Topic: Avalon A7 announced - page 92. (Read 147621 times)
You should tell them you want a nano 3 as fair compensation. The 2 is old hat.
shipping to USA
update:
they just provided a fedex tracking number a few hours ago
i need to check if it is legit, but finally some good news after 4 weeks of delays and miscommunication !
update:
they just provided a fedex tracking number a few hours ago
i need to check if it is legit, but finally some good news after 4 weeks of delays and miscommunication !
good I glad that it got going in the correct direction.
please keep us posted.
shipping to USA
update:
they just provided a fedex tracking number a few hours ago
i need to check if it is legit, but finally some good news after 4 weeks of delays and miscommunication !
update:
they just provided a fedex tracking number a few hours ago
i need to check if it is legit, but finally some good news after 4 weeks of delays and miscommunication !
https://blockchain.info/address/1HdNFmyDt8kNzj5St3Hutt9gNbyzQ4wCW6
coin is still there.
Just one question what country are you asking this to be sent to?
coin is still there.
Just one question what country are you asking this to be sent to?
As requested, here is a transcript of my interactions with Canaan -
Order #47170 was placed on February 12, 2017 and is currently Processing.
Order Updates
Sunday 12th of February 2017, 08:19am
Hello, thank you for your order!
Here is our bank wire transfer information.
Please transfer your invoice balance due. Once received, we will ship out your order within 24 hours during the business week. Please select “Sender pays transfer fees” when wiring the funds. If we do not receive the full amount of your invoice then our system may automatically hold your order.
Bank Account Name : CANAAN CREATIVE HONG KONG CO., LIMITED
Bank Account No : 848851358838
Bank Name : HSBC, Hong Kong
Bank Address : No 1 Queen’s Road Central, Hong Kong
SWIFT CODE : HSBCHKHHHKH
Beneficiary Address:
Canaan Creative Hong Kong Co., Limited
3905 Two Exchange Square
8 Connaught Place, Central, Hong Kong
Once your payment is received and we have a tracking number, we will update your order. Thank you for your business! Let us know when you wired the money and you can even attach confirmation here as a pdf.
If you want to pay here privately in BTC, let us know, ok? We have updated our policy and BTC payment is free. We will provide you a payment address and daily converted USD to BTC price for your order. Then you pay, and after we confirm receipt, we will ship you your product.
Which payment option will you use?
Jon
Order Details
Product Total
AvalonMiner Controller × 1 $60.00
AvalonMiner 741 × 2 $1,636.00
Subtotal: $1,696.00
Shipping: $197.56 via FedEx
Payment Method: Manual Payment
Total: $1,893.56
Customer Details
Support Ticket #47191
RE: ORDER # Re: Note added to your Canaan order from February12, 2017
hello, I would like to pay for this order via bitcoin.
please note it will take me a few days for me to exchange USD to BTC
thank you
mm
Jon
3 weeks ago
Hi, please pay 1.9 BTC to 1HdNFmyDt8kNzj5St3Hutt9gNbyzQ4wCW6
Once you have paid, please let us know the TX confirmation. Once we have a confirmed transaction, we will move the order to processing.
THANKS!
Jon
2 weeks ago
Coinbase
You just sent1.9000 BTC
You just sent 1.9000 BTC (worth $2,153.16 USD) to 1HdNFmyDt8kNzj5St3Hutt9gNbyzQ4wCW6 using Coinbase.
2 weeks ago
i sent 1.9 btc yesterday
please confirm that you have received payment asap, thank you
2 weeks ago
what is the status of my order?
the transaction is confirmed on the blockchain with over 190 confirmations
mm
Jon
2 weeks ago
Hi , thanks for your patience. Your money is recevied and we have moved your order to processing. Thanks and watch for updates with your fedex tracking number.
Thanks
Jon
6 days ago
what is the status, when will this order ship?
