Code:
Credit: 782.10 BTC
Net amount: +782.10 BTC
Transaction ID: 93d1ee65b2d9454c2c948d3fb4516a1a7bf59cc6f576a6e151d21c29a74be77d
Received Refund.
Thank-you BitSynCom.
I wish you the best in your future endeavours.
Closed the support tickets.
Topic: Avalon Chip Order 24th June. Refund Requested on August 4th, 2013 no response. (Read 3359 times)
September 06, 2013, 03:16:06 AM
Received Refund.
Thank-you BitSynCom.
I wish you the best in your future endeavours.
Closed the support tickets.
September 04, 2013, 02:16:06 PM
I actually rage a hell of a lot, and I'm vicious if you legally cross me without good reason. But, in this case I just don't see any other scenario other than 'shit happened', we all lose. Unless someone can conclusively prove that chips were used to hash/purposely delayed, it just doesn't make anything he did criminal.
Why would he purposely want to delay chips to devalue them, have way more refunds and unhappy customers? It simply wouldn't make sense.
Why would he purposely want to delay chips to devalue them, have way more refunds and unhappy customers? It simply wouldn't make sense.
No, of course there is no proof for anything. And we wont get it most probably. Im not ok with the things that could have work. Support for example. Most of the trouble was because of missing communication. Then no explaination why the chips are so late till now. I dont see a reason why Yifu doesnt give one. I mean repointing some of the anger to the real culprit would be naturally. Instead he only speaks about 20 batches in customs, which explains nothing. He didnt do support so buyers personally wanted to check and he was scared so hard that he had to stop work and hire bodyguards. To protect of its own customers. And all only because he stopped communicating.
And the point im still at... no communication about why the chips are so late. I mean he ordered thos same chips multiple times before. There is no hardness in it. The chips are ordered, paid, received and shipped. Thats it. What went wrong in this repetitive task? He most probably knew exactly when the chips would arrive after ordering because he ordered this way. But then it took a multiple time of that? Explaination?
And be honest... you speak about "i lost 30k because i got my miners late but dont worry... this happens". You await that isnt taken as blackest irony? Im not sure what happened with the miners but you dont know too. It was a repetitive task again, it was done 2 times before already. I would await to know at least now what went wrong... THEN you could say maybe that he didnt do anything wrong.
September 02, 2013, 12:45:23 AM
Code:
Week 1: 24th June ORDERED
Week 2: 1st July
Week 3: 8th July
Week 4: 15th July
Week 5: 22nd July
Week 6: 29th July
Week 7: 5th August
Week 8: 12th August
Week 9: 19th August DUE
Week 10: 26th August - DUE
Week 11: 2nd September 1 week OVERDUE
Week 12: 9th September 2 weeks OVERDUE
Yifu, you are 1 week overdue and no response to our many queries via support tickets since July 28th, 2013.
Are refunds available now to those who ordered on 24th of June, 2013?
Will there be any tracking information?
Are chips being shipped or not?
We are requesting a refund, as per our August 4th support ticket request, which ironically has been ignored for going on 4 weeks now.
September 02, 2013, 12:27:11 AM
Yifu,
I'm one of the people who happen to ordered my Avalon chips on 24th of June.
It is an anonymous decision by our group to request a full refund from BitSyncom. I hope this thread haven't damaged your Refund Policy, and please kindly take a consideration to giving a full refund of our 24th June order. I even saw you made an effort to manual'd a refund to your customer.
i for one, understand the complexity of running a business; eg. overdue deadline, suppliers cutback, logistics delays, customs implications, unexpected public holiday in certain country/region, etc.
Its unfortunate it comes to this, but we appreciate your call to giving us a full refund option and i cant wait for your in-stock-policy gen2+ ASIC chips announcement.
thank you for your cooperation, wish you all the best of your endeavor.
ttt
I'm one of the people who happen to ordered my Avalon chips on 24th of June.
It is an anonymous decision by our group to request a full refund from BitSyncom. I hope this thread haven't damaged your Refund Policy, and please kindly take a consideration to giving a full refund of our 24th June order. I even saw you made an effort to manual'd a refund to your customer.
i for one, understand the complexity of running a business; eg. overdue deadline, suppliers cutback, logistics delays, customs implications, unexpected public holiday in certain country/region, etc.
