Topic: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning. (Read 206 times)

Thanks to everyone that has commented on this page. There seems to be a lot of confusion here. I have nothing to hide like some people are suspicious of. I simply dont know whats relevant to provide here. Betcoin.ag Said I wrote them an email yesterday, that is correct. But my account have been disabled for more than that and no email or anything from Betcoin support. Just simply disabled my account and when I now try to contact support i literally cant get through to them on live chat, which is super stressfull when I am leaving my funds on their site. I choose Betcoin to play at only because of their trust rating on this site.
If anyone think I should provide "proof" of something, please let me know and i will post whatever you think is relevant here that I can access to. I would post all my betslips and all my transaction history on my account if i could, but i cant login, so i feel like im kind of screwed when it comes to "proving" anything.

What I will do is post the response I got.

https://talkimg.com/images/2024/05/12/1CX5j.jpeg

And After I clicked this link when i saw this mail (5 hours after it got sent to me) this is what it says.

https://talkimg.com/images/2024/05/12/1CGA9.png


So.. I am working nights and was asleep during this time. Can i give feedback to Betcoin, that you can try and give your players notice before or rightly after disabling customers accounts when they try to withdraw? And can you please send me a kyc verification I can complete on my own time instead of forcing me to complete it within 3 hours when I might be asleep or simply at work and unable to check my mail all the time?
Now I appreciate that Betcoin have responded to me. But I have never experienced this before as someone who have been gambling for 10 years and tried countless of gambling sites.
What do you people think?

I appreciate Betcoin for getting back to me on this, but I am also not entirely happy with the process as this is making me very stressed. my account was disabled without telling me and I cant make the verification because I get an email at a random hour of the day saying I need to make a verification within 3 hours so now I replied to Betcoin and had to ask them to send it again, which might take another 24 hours and I might miss checking my mail in time.


( I also want people to understand that when you are a winning player and want to withdraw, most sites always make it harder for you to do so, this is not a new phenomenon. People here might have a good experience with certain sites playing casinos f.e where the casino knows they have a proven edge over time. But if someone is good at sports betting and are one of the 1% that make money long term, they dont want us on their platform, this is why you first get limited to bet smaller stakes and then when you try to withdraw you are very likely to experience stalling and additional KYC. This is why some of you might think that this is not normal procedure and therefore I am coming off as being suspicious to you, because your account wasnt disabled without notice but mine were. Just putting this out there for people. )

I will say this though, I will give credit to Betcoin and mark them as a trusted site to use if I am able to get my money out.  Its a very good sign that they have responded to me. I will keep you guys updated.

It is unfortunate that you are having such experience but be rest assured that you will have a positive response from the representative here as he is a very nice person who always want to see that issues brought to him be easily resolved amicably.

OP most times, account banning and suspension has to do with some discovered abnormalities from account owners. If i may ask, do you access your account with different IP address? Because this is sometimes the reasons for such actions takes place and secondly did you check the list of restricted nations prohibited from using the casino before registering with them?

Lastly, to clarify your stand, you can post the transaction hash of the coin you sent to the casino wallet from your own wallet as that could help you better to be on the safe side.

This is what I’m trying to express when I try to assess the issue. OP failed to provide the support response on his case despite he mention that support is easy to get hold previous before the issue occur.

This is just my assumption but probably the OP wants to hide the reason for disabling his account and just trying to use the mere fact that his account was disabled without any reason coming from the support.

It’s nice that you are here to clear the smoke since the OP narrative looks like the support is ignoring him leaving him high and dry after his account was disabled.

No gambling site has a right to delete any customers account on the basis of a suspicion, there are a laid down procedures that are to be followed in ascertaining that, investigation must be made, maybe a KYC verification request could be issued to the customer to respond to, and assuming the account was suspected of breaching their operational policy then it could have been made known to the customer with evidence showing such. And not to without any statement just disable or deletes a customers account account at the point of withdrawal.

If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.

I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a  bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.

We can see that the OP contacted our chat yesterday at 1800 UTC. He emailed at 1804 UTC. He posted in our ANN thread at 1809 UTC and then here at 1848 UTC. Emails are responded to within 24 hours.

You share all the details about your experience but until now you still don’t share what kind of issue they are accusing you on why they disable your account. I’m sure that the support already mention what’s your case since you already mention that they are easy to contact before. I’m pretty sure that you contact them already and received a response since live chat is available even without login an account which I already tried.

So what kind of accusation they are using against you because you will never encounter this kind of problem with that amount involved if there’s nothing wrong on the way you play.

Without us posting in this thread, the claim of OP may easily look as legit. Now, we are just trying to make it righ because newbie can easily pop up and destroy the reputation of the casino. Actually, if OP would no provide valid evidence, this thread is irrelevant and we can't expect that representative from the casino mentioned will give time replying here.

And by the way, OP made a post in the official ANN thread of the casino, let's see if what response he'll get.

For that people start to get confuse about the legitimacy of his claims that's why he need to provide more proof so that people could able to see some legitimacy of his claims since there are still people doubting about what he try to claim from that casino.

I guess many are watching now this case and people want to see some updates, also the answer coming from the representative of that casino. Such cases is needed to be taken care so we could able to know on who among them is telling a lie and which of them is doing a harm to one another so will check if there's a resolution and for sure we can see an update. The support of the accused casino is somehow active then let see if we can get a clarification on his case.

I am sorry to hear, that you need to provide more proof because it will be too hard to believe you, I am not saying you are lying but a screenshot will help, also there are many people who claimed to be treated unfairly like this but it was them who broke some rules that is why they can't access their account again.

What you can do is contact the team and explain to them again, I am suggesting to find their ANN on this forum? I am not sure if they have one because I have never used this online casino before.

Whatever happens later please think twice about the online casinos you choose to use because it is a red flag if the casino you choose has no ANN on the forum, your problem will be solved faster if an ANN exists on the forum, unless the casino doesn't care about their reputation anymore.

I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.

Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.

I'm good. OP should include all of the information in his post. I shouldn't have to read every single reply to understand the situation. One page, two pages, three pages. It shouldn't matter. His post lacks detail.

If you are reading other replies, most of the information you are asking has been answered. Since the thread is still on page 1, please take the time to read before asking questions.

@OP send an email or pm their rep here, David is very nice and easy to deal with. They're not going to ban you for no reason, so keep that in mind.

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

You can try to message their account here : https://bitcointalksearch.org/