Not sure is it just me and whether it has been already reported but there seems to be some bug. In the dashboard view --> poker tickets, the "tournament starts" time is off by few hours. i.e. it says the tournament starts in 3 hours, while it actually starts in 1 hour etc. Looks like some sort of delay with updating.
This caused me a loss of "Betcoin Daily Coin 1 BTC GTD" ticket (~2 months ago, Tour. id: 31612), I registered thinking it starts in few hours, but when I went to the Poker view, I discovered it was already finished. Didn't report it back then, as I thought the problem was specific to my device (I get some weird display bugs on my android tablets on different sites), but noticed that again recently with different device.
Yup....I noticed that also on my device. I didn't say anything though because I already knew what time the tournaments I signed up for started and I stayed logged in until then....I can see how it could be a problem now though....if we don't pay attention to the times in the lobby it could be a problem because the times are way off.
You guys are precisely right. There appears to be about a 5 hour time difference which we will have fixed within the next 24-48 hours. We can certainly see how this would create a problem and please submit a ticket for any specific issues www.betcoin.ag/support regarding your account. As always we appreciate this great feedback.
I've already submitted the ticket and got reply saying that it'll be fixed today. I also got the "250 Thank You" weekly ticket as a compensation for the lost one.
Thanks for sorting that out.
Great to see. We are here for you and anytime and thank you for your follow up on this matter.
happy to get that information, congratulations to the winners