5 days ago
i need to request a refund, please refund 1.9 btc
mm
Jon
5 days ago
did you not get your order? Let us look into this and find a way to compensate you for the time lost. We will send you an AvalonMiner Nano 2.
Will you accept this?
We want to make you happy! We have been overloaded with orders in the last 2 weeks. And we are doing our best to keep up and hire people to help.
We can do better.
Jon
5 days ago
I HAVEN’t received Anything!!
I would like my original order #47170 to be fulfilled as soon as possible.
the problem is it has been over a week since I made payment and have received very little communicstion from you regarding my order status. and the original order still appears stuck in hold
Can you provide an estimate for when you will ship the order?
if you are unable to fulfill the order immediately I must ask for an immediate refund in order to redeploy this investment elsewhere
I cannot afford to lose this opportunity.
if you are unable to fulfill the order or provide a refund I will have to spread the word about this and let others know about this problem
You need to communicate much better with your customers about the status of their orders.
mm
Jon
4 days ago
I will do my best to get this order out asap once everyone back in the office. We will send you an AvalonMiner Nano 2 for free as well.
I confirmed your payment as well.
Ok, we will work hard to do better! I will communicate with you more about the process.
Thanks for your patience.
Jon
https://image.ibb.co/cfA2BF/foo3.jpg
https://image.ibb.co/ea8B5a/foo2.jpg
https://image.ibb.co/is5r5a/foo.jpg
Quote
Order #47170 was placed on February 12, 2017 and is currently Processing.
Order Updates
Sunday 12th of February 2017, 08:19am
Hello, thank you for your order!
Here is our bank wire transfer information.
Please transfer your invoice balance due. Once received, we will ship out your order within 24 hours during the business week. Please select “Sender pays transfer fees” when wiring the funds. If we do not receive the full amount of your invoice then our system may automatically hold your order.
Bank Account Name : CANAAN CREATIVE HONG KONG CO., LIMITED
Bank Account No : 848851358838
Bank Name : HSBC, Hong Kong
Bank Address : No 1 Queen’s Road Central, Hong Kong
SWIFT CODE : HSBCHKHHHKH
Beneficiary Address:
Canaan Creative Hong Kong Co., Limited
3905 Two Exchange Square
8 Connaught Place, Central, Hong Kong
Once your payment is received and we have a tracking number, we will update your order. Thank you for your business! Let us know when you wired the money and you can even attach confirmation here as a pdf.
If you want to pay here privately in BTC, let us know, ok? We have updated our policy and BTC payment is free. We will provide you a payment address and daily converted USD to BTC price for your order. Then you pay, and after we confirm receipt, we will ship you your product.
Which payment option will you use?
Jon
Order Details
Product Total
AvalonMiner Controller × 1 $60.00
AvalonMiner 741 × 2 $1,636.00
Subtotal: $1,696.00
Shipping: $197.56 via FedEx
Payment Method: Manual Payment
Total: $1,893.56
Customer Details
Support Ticket #47191
RE: ORDER # Re: Note added to your Canaan order from February12, 2017
hello, I would like to pay for this order via bitcoin.
please note it will take me a few days for me to exchange USD to BTC
thank you
mm
Jon
3 weeks ago
Hi, please pay 1.9 BTC to 1HdNFmyDt8kNzj5St3Hutt9gNbyzQ4wCW6
Once you have paid, please let us know the TX confirmation. Once we have a confirmed transaction, we will move the order to processing.
THANKS!
Jon
2 weeks ago
Coinbase
You just sent1.9000 BTC
You just sent 1.9000 BTC (worth $2,153.16 USD) to 1HdNFmyDt8kNzj5St3Hutt9gNbyzQ4wCW6 using Coinbase.
2 weeks ago
i sent 1.9 btc yesterday
please confirm that you have received payment asap, thank you
2 weeks ago
what is the status of my order?
the transaction is confirmed on the blockchain with over 190 confirmations
mm
Jon
2 weeks ago
Hi , thanks for your patience. Your money is recevied and we have moved your order to processing. Thanks and watch for updates with your fedex tracking number.
