We had fixed a bug that affected all our API users after our last commit (yesterday night)
Bets placed on a team/player were in fact entering on the opposite selection
All bets placed during these period involving API bets were cancelled (affecting this glitch.). Unmatched Bets were also cancelled, please free to place them again!
If you ever see again insane odds like Germany vs Nigeria paying 10.0 for Germany and /or 1.02 for Nigeria instead of Depositing and Betting, contact the support to confirm if the lines are OK
We apologise for the inconvenience.
Please make sure, your site is working right and these "bugs" wont happen again. If you also involved in making liquidity to BetBTC thats not bad, but if you make mistakes you should pay, like everyone else.
I was 95% sure you will cancel the odds, but you never know.
"If you ever see again insane odds like Germany vs Nigeria paying 10.0 for Germany and /or 1.02 for Nigeria instead of Depositing and Betting, contact the support to confirm if the lines are OK"
Odds like 5x for the favourite happens at Betfair at small markets, the difference between Betfair and BetBTC is Betfair always pay. I accept that you make mistake, but if you run an exchange don't say that we should ask if the lines are OK. If you say it, you are not an exchange, just a sportbook.
As I said before I want to make market, not betting on odds made by errors, but if I notice such a big mistakes I need to bet. I am staying and try to offer some more liquidity, but the experience of the last 2 days was very bad.
As you may imagine, the goal here is to be 100% bug-free, however and the reality is that unfortunately sometimes some glitches occurs. It happened two times in a row, the first due to our service provider, the second one due to improvements in our API methods.
Although everything is tested in a sandbox environment before going live, bugs are a real deal and sometimes some just detected on the real environment.
Please don't think now that there is the need to ask everytime if the odds are correct, we are responsible for providing the correct information that each user is providing to the system and the majority of time they are correct, the tendency in the long run is to have a better system with fewer bugs as possible.
Just think like if you were on the other side: You have provided bets via API, your bets were wrongly transmitted to BetBTC and someone matched them incorrectly. Would you like no intervention from us?
Be assured that we are working in order to create the best experience possible, by adding more stability, security, new features and consistency to the system. That's why we keep working everyday for a better betbtc
Should you have any question or concern, please let us know.
