BC GAME ACCOUNT IS LOCKED | Bitcointalksearch.org

CryptSafe

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Quote from: elley2kk on July 25, 2024, 04:19:07 AM

These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

OP, I understand that your account is very much valuable to you and you are trying to see how you can restore your account through the platforms intervention. I am happy you've started saying somethings that could likely give us insight as to why your account was permanently suspended.

You just told us you have a referral that gives you generous commission possible as a result of their deposits which I think would be on the high side. Now I want to ask you these questions, how often do you make deposit with the casino, do you Play regularly with the casino or you just depend on your referral commission to play or withdraw from? Have you tried reaching out to your referral to see if they are still active on the platform?
Because I believe something must have prompted the actions of the casino to suspending your account without saying anything about their actions. I think you should answer these questions first.

mak013

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Quote from: Haunebu on July 25, 2024, 09:14:13 AM

Quote from: mak013 on July 25, 2024, 07:14:50 AM

It is normally as for me. Account was inactive for sometime and after someone bet to execute wagering requirements and try to withdraw it. It looks strange enough, so they asked KYC.

If this is normal behaviour to you, I don't know what to say to you. You people need to come up with better reasons if y'all wish to support this site properly.

Try to think about it without emotions. What choice would be better for casino security: to protect your account with KYC or to solve problems with stolen account?
Bank security calls me if they see strange withdrawal. Why the casino security mustn`t protect the account?

freedomgo

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Quote from: Coin_trader on July 25, 2024, 07:19:35 AM

Quote from: freedomgo on July 25, 2024, 06:48:27 AM

I think that is not fair; they should disclose it since it's your account that is being locked, so you deserve to know the reason why it's locked in the first place. You only bring that here and create a scam accusation if you feel that the reason is not being committed by you, but a site that doesn't disclose the specific reason is very shady in my opinion.

Casino wants it to make private due to security reason. His violation is related to exploit that violates the ToS. Pointing out their findings assuming this user is cheater will make them vulnerable for another attack.

Most of the casino usually have a ToS that they have the right to not explain further/disclose their finding when a user commit a violation in ToS. This is really unfair that’s why I suggest to seek help for an arbitrator because casino will not disclose sensitive information like this in public.

With that kind of rule, it will be easy for them to scam gamblers because they would not tell you the real reason why your account is locked. That TOS is sometimes used for scamming on a casino that doesn't have a good reputation. It will be okay if a gambler knows how to complain, but what if a gambler is just an ordinary gambler who does not know what outlet to go to raise his complaints? That means his money will be gone even if he himself does not really violate the TOS.

This applies to general casinos, so it's really important to choose one that has a good reputation. I think BC Game has built its reputation here, but they have to respond to any accusations made against them to keep that reputation clean.

khaled0111

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Quote from: Mr. Magkaisa on July 25, 2024, 09:59:45 AM

Maybe create another account if it's still possible with them, or another name of one of your relatives or close friends if you want to use their casino.

That's a bad idea as it will make things even worse!
Creating multiple accounts is not allowed at bc.game. Accounts are also supposed to be personal. Therefore, you are not allowed to create an account on behalf of someone else.
You are literally advising him to circumvent the ban. This will lead to nothing but more troubles as any other account he creates will be banned, eventually.

Mr. Magkaisa

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Quote from: elley2kk on July 23, 2024, 08:30:52 AM

Hello. I've encountered an issue on BC.GAME. My account was blocked supposedly for some violation. I don't know what to do. I emailed them, and their response is shown in the screenshot below.

- Well, in that matter, you can't do anything because you violated one of their strict rules in terms of service, and I think you need to accept it. Maybe create another account if it's still possible with them, or another name of one of your relatives or close friends if you want to use their casino.

Just be careful and let this be a lesson to you, mate; at least you know what to do the next time you play gambling on their casino platform. Because even if you appeal, nothing will happen in such a matter.

Haunebu

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Quote from: elley2kk on July 25, 2024, 04:19:07 AM

These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

Damn. I completely sympathise with you in this context if you didn't do anything illegal. It's extremely weird that they didn't disclose the reason behind their decision. Their competition like Stake etc are way better in this area.

Quote from: mak013 on July 25, 2024, 07:14:50 AM

It is normally as for me. Account was inactive for sometime and after someone bet to execute wagering requirements and try to withdraw it. It looks strange enough, so they asked KYC.

