid on February 27, 2013, 07:22:36 AM

I cannot believe the logic Coinabul is using here.

The point of insurance is to ensure that Coinabul does not have any losses in the case where they need to re-send or refund an order. This has nothing to do with your customer except that he specifically asked for and payed extra for insurance. If my insurance company denied my claim for car repair after I already got it fixed, it isn't like I can tell the repair shop, "sorry, claim denied, I refuse to pay".

Coinabul is absolutely responsible, their insurance was inadequate or, at best, misrepresented for their packages and asking the customer to accept full responsibility for this is shocking.

That seems to be what happened. I'm just waiting for this to be moved to the scammers sub-forum.

This isn't a scam, it's just poor customer service. Coinabul is within their rights to deny responsibility for the loss unless someone can show evidence that this is a direct result of Coinabul's actions or covered under their terms and conditions.

If the buyer paid for insured shipping and it was not insured is that not a scam? They admitted they failed to insure it correctly.

I'm sorry, are you claiming that is was not insured or that it was insured incorrectly? I don't see Coinabul admitting either, in any case.

edd

donator

Activity: 1414

Merit: 1002

Quote from: ?? on ??

Quote from: purplesquid on February 27, 2013, 07:22:36 AM

I cannot believe the logic Coinabul is using here.

The point of insurance is to ensure that Coinabul does not have any losses in the case where they need to re-send or refund an order. This has nothing to do with your customer except that he specifically asked for and payed extra for insurance. If my insurance company denied my claim for car repair after I already got it fixed, it isn't like I can tell the repair shop, "sorry, claim denied, I refuse to pay".

Coinabul is absolutely responsible, their insurance was inadequate or, at best, misrepresented for their packages and asking the customer to accept full responsibility for this is shocking.

That seems to be what happened. I'm just waiting for this to be moved to the scammers sub-forum.

This isn't a scam, it's just poor customer service. Coinabul is within their rights to deny responsibility for the loss unless someone can show evidence that this is a direct result of Coinabul's actions or covered under their terms and conditions.

purplesquid

member

Activity: 116

Merit: 10

I cannot believe the logic Coinabul is using here.

The point of insurance is to ensure that Coinabul does not have any losses in the case where they need to re-send or refund an order. This has nothing to do with your customer except that he specifically asked for and payed extra for insurance. If my insurance company denied my claim for car repair after I already got it fixed, it isn't like I can tell the repair shop, "sorry, claim denied, I refuse to pay".

Coinabul is absolutely responsible, their insurance was inadequate or, at best, misrepresented for their packages and asking the customer to accept full responsibility for this is shocking.

Coinabul

hero member

Activity: 588

Merit: 500

Coinabul - Gold Unbarred

Quote from: ?? on ??

Quote from: Coinabul on February 27, 2013, 04:30:31 AM

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Quote from: Coinabul on February 26, 2013, 10:28:52 AM

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Quote from: Coinabul on February 24, 2013, 02:56:38 PM

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Quote from: Coinabul on February 24, 2013, 07:00:40 AM

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Quote from: Coinabul on February 23, 2013, 07:14:52 AM

Quote from: shiftybugger on February 22, 2013, 06:03:18 AM

Quote from: deadweasel on February 21, 2013, 06:24:35 PM

Coingenuity has fixed all issues.

Emails: They are being tagged as spam by major providers because of keywords. This is not ideal, but hard to get around. As an IT guy, I know what a pain this can be. Even if you get it fixed, it will take a long time for the filters to update.

Communication: As soon as the staff wakes up, they handle the issues in order. It may take 4-12 hours to get through all support emails. But if you ask them for your invoice, they will send you a professional PDF of your purchase. They also will update you with the shipping date.

How much are they paying you?

I'm an IT guy too. No emails from Coinabul went to spam. I did receive some emails from them so I know they weren't being blocked.

They didn't handle issues with my order.

It's your mail provider blackhole-ing likely spam. Not spambox on the client end.

As for your order, we filed with the insurance company, they said no. We can't do anything more. I'm sorry.

-Jon

Was there anything special about this order or could this happen to anyone of your future customers?

The Insurance company decided to refuse his claim. Nothing we could do on our end to stop them. We've since then purchased different insurance because of their terrible refusal. It shouldn't happen again, but like any insurance company, they can on occasion deny claims.

So you admit and agree that the buyer just got shafted here because the insurance you picked failed you?

How do you know the second insurance company is better? What can you do to assure future potential customers that if you lose their gold they are not out of luck?

We picked a better insurance package. We've shipped thousands of packages. This is the only one that got lost and the insurance company denied. There will always be a bit of risk, but we do everything to minimize it. We don't like it happening either.

Since there is this risk and you are well aware of it you need to tell customers before they buy that they might not get what they buy.

If someone pays for insured shipment and they do not get it, you clearly did not insure it correctly. The buyer is not at fault for trusting you.

The gold industry is filled with fraud.

Not everyone who has health insurance has their claims filled. It's the same in this situation.

Are you saying your customer committed fraud or you did? If there is more to this story please fill us in cuz this looks pretty bad.

I'm saying the industry is filled with it. Mostly on the consumer side. I didn't say anything about this specific case.

I guess this has me worried as it seems a customer did nothing wrong. However you are passing along the insurance fail to this guy who as far as I can see is not at fault. This honestly seems like scammer tag territory (unless I am missing a detail??)

I at this time can no longer use your service and will no longer recommend it.

I do hope this gets resolved.

Scam means we mislead. Scam means a trick. We did neither of those things. There also must be a gain. We gain nothing from this scenario. It sucks, we've apologized for it, but there isn't much we can do.