Its unfortunate it comes to this, but we appreciate your call to giving us a full refund option and i cant wait for your in-stock-policy gen2+ ASIC chips announcement.
thank you for your cooperation, wish you all the best of your endeavor.
ttt
August 31, 2013, 10:40:23 PM
https://nvsos.gov/sosentitysearch/CorpDetails.aspx?lx8nvq=ozwghIfOnmFj64qH4nYDaA%253d%253d
Code:
BITSYNCOM LLC
Business Entity Information
Status: Active File Date: 9/24/2012
Type: Domestic Limited-Liability Company Entity Number: E0498002012-8
Qualifying State: NV List of Officers Due: 9/30/2013
Managed By: Managing Members Expiration Date:
NV Business ID: NV20121582922 Business License Exp: 9/30/2013
Registered Agent Information
Name: BUSINESS FILINGS INCORPORATED Address 1: 311 S DIVISION ST
Address 2: City: CARSON CITY
State: NV Zip Code: 89703
Phone: Fax:
Mailing Address 1: Mailing Address 2:
Mailing City: Mailing State: NV
Mailing Zip Code:
Agent Type: Commercial Registered Agent - Other
Jurisdiction: DELAWARE Status: Active
Officers Include Inactive Officers
Managing Member - YIFU GUO
Address 1: 2282 E15 Address 2:
City: BROOKLYN State: NY
Zip Code: 11229 Country:
Status: Active Email:
Actions\Amendments
Action Type: Articles of Organization
Document Number: 20120651974-37 # of Pages: 1
File Date: 9/24/2012 Effective Date:
(No notes for this action)
Action Type: Initial List
Document Number: 20120738967-85 # of Pages: 1
File Date: 10/30/2012 Effective Date:
(No notes for this action)
August 31, 2013, 10:22:45 PM
Watch as support tickets continue to be unresponded to, phone calls not being picked up, emails not being replied. Blah blah.
It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?
It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.
It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?
It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.
Yes and that is negligence and the reason why we requested a refund on August 4th, 2013 and why we will be pursuing legal recourse.
How hard is it to email the customer personally and let them know what is up especially when they need to know if these chips are on time or late given that the majority of chips were late there is no reasonable expectation our chips will be shipped on time. We were more than happy to wait but given you NEVER replied and still haven't BitSyncon we would direct you to the FTC rules on cancellation of an order.
Quote
What Does the Rule Cover?
It applies to most goods a customer orders from the seller by mail, telephone, fax, or on the Internet.
It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.
When You Must Cancel an Order
You must cancel an order and provide a prompt refund when:
•the customer exercises any option to cancel before you ship the merchandise;
•a statement that, if the customer agrees to the indefinite delay, the customer may cancel the order any time until you ship.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
It applies to most goods a customer orders from the seller by mail, telephone, fax, or on the Internet.
It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.
When You Must Cancel an Order
You must cancel an order and provide a prompt refund when:
•the customer exercises any option to cancel before you ship the merchandise;
•a statement that, if the customer agrees to the indefinite delay, the customer may cancel the order any time until you ship.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
We still have not RECEIVED any official confirmation that you have the product in hand and further we submit you are unable to fulfil your obligations given your backlog of orders. Respond to our support ticket officially not through the forums. We want to resolve this issue and have tried every means at our disposal to get you to communicate with us via your support ticket site as well as LinkedIn. We want a dialogue so we can find a resolution not more excuses and off handed remarks here in these forums. You need to respond directly to our questions and support tickets not here.
August 31, 2013, 10:20:23 PM
Watch as support tickets continue to be unresponded to, phone calls not being picked up, emails not being replied. Blah blah.
It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?
It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.
It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?
It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.
August 31, 2013, 10:13:19 PM
what? with lead time of 8-10 weeks agreed upon ordering, some orders made after june are not even suppose to ship yet, why would we offer refund for them.
it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.
it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.
Yifu... Start at June 1st and count ten weeks.
I'm aware, I was commenting on him in particular, his order is made on june 24th, I'm not even behind yet.
also there's a typo, the form says 15th, which is exactly 2 and half months ago from today.
You were late with the developer chips.
You did not reply to our support ticket of AUGUST 4th requesting a refund.
You did not reply to our message in LinkedIn on July 28th asking for information on our chip shipment.
At this point we have no evidence you have chips that can be shipped. We want a response to our support ticket not a post 2nd hand and indirect. RESPOND.
Your failure to respond for over a month put us in the position to CANCEL production given that there was no response from you. Obviously your failure to respond has caused to make decisions to best protect our interests and it goes without saying your DELAY in answering us directly is what we will be taking up with the lawyers and AG of NV and NY as well as the FBI.
August 31, 2013, 10:11:18 PM
what? with lead time of 8-10 weeks agreed upon ordering, some orders made after june are not even suppose to ship yet, why would we offer refund for them.
it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.
it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.
Where are the chips?
Where is the tracking number?
Why haven't you responded to emails, phone calls, LinkedIN messages, Support tickets?
Given you have not responded directly to our queries we have to start legal action. We have no reasonable belief you have the chips, nor do you have capacity to ship them given the BACKLOG that exists.
Reply to our support ticket and messages it has been over a month with NO REPLY.