Thanks
Jon
6 days ago
what is the status, when will this order ship?
5 days ago
i need to request a refund, please refund 1.9 btc
mm
Jon
5 days ago
did you not get your order? Let us look into this and find a way to compensate you for the time lost. We will send you an AvalonMiner Nano 2.
Will you accept this?
We want to make you happy! We have been overloaded with orders in the last 2 weeks. And we are doing our best to keep up and hire people to help.
We can do better.
Jon
5 days ago
I HAVEN’t received Anything!!
I would like my original order #47170 to be fulfilled as soon as possible.
the problem is it has been over a week since I made payment and have received very little communicstion from you regarding my order status. and the original order still appears stuck in hold
Can you provide an estimate for when you will ship the order?
if you are unable to fulfill the order immediately I must ask for an immediate refund in order to redeploy this investment elsewhere
I cannot afford to lose this opportunity.
if you are unable to fulfill the order or provide a refund I will have to spread the word about this and let others know about this problem
You need to communicate much better with your customers about the status of their orders.
mm
Jon
4 days ago
I will do my best to get this order out asap once everyone back in the office. We will send you an AvalonMiner Nano 2 for free as well.
I confirmed your payment as well.
Ok, we will work hard to do better! I will communicate with you more about the process.
Thanks for your patience.
Jon
https://image.ibb.co/cfA2BF/foo3.jpg
https://image.ibb.co/ea8B5a/foo2.jpg
https://image.ibb.co/is5r5a/foo.jpg
I paid weeks ago. canaan already acknowledged receipt of my payment weeks ago. The validity of My payment is not in dispute.
The problem is that my order has been sitting in "hold" and "processing" status for weeks now. Scam? Lazy? Perhaps they are just Too busy with bigger customer orders? No idea why. I can only speculate.
I repeatedly opened up support tickets with Canaan asking for an estimate of the ship date. No firm reply, just vague explanation that they are swamped with business. I asked for a refund, they ignored my request
So basically I am out 1.9 btc (maybe it is chump change for some folks but it represents a substantial investment for me). With nothing to show for it
I could post screenshots of a All my interactions via email and twitter and website ticketing system if that would convince you I am telling the truth. I am sure eventually it will come to this. Me having to document everything and publish the truth so that others can avoid getting scammed the way I am being scammed
My point is that Canaan's claim online on their website of "Avalon 741, in stock now and ready to ship - air shipping via FedEx TODAY" is a total falsehood and a lie.
The problem is that my order has been sitting in "hold" and "processing" status for weeks now. Scam? Lazy? Perhaps they are just Too busy with bigger customer orders? No idea why. I can only speculate.
I repeatedly opened up support tickets with Canaan asking for an estimate of the ship date. No firm reply, just vague explanation that they are swamped with business. I asked for a refund, they ignored my request
So basically I am out 1.9 btc (maybe it is chump change for some folks but it represents a substantial investment for me). With nothing to show for it
I could post screenshots of a All my interactions via email and twitter and website ticketing system if that would convince you I am telling the truth. I am sure eventually it will come to this. Me having to document everything and publish the truth so that others can avoid getting scammed the way I am being scammed
My point is that Canaan's claim online on their website of "Avalon 741, in stock now and ready to ship - air shipping via FedEx TODAY" is a total falsehood and a lie.
Or you are lying.
I offer to mediate this with them. First send me a pm with proof of purchase I will contact them to see why they don't ship to you if you are telling the truth.
I ordered two 741's and a controller and was amazed to receive the order 7 days after sending the wire. It took a couple days after placing the order, but after I sent verification of the wire things went pretty fast. They arrived last Friday.
If they have record of payment and they acknowledge that, then no idea what's up. Shipping location/instruction issues? Your country's Customs or other import issues?