If this is normal behaviour to you, I don't know what to say to you. You people need to come up with better reasons if y'all wish to support this site properly.

Russlenat

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Quote from: Coin_trader on July 25, 2024, 07:19:35 AM

Quote from: pakhitheboss on July 25, 2024, 06:15:18 AM

Quoting both of you so that I am not considered here a supporter as I wearing the signature campaign. I read a lot of replies before this one and I would certainly say one thing if you guys feel that BC.game is scamming then submit proof and create a topic on the Scam Accusation board rather on the gambling board. This topic will not lead to anywhere as you guys are using this board which is not meant for scams.

On contrary, It’s very easy to notify the casino involved if the scam accusation was done here since all gamblers hang out here rather than the scam accusation board which is the place for general scam.

They should see this, and hopefully, we can see their reply if they really want to keep their reputation intact. Although it's not posted in the scam accusation board, this still looks like a scam accusation with the manner in which the OP brought up this topic. Keeping silent is not a good idea, especially since this forum is big, and a big portion of the audience are just silently reading. This might not leave a good impression on them.

Coin_trader

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Quote from: pakhitheboss on July 25, 2024, 06:15:18 AM

Quoting both of you so that I am not considered here a supporter as I wearing the signature campaign. I read a lot of replies before this one and I would certainly say one thing if you guys feel that BC.game is scamming then submit proof and create a topic on the Scam Accusation board rather on the gambling board. This topic will not lead to anywhere as you guys are using this board which is not meant for scams.

On contrary, It’s very easy to notify the casino involved if the scam accusation was done here since all gamblers hang out here rather than the scam accusation board which is the place for general scam.

I think scam accusations child board is not a bad idea. But yeah, this topic should move on scam accusation board.

Quote from: freedomgo on July 25, 2024, 06:48:27 AM

I think that is not fair; they should disclose it since it's your account that is being locked, so you deserve to know the reason why it's locked in the first place. You only bring that here and create a scam accusation if you feel that the reason is not being committed by you, but a site that doesn't disclose the specific reason is very shady in my opinion.

Casino wants it to make private due to security reason. His violation is related to exploit that violates the ToS. Pointing out their findings assuming this user is cheater will make them vulnerable for another attack.

Most of the casino usually have a ToS that they have the right to not explain further/disclose their finding when a user commit a violation in ToS. This is really unfair that’s why I suggest to seek help for an arbitrator because casino will not disclose sensitive information like this in public.

mak013

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Quote from: Haunebu on July 24, 2024, 09:57:34 AM

Just got scammed by BC.Game too. Didn't play there for a while and went back to check them out and found 20 bucks worth of BCD waiting for me which I gladly wagered x1(Just in case) and proceeded to withdraw.

I was surprised to find that my withdrawal failed along with locking my withdrawals and they actually want me to submit my KYC for a mere 20 bucks in order to withdraw it. These fools are outright scamming gamblers using KYC as a shield.

I advise avoiding them until they sort out these issues completely.

It is normally as for me. Account was inactive for sometime and after someone bet to execute wagering requirements and try to withdraw it. It looks strange enough, so they asked KYC.

The OP. They write about prohibited technique. May be you used(or at least it was installed) some software like poker assistant, VPN, etc. Try to search in this way. But anyway i don`t think that you can change casinos` decision.

freedomgo

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Quote from: Coin_trader on July 25, 2024, 05:20:07 AM

Quote from: elley2kk on July 25, 2024, 04:19:07 AM

These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

Casino typically doesn’t disclosed the specific violation on their ToS unless you challenged them for reconsideration in the forum like this thread or seek help to arbitrator like casinoguru so that casino will handle their findings to them.

In case like this, Casino usually holding something against your account that’s why they decide to lock your account.

I think that is not fair; they should disclose it since it's your account that is being locked, so you deserve to know the reason why it's locked in the first place. You only bring that here and create a scam accusation if you feel that the reason is not being committed by you, but a site that doesn't disclose the specific reason is very shady in my opinion.