August 31, 2013, 10:08:08 PM
Where are the chips?
3 weeks late on the shipping the developer chips?
No reply to emails, support tickets and phone calls to customers with nearly $80000 USD invested since we started reaching out for answers on July 28th.
Sorry but that is just wrong.
Cut off on the 22nd... nice... (sarcasm implied) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!
Where are the chips? Do you have them in hand? Tracking numbers? We have been asking for weeks for clarification.
We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 4th via support ticket. Still no reply?
Interesting.
3 weeks late on the shipping the developer chips?
No reply to emails, support tickets and phone calls to customers with nearly $80000 USD invested since we started reaching out for answers on July 28th.
Sorry but that is just wrong.
Cut off on the 22nd... nice... (sarcasm implied) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!
Where are the chips? Do you have them in hand? Tracking numbers? We have been asking for weeks for clarification.
We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 4th via support ticket. Still no reply?
Interesting.
August 31, 2013, 10:07:16 PM
Where are the chips?
3 weeks late on the shipping the developer chips?
No replay to emails, support tickets and phone calls to customers with nearly $80000 USD invested.
Sorry but that is just wrong.
Cut off on the 22nd... nice... sarcasm) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!
Where are the chips? Do you have them in hand?
We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 5th via support ticket. Still no reply?
Interesting.
Please please please sue them, I'd love to see it. You won't though, because you're messaging us rather than your lawyer. 3 weeks late on the shipping the developer chips?
No replay to emails, support tickets and phone calls to customers with nearly $80000 USD invested.
Sorry but that is just wrong.
Cut off on the 22nd... nice... sarcasm) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!
Where are the chips? Do you have them in hand?
We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 5th via support ticket. Still no reply?
Interesting.
August 31, 2013, 10:01:26 PM
Yifu just keep doing what you're doing, all these complaints are just wasting their own time. You're fulfilling your legal duties and fulfilling orders to the best of your ability unless proven otherwise. Apart from the B3 refunds which was a 'it happens' script error. I personally lost 5 figures on B3, but hey what can you do.
And i was so sure that was sarcasm after reading your last sentence. But im not so sure now anymore after reading your last posts in the forum.
yea, dogie is using some bad drugs ...
Ignored.
------------
Feel free to email / pm if you are also interested in pushing this legal action. I don't think several hundred thousands of dollars is small change and would look good on an AG's resume. Time has run out for Avalon.
August 31, 2013, 09:59:51 PM
Yifu just keep doing what you're doing, all these complaints are just wasting their own time. You're fulfilling your legal duties and fulfilling orders to the best of your ability unless proven otherwise. Apart from the B3 refunds which was a 'it happens' script error. I personally lost 5 figures on B3, but hey what can you do.
And i was so sure that was sarcasm after reading your last sentence. But im not so sure now anymore after reading your last posts in the forum.
yea, dogie is using some bad drugs ...
Ignored.
------------
Feel free to email / pm if you are also interested in pushing this legal action. I don't think several hundred thousands of dollars is small change and would look good on an AG's resume. Time has run out for Avalon.
August 31, 2013, 09:09:25 PM
The point is moot... Yifu will be offering the refund link to customers as their order become 10 weeks overdue.
https://bitcointalksearch.org/topic/m.3053184
GG https://bitcointalksearch.org/topic/m.3053184
Anyhow, If people think I'm trying to screw the people who ordered from 15th to the 22th of June that is just silly, and false in their assumption. Here's the new deal,
The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.
While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).
Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.
The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.
While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).
Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.
August 31, 2013, 08:55:00 PM
The point is moot... Yifu will be offering the refund link to customers as their order become 10 weeks overdue.
https://bitcointalksearch.org/topic/m.3053184
https://bitcointalksearch.org/topic/m.3053184
Anyhow, If people think I'm trying to screw the people who ordered from 15th to the 22th of June that is just silly, and false in their assumption. Here's the new deal,
The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.
While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).
Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.
The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.
While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).
Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.
August 31, 2013, 08:47:21 PM
Yes, yes he is? The only orders he has not YET offered a refund on are those less than 2 weeks 'overdue'. Why would he offer refunds on non-refund orders which are still within timescale?
Newsflash: Something 'overdue' 2 weeks is not 'overdue'.
August 31, 2013, 08:36:22 PM
And the clauses dealing with if a delay occurs? None? Ah yes. You should be happy with the offered 100% refunds.
Except he is not giving everyone a refund. There also damages incurred due to the breach of contract.
Just think of the DIY guys making the boards, fans, case, parts etc.
It's like ordering 10 big macs on the 10th, mcdonalds makes it on the 10 but doesn't deliver it until the 20th. Sorry bro. The food is off/rotten and there's a pile of dead bodies here due to starvation.
