To all active players at bc, small warning because they had huge technical issues today.
If you can avoid it don't:
- claim rake back
- move money to or from the vault
- swap coins ( if it even works )
They made a maintenance after these problems but it is still not fixed.
I myself claimed almost 13$ in rake back and the money just disappeared and the rake back counter reset to 0.
So if you want to safe yourself's the stress and the annoyance, try to avoid these actions at least for today until everything is running normal again.
I hope I can still get my $ but it might take a while since many people complained about missing funds. Especially people that moved funds from their vault are angry because these funds are most likely higher. Unfortunately live support is yet again no help ( when will this ever be improved?!? ) so yeah we can only wait and hope.
The support issue really is getting out of hand honestly. A good support is the back bone of every company, but not here.
I often feel like they have no insight into bc accounts actually? They ask for screenshots of thing they normally should be able to see when they look on their screen, I don't get it. Then you get standard replies like "delete cache and cookies" or log out and back in and so on. These actions have no merit when your problem is like a missing money or whatever.
I really like BC but the support honestly is driving me crazy.