They have stock and folks are getting miners as-advertised. Check CKpool the miners are tested there and currently >2PH of miners being burned in. Fact is yours is the first complaint like this here so again, no idea whats up or what to tell ya.
They have stock and folks are getting miners as-advertised. Check CKpool the miners are tested there and currently >2PH of miners being burned in. Fact is yours is the first complaint like this here so again, no idea whats up or what to tell ya.
I paid weeks ago. canaan already acknowledged receipt of my payment weeks ago. The validity of My payment is not in dispute.
The problem is that my order has been sitting in "hold" and "processing" status for weeks now. Scam? Lazy? Perhaps they are just Too busy with bigger customer orders? No idea why. I can only speculate.
I repeatedly opened up support tickets with Canaan asking for an estimate of the ship date. No firm reply, just vague explanation that they are swamped with business. I asked for a refund, they ignored my request
So basically I am out 1.9 btc (maybe it is chump change for some folks but it represents a substantial investment for me). With nothing to show for it
I could post screenshots of a All my interactions via email and twitter and website ticketing system if that would convince you I am telling the truth. I am sure eventually it will come to this. Me having to document everything and publish the truth so that others can avoid getting scammed the way I am being scammed
My point is that Canaan's claim online on their website of "Avalon 741, in stock now and ready to ship - air shipping via FedEx TODAY" is a total falsehood and a lie.
The problem is that my order has been sitting in "hold" and "processing" status for weeks now. Scam? Lazy? Perhaps they are just Too busy with bigger customer orders? No idea why. I can only speculate.
I repeatedly opened up support tickets with Canaan asking for an estimate of the ship date. No firm reply, just vague explanation that they are swamped with business. I asked for a refund, they ignored my request
So basically I am out 1.9 btc (maybe it is chump change for some folks but it represents a substantial investment for me). With nothing to show for it
I could post screenshots of a All my interactions via email and twitter and website ticketing system if that would convince you I am telling the truth. I am sure eventually it will come to this. Me having to document everything and publish the truth so that others can avoid getting scammed the way I am being scammed
My point is that Canaan's claim online on their website of "Avalon 741, in stock now and ready to ship - air shipping via FedEx TODAY" is a total falsehood and a lie.
.....
Canaan has lots of Avalons shipping and ready for shipping. I got my most recent 2x 741's last Friday 9 days after ordering it.
Seems par for the course with them that A) The initial Invoice was messed up. Again. That make 2 out of 3 orders. Same as before, The total sale + shipping amount was correct but product description.. That was corrected promptly. B) It takes a couple days for the email/ticket game of tag regarding payment by BTC vs using their default wire xfr process to finally get the BTC amount and address to sent to. After that all went fine.
re: the OP's issue
1- I assume you have a support ticket open with them? Always use that route as emails and the Ticket system do not seem to sync well. Stick to replying in the Ticket.
2- Always refer to and include the txn code for what you sent. It is your only way to prove what was sent from where and to what address. That *should* give an iron-clad case...
Canaan has lots of Avalons shipping and ready for shipping. I got my most recent 2x 741's last Friday 9 days after ordering it.
Seems par for the course with them that A) The initial Invoice was messed up. Again. That make 2 out of 3 orders. Same as before, The total sale + shipping amount was correct but product description.. That was corrected promptly. B) It takes a couple days for the email/ticket game of tag regarding payment by BTC vs using their default wire xfr process to finally get the BTC amount and address to sent to. After that all went fine.
re: the OP's issue
1- I assume you have a support ticket open with them? Always use that route as emails and the Ticket system do not seem to sync well. Stick to replying in the Ticket.
