I have always been very satisfied with BC.Game.
Great selection on sports bet, quick evaluation of bets, fast payout.
But now, unfortunately, I have a problem and the support doesn't admit the mistake.
On 1st April I placed two bets on Game Varnamo - GAIS
After I placed my bets the association decided to change date and place. Originaly match should be played on 7th April at 14:00. But they changed date to monday 8th April 19:00. In addition they wouldn´t play at Värnamo, pitch was changed to Boras.
Because of this fact I asked in chat what will happen with my bet. Do you will settle my bet or do you will void the match?
I recieved these answer:
Mike told me in chat that they will void these two bets. After I read these information, I placed a new bet on Varnamo.
Surprise on Monday evening. All bets were settled wrong. Also the two bets from 1st April. After these result I was in chat again. They told me bets were graded correctly. "I´m sorry but the system has informed that the result of your bet is correct, sir. Sorry for the inconvenience"
In my opinion it´s a hard decision. Because I got wrong information on chat. Of course, I accept the evaluated bet that I placed later. But it´t not ok at bets from 1st April where chat told me that they will void these bets.
Any idea what I still could do?
As I said, everything has been absolutely great so far. This is my first little bad experience with BC.game
I agree that pictures in a higher resolution will be a much help to better understand the context of your situation. If you can provide those, that'll be super. Better yet, use
talkimg. I'll say don't worry much about the text being in German, I am somewhat sure I can get a way around that.
Now, based from the current narrative, do I understand that your situation was your bets on 7th April [14:00] that's moved to 8th [19:00] got cancelled? If I may guess, it's cancelled due to the rule to void all bets if a game was postponed for more than 12 hours, whereas yours was 29 hours:
5.6. If an Event did not start within 12 (twelve) hours from its scheduled starting time, all Bets on that Event shall be voided.
As for your bets on 1st April, were they also postponed or having some issues? Or are they running as scheduled?