@OP, please follow the suggestion of the poster above me. I'm sure you aren't new to making a scam accusation, as you have already made one before against "nftonspin.com."

pakhitheboss

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Quote from: Coin_trader on July 25, 2024, 05:20:07 AM

Quote from: elley2kk on July 25, 2024, 04:19:07 AM

These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

Casino typically doesn’t disclosed the specific violation on their ToS unless you challenged them for reconsideration in the forum like this thread or seek help to arbitrator like casinoguru so that casino will handle their findings to them.

In case like this, Casino usually holding something against your account that’s why they decide to lock your account.

Quoting both of you so that I am not considered here a supporter as I wearing the signature campaign. I read a lot of replies before this one and I would certainly say one thing if you guys feel that BC.game is scamming then submit proof and create a topic on the Scam Accusation board rather on the gambling board. This topic will not lead to anywhere as you guys are using this board which is not meant for scams.

Coin_trader

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Quote from: elley2kk on July 25, 2024, 04:19:07 AM

These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

Casino typically doesn’t disclosed the specific violation on their ToS unless you challenged them for reconsideration in the forum like this thread or seek help to arbitrator like casinoguru so that casino will handle their findings to them.

In case like this, Casino usually holding something against your account that’s why they decide to lock your account.

elley2kk

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These people refuse to explain the reason for the block. They keep repeating the same thing. Below is the text they sent me again.

https://img001.prntscr.com/file/img001/hQohNk5PTPSLoc9apB-w4w.png

I don't know what to do now. My account is valuable to me because I have one referral who brings me very generous commissions.

CryptSafe

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Activity: 728

Merit: 421

Quote from: Haunebu on July 24, 2024, 09:57:34 AM

Just got scammed by BC.Game too. Didn't play there for a while and went back to check them out and found 20 bucks worth of BCD waiting for me which I gladly wagered x1(Just in case) and proceeded to withdraw.

I was surprised to find that my withdrawal failed along with locking my withdrawals and they actually want me to submit my KYC for a mere 20 bucks in order to withdraw it. These fools are outright scamming gamblers using KYC as a shield.

I advise avoiding them until they sort out these issues completely.

Sorry about your experience with the BC Game casino. Possibly they might have changed their withdrawal policy or something else have happened that warranted them to act this way. I have noticed that of lately, complaints have been coming in from members against this casino and so far the casino have not really come up with anything tangible to resolve their cases individually .

Some times casinos might be having a tough time which they would not say and would prefer to remain silent while sourcing for a means of settling the situation of things surrounding their casino. In some cases, it might be that they are short of funds to pay out and to be very discreet about it so that it does not circulate as rumour.

passwordnow

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Quote from: iv4n on July 24, 2024, 01:05:08 PM

Quote from: passwordnow on July 24, 2024, 12:56:31 PM

Quote from: Fivestar4everMVP on July 23, 2024, 06:50:23 PM

Well, you are right, but I am not sure if him contacting support regularly to prove his point is a good idea, except the support is a very patient person, else, he might end up getting blocked by the support as well.

Explaining his point that he's been clear all along will make sense but if he knows that he's done something wrong and plays ignorant, the casino will still know that and it's a nonsense proving of point.

Quote

You violated our Terms of Service by engaging in prohibited techniques.

Who knows what OP did to get this ban... if he is not guilty (50/50) he should write an email to support and maybe to a representative here, but I doubt that will help much. The casino will never reveal how they caught him, which is what they always write when it comes to complaints, they just don't want to reveal their secrets. They did an investigation, they found that there was some abuse and that's it...

Yeah, that's pretty much it is. Most of the casinos will not disclose the reason for their decision when a user has been blocked or banned to their platform. As for OP, I'm suggesting if he's genuinely clean and will be able to prove his innocence then he should do it. Otherwise, it's hard to alter the decisions that they've already made for users like him. But as for that reason, there's really something into it as he said he's only playing slots there.

iv4n

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Quote from: Haunebu on July 24, 2024, 09:57:34 AM

Just got scammed by BC.Game too. Didn't play there for a while and went back to check them out and found 20 bucks worth of BCD waiting for me which I gladly wagered x1(Just in case) and proceeded to withdraw.

I was surprised to find that my withdrawal failed along with locking my withdrawals and they actually want me to submit my KYC for a mere 20 bucks in order to withdraw it. These fools are outright scamming gamblers using KYC as a shield.

I advise avoiding them until they sort out these issues completely.