That's called damage. You can actually sue for that. Just because mcdonalds agrees to return the money for the 10 big macs doesn't mean it's alright.
Sue him then, stop crying on internet forums and sue him. Ah yes, you're not because you know it wouldn't hold up in court. If Amazon says estimated delivery date of a book is 8-10 weeks, and then they deliver in 12, they aren't liable if you built a library surrounding that book.
Quote
Except he is not giving everyone a refund.
Yes, yes he is? The only orders he has not YET offered a refund on are those less than 2 weeks 'overdue'. Why would he offer refunds on non-refund orders which are still within timescale?
August 31, 2013, 08:11:20 PM
xD What is up with this hate. Disagree with people = kill the dog [inb4 cow references]. We were given the choice to 100% refund b3 or not, some of us chose not and lost out of it. Why is that his fault?
No I do not, have not, and will never have a B1. I didn't even have original B2/B3 orders.
No I am not Yifu, no I am not chinese, no I am not doing drugs - my opinion simply differs.
tldr: We were given a free, open market. We made decisions knowing the risks, some of us (including ME) lost from those decisions. Maybe its the norm to blame/sue in US culture (I know must of you aren't US anyway), but there doesn't always have to be a scapegoat. Sometimes our investments don't always work out.
No I do not, have not, and will never have a B1. I didn't even have original B2/B3 orders.
No I am not Yifu, no I am not chinese, no I am not doing drugs - my opinion simply differs.
tldr: We were given a free, open market. We made decisions knowing the risks, some of us (including ME) lost from those decisions. Maybe its the norm to blame/sue in US culture (I know must of you aren't US anyway), but there doesn't always have to be a scapegoat. Sometimes our investments don't always work out.
You really must live a peaceful live. Though i hope your behaviour means not you are used by others that exploit this. Its a bit strange to me that you dont see the errors that were done. I know many others blame everything on others but you seems to be on the opposite of the scale. No one is guilty its fate... or so.
I actually rage a hell of a lot, and I'm vicious if you legally cross me without good reason. But, in this case I just don't see any other scenario other than 'shit happened', we all lose. Unless someone can conclusively prove that chips were used to hash/purposely delayed, it just doesn't make anything he did criminal.
Why would he purposely want to delay chips to devalue them, have way more refunds and unhappy customers? It simply wouldn't make sense.
Per your explanation I'd like shit to happen on your plate - irrelevant of circumstance or issue because clearly shit needs to happen on your plate, not on someone else's, for you to 'rage a hell a lot'. I'm curious whether said shit is to be served 'on purpose' or 'be incidental'? 'Without good reason' ... do you really take people as fools with regards to such empty and subjective words?
This is not about whether he did something criminal intentionally or not. Shit happens - everyone understands that. This is more about making a promise, failing to deliver on said promise, and keeping the community in the dark with respect to said promise and, as far as everyone is concerned, deceiving the community by a lack of communication. Furthermore, this is about him making decisions that treat his customers unprofessionally.
As far as I'm concerned I won't be doing any business with Avalon utilizing bitcoin. Absolutely not. You'd need to torture me indefinitely to make such a decision again.
P.S. If there's an ignore list and I bother figuring out the time how to use it then you've been put on said list. You're a hypocrite.
The contract?
http://en.wikipedia.org/wiki/Verbal_contract
And there's other places where he admits to such as well. Don't forget the no bullshit terms.
http://en.wikipedia.org/wiki/Verbal_contract
with lead time of 8-10 weeks agreed upon ordering
And there's other places where he admits to such as well. Don't forget the no bullshit terms.
And the clauses dealing with if a delay occurs? None? Ah yes. You should be happy with the offered 100% refunds.
Are you really that obtuse?
August 31, 2013, 08:11:03 PM
And the clauses dealing with if a delay occurs? None? Ah yes. You should be happy with the offered 100% refunds.
Except he is not giving everyone a refund. There also damages incurred due to the breach of contract.
Just think of the DIY guys making the boards, fans, case, parts etc.
It's like ordering 10 big macs on the 10th, mcdonalds makes it on the 10 but doesn't deliver it until the 20th. Sorry bro. The food is off/rotten and there's a pile of dead bodies here due to starvation.
That's called damage. You can actually sue for that. Just because mcdonalds agrees to return the money for the 10 big macs doesn't mean it's alright.
August 31, 2013, 08:07:50 PM
The contract?
http://en.wikipedia.org/wiki/Verbal_contract
And there's other places where he admits to such as well. Don't forget the no bullshit terms.
http://en.wikipedia.org/wiki/Verbal_contract
with lead time of 8-10 weeks agreed upon ordering
And there's other places where he admits to such as well. Don't forget the no bullshit terms.
And the clauses dealing with if a delay occurs? None? Ah yes. You should be happy with the offered 100% refunds.
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