Dear Bcnex-ers,
Besides the users who have everything smoothy in deposit, withdrawal transactions, there are users which are having trouble while withdrawing. Those failed, pending withdrawal transactions were collected, checked manually and get fixed recently.
In order to solve the issue effectively and thoroughly overcome, we need to lock the withdrawal function in shorted time.
What we are going to do during this maintenance time? Here they are:
⁃ Checking, detecting FAILED, PENDING, UNSUCCESSFUL transactions, CANCEL them all and REFUND tokens into your Bcnex wallet.
⁃ Applying major upgrade on wallet system so all users will not encounter similar problems in the future.
⁃ Doing the audit on all transations which are mentioned above to avoid any mistakes or misscalculation affected to user balance.
The estimated time for all activies above is 20 days. It can be sooner if everything goes as planned.
Sincerely apologize for any inconvenience might have.🙏
Thank you so much for attention & cooperation 🤝
Bcnex Technical Team💌
Source: https://t.me/Bcnex_News/308
Nice job posting the official statement of Bcnex technical team here. But please state the source as well so that people will believe this statement. If possible, state the link so that it can be viewed by everyone. It is hard to believe any account here, especially a newbie, to bring any official statement.
20 days is kind of long. There must be many accounts involved. But good enough that they are giving it a good attention.