Well, this is certainly an unfortunate circumstance, but it can happen to anyone. For $20 I wouldn't want to go through KYC either, I would probably stop playing at that casino until they fix it. And if it doesn't come to that then nothing, there are other good alternatives...

Quote from: passwordnow on July 24, 2024, 12:56:31 PM

Quote from: Fivestar4everMVP on July 23, 2024, 06:50:23 PM

Well, you are right, but I am not sure if him contacting support regularly to prove his point is a good idea, except the support is a very patient person, else, he might end up getting blocked by the support as well.

Explaining his point that he's been clear all along will make sense but if he knows that he's done something wrong and plays ignorant, the casino will still know that and it's a nonsense proving of point.

Quote

You violated our Terms of Service by engaging in prohibited techniques.

Who knows what OP did to get this ban... if he is not guilty (50/50) he should write an email to support and maybe to a representative here, but I doubt that will help much. The casino will never reveal how they caught him, which is what they always write when it comes to complaints, they just don't want to reveal their secrets. They did an investigation, they found that there was some abuse and that's it...

passwordnow

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Quote from: Fivestar4everMVP on July 23, 2024, 06:50:23 PM

Well, you are right, but I am not sure if him contacting support regularly to prove his point is a good idea, except the support is a very patient person, else, he might end up getting blocked by the support as well.

Explaining his point that he's been clear all along will make sense but if he knows that he's done something wrong and plays ignorant, the casino will still know that and it's a nonsense proving of point.

Quote from: Fivestar4everMVP on July 23, 2024, 06:50:23 PM

What I still suggest is the same as what I've suggested before in my comment on the bc.game Ann thread, and that is that..
If op has or have a balance on his account which he can't afford to lose, and he is very sure that he wasn't doing what could be possibly (or) considered wrong and a violation to the casino's terms and conditions before the block, then he should head over to the Scam accusation board and create a scam accusation post/thread against bc.game, I believe the representatives of the casino on this forum will act swiftly to resolve the case as soon as reputable users on this forum starts calling them out.

There are the same other threads there so yes, maybe it can help as it will get the attention of the bc.game's representative. Otherwise, if the verdict is already said and they're firm to that and there's no need for them to explain and disclose anymore, there's nothing can be done.

acroman08

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Quote from: Haunebu on July 24, 2024, 09:57:34 AM

Just got scammed by BC.Game too. Didn't play there for a while and went back to check them out and found 20 bucks worth of BCD waiting for me which I gladly wagered x1(Just in case) and proceeded to withdraw.

I was surprised to find that my withdrawal failed along with locking my withdrawals and they actually want me to submit my KYC for a mere 20 bucks in order to withdraw it. These fools are outright scamming gamblers using KYC as a shield.

I advise avoiding them until they sort out these issues completely.

no offense but I don't get it, isn't it in their terms and conditions that they can ask for KYC when they deem fit(or something similar to that)? so I am not sure how asking for KYC is equal to scamming.

anyway, regard BC.GAME and their lack of response to the complaints posted on the forum, they really need to address them and at least explain as to why the KYC verification of the people who made a complain keeps getting denied or delayed.

Haunebu

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Just got scammed by BC.Game too. Didn't play there for a while and went back to check them out and found 20 bucks worth of BCD waiting for me which I gladly wagered x1(Just in case) and proceeded to withdraw.

I was surprised to find that my withdrawal failed along with locking my withdrawals and they actually want me to submit my KYC for a mere 20 bucks in order to withdraw it. These fools are outright scamming gamblers using KYC as a shield.

I advise avoiding them until they sort out these issues completely.

freedomgo

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Quote from: Haunebu on July 24, 2024, 01:00:29 AM

What's up with all the mounting accusations against BC.Game within this forum recently? Some talk about KYC problems while some others talk about getting their accounts locked suddenly.

This doesn't bode well for a site which messed up badly in the past and made a comeback recently. They really need to sort out these issues quickly in my opinion.

They really need to address this. It's alarming that in the message it says it's "final," which means OP could no longer present his evidence if he wants to prove that he did not violate any terms of service. Another thing, they didn't specify the kind of violation OP made, so that alone is quite concerning. I honestly don't like a casino if they give that kind of reply, leaving me hanging while the account is already closed.

@OP, did they allow you to withdraw your funds, or did they confiscate them as well?

Topic: BC GAME ACCOUNT IS LOCKED (Read 379 times)