2- Always refer to and include the txn code for what you sent. It is your only way to prove what was sent from where and to what address. That *should* give an iron-clad case...
guys, just wanted to update you on the status of my avalon 741 order
just be aware that they are having major problems with customer order fulfillment. this is an order direct from the mfgr in Hong Kong China
i placed my order for 2x 741s and 1 usb controller on Feb. 12 - nearly one month ago. requested and paid for using BTC rather than wire.
since then I have been getting the roundabout from customer service regarding when if ever my order is gonna ship. they are sitting on my investment and it is just dead money esp. when i could be mining already with a different miner like bitmain s9. really frustrating given the recent price spike the money i should be earning right now as return on investment.
so i am feeling very frustrated at this point and really skeptical about the whole asic miner industry. i asked for a refund but also they refused. so i am stuck up a creek without a paddle waiting for them to fulfill my order but i cannot use the money to purchase a different miner in the meantime
i tried bugging them on twitter also (@canaanio) to no avail
just beware guys, there are alot of unscrupulous merchants out there. buyer beware! i should have stuck with buying a used 721 off ebay or similar from a domestic seller!!!!
just be aware that they are having major problems with customer order fulfillment. this is an order direct from the mfgr in Hong Kong China
i placed my order for 2x 741s and 1 usb controller on Feb. 12 - nearly one month ago. requested and paid for using BTC rather than wire.
since then I have been getting the roundabout from customer service regarding when if ever my order is gonna ship. they are sitting on my investment and it is just dead money esp. when i could be mining already with a different miner like bitmain s9. really frustrating given the recent price spike the money i should be earning right now as return on investment.
so i am feeling very frustrated at this point and really skeptical about the whole asic miner industry. i asked for a refund but also they refused. so i am stuck up a creek without a paddle waiting for them to fulfill my order but i cannot use the money to purchase a different miner in the meantime
i tried bugging them on twitter also (@canaanio) to no avail
just beware guys, there are alot of unscrupulous merchants out there. buyer beware! i should have stuck with buying a used 721 off ebay or similar from a domestic seller!!!!
Yup. Maybe will introduce some higher powered model also. Or give nic discount on 741, although with latest S9 prices, seems unlikely.
Looks like Canaan may have dropped the 721's - they are no longer shown on their website. It now only shows the 741 and their controller.
Nice. Will look into buy Avalon later on.
Canaan finally got off their duffs a couple hours ago and sent me the BTC amount/address for 2x of the 741's that I placed an order for 3 days ago (they were out of 721's). That said, once they get this far they seem to move fast so I'll hopefully have the pair by the end of the week and will post how they do.
So far aside from this issue with what Awesome Miner reports
my 3x 721's run flawlessly. Per the Avalon GUI the trio run a perfectly smooth 19-20THs and CKpool reports a steady 18.5-19.xx THs.
I'm waiting to hear from Patrike as to what those 40+THs spike are all about.
So far aside from this issue with what Awesome Miner reports
my 3x 721's run flawlessly. Per the Avalon GUI the trio run a perfectly smooth 19-20THs and CKpool reports a steady 18.5-19.xx THs.
I'm waiting to hear from Patrike as to what those 40+THs spike are all about.
My three just work .
The 721 is good.
Have yet to do the 741
Anyone have 741? Looks like 721 got sold out with discount price.
yep, I have two 741 working since two weeks. If you have cold room you will receive more ths than official on site 7.3
Smart frequency systems show me now that chips working on 760 na I receiving about 16-17 ths from 2pcs with two bitmain power supplies 1600W.
I had only problem with firmware from 29.12.2016 so I came back to firmware from november. The problem was with much higher fan speed than on firmware from november.
There is also solution to cheat smar freq mechanism and add manualy freq, so in you could little lower freq, lower fans speed and of course little lower ths but definitely will be more silent.
Anyone have 741? Looks like 721 got sold out with discount price.
How are Avalons holding up guys?
721's are steady as a rock....
I just bought one used AvalonMiner 721. 
I have higher hopes for it than with Bitmain gear.
I have higher hopes for it than with Bitmain gear.
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