Topic: ⭐BETCOIN.AG-#1 Casino, Sportsbook BTC BCH BSV ETH ETC LTC XMR DASH XRP est 2013⭐ - page 82. (Read 101488 times)

I am a citizen of an EU country not listed as prohibited on betcoin.ag website. You can read my thread for all the details.

But with this scam they are running its not really a question of any country, as in this thread (https://bitcointalksearch.org/topic/betcoinag-scam-confiscated-around-05-btc-from-a-winning-account-5285526) they decided to steal money from a user from Montenegro (an allowed region per their tos)

this can not be serious you write that you take a look into it. you run this site for years and appear do not to know which countries are allowed and which are not? i am not an expert at all but for what i can read that is you are no expert as well that is a shame if you run a sportsbook or casino you have to make sure which players you can accept or do i miss something here

Hello, BetcoinPoker.ag is active, however our team is no longer running it, so please contact them directly with any inquiries. If you have any questions related to the casino or sportsbook, we are here for you any time.

Hello Betcoin,
 
In 2017 you had an account in one of your programs, it was called Betcoinpoker, is that platform still active? since they kept games on a daily basis.

If so, please let me know,

Grateful..

Norkys.2020

We understand and are looking into this already. Thank you for the feedback.

You are absolutely right that you can decide which countries / players you do not accept for whatever reason. But you have to keep to the rules and legislation.
Not only the Netherlands, but also France should not be allowed. My vpn works fine with France. Maybe put the Netherlands and France both on the block list, and problem solved.
On the matter of the player; if it is indeed from Ukraine, and tried to get around this, then I don't see what Betcoin did wrong (assuming they blocked Ukraine with a blocking system)

This is something the player has to solve himself. I just find it very strange that I can just use a proxy in the Netherlands, while this is prohibited. Then there is something technically wrong in your policy. You know which countries are prohibited, right? I showed that in my previous post. Copied and pasted from the licensor, please.
Even if you use multi accounts, you can not just confiscate the money.

You are incorrect about this, which has been validated in this thread.
https://bitcointalksearch.org/topic/--5278411

We are permitted to refuse service to any player, which includes blocking a region with widespread fraud.
https://www.betcoin.ag/support/betcoinag-terms-service
This rule has been enforced for over 2 years and the player was well aware of it when he chose to evade it. His funds were seized due to abusive multi-accounting, however, not a banned region. If the player would like to file a claim with our licensing body, he is free to do so and we will present them with evidence of this.

From their official website Egaming license provider:

Gaming Curacao licensing and supervision conducted by Gaming Services Provider NV, as authorised by the Government of Curacao under National Decree No 14, dated 18 August 1998.

Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of Aruba, Bonaire, Curaçao, France, Netherlands, Australia, UK, Spain, Saba, Statia, St Martin, USA, or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or are blacklisted.

Netherlands is in the list, so I should have been blocked. I think you are not blocking anybody.
Ukraine is allowed. You can not steal his funds. That would be stealing.

I think you can gamble from Ukraine with a gambling company from Curacao. The Netherlands is strictly prohibited in ALL cases, but Ukraine is NOT prohibited.
So, the user did not violate any terms. The terms you indicated, are not valid according to the law. It is incorrect and wrong information.
If you really put a knowledgably person on this, then he will confirm this.

Players from US and UK are not permitted via our license. We have also banned players from Russia, Ukraine, Belarus and Kazakhstan, due to consistent fraud. Anyone attempting to register from any of these will be blocked. All other players should be able to register, as normal. We will review the terms of our license with Curacao regarding Netherlands.


Ukraine

which region was that?

If so, then the user is guilty. I'm just amazed about that block page. I just tried to contact the site betcoin.ag from a VPN in the Netherlands, and that was no problem. While the Netherlands is a prohibited country from the license of Curacao. Can you explain to me why I do have access in the Netherlands while the Netherlands is an excluded country according to the license of Curacao?

We do block his home region and he used a VPN to circumvent the block. Had he tried to register from his home region, he would not have been permitted to create the account.

This wouldn't even be necessary if Betcoin.ag adhered to the rules! You should block a player from a forbidden country via an IP filter, or else make a registration list with countries so that the player has to indicate from which country he comes. What is now happening is misleading and very unclear. This seems to have been premeditated.
There have been a lot of problems with sites lately, but they have a better built-in and above all fairer and clearer built-in registration process.

As stated, if a mediator thinks we should give him a deposit back, we are happy to oblige. We do this many times weekly for players caught multi-accounting and playing from banned regions. In this case, we have proof that he is maliciously cheating the site. We aren't able to share this with him at this time, because it will improve his ability to cheat us next time. We will, however, share this with as many mediators as he would like to contact. There is no ambiguity in this case, as to his wrongdoings. We will abide by the decision of the mediator. We have reached out to SBR to see if they will be taking this case and also suggested several other routes the player can take to receive mediation. Thank you.

This bookmaker seems to have a doubtful reputation. That is to something to watch out. But of course that is of little use to you now. By the way, why don't they just give the information to you? In the other topic I read that they don't want to give anything at all. Their reasons also run from one, bizarre. If you had violated the terms based on a particular rule, they should be consistent with it. I wouldn't give up and go on like you're doing now. at SBR it can take a while, they will of course get several complaints. Getting a deposit back seems like the least they can (should) do. it is a lot of money what they owe you.

just to update everybody on the current state of my situation, that is described in details here
https://bitcointalksearch.org/topic/betcoinag-closed-account-and-stole-around-1-btc-5284557

I filed an SBR claim, but has not received anything back for 4 days now (apart from the automated acknowledgement response)

Betcoin.ag has not provided a single piece of evidence of what they are accusing me and the other person (apart from the facts i have stated in my original post).

Betcoin.ag representative used lies to manipulate facts in the thread (i have proved the lies with the screenshots in the above mentioned thread).

Betcoin.ag representative since the beginning refused to confirm the exact balance of my account at the time of closing (i cant know it exactly as i had many big 3-5 games combo bets still pending, which all won later), resulting in me submitting the SBR claim with not complete, but approximate information.

Betcoin.ag representative in the beginning claimed that i (one person) had abused their system by creating multiple accounts, but later changed the wording and used "two players" in relation to those accounts.

Betcoin.ag representative failed to explain what exactly and how did i abuse their system, apart from the general sentences and using some history from 1, 2 years ago about how they were attacked by some group of individuals.

Just to remind everybody, i have deposited 1.8 btc to my account and have withdrawn only 0.1 btc from that account. The other person's account which betcoin.ag wants to connect to me was deposited with 0.1 btc and have not made any withdrawals.

thank you all, just wanted everybody to know what is going on.

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This matter has already been discussed in this thread and we have replied in detail in the thread you posted. The player in question has been found using multiple Betcoin accounts to violate our TOS. We have encouraged him to seek 3rd party mediation for his dispute and will abide by the decision of the mediator. Thank you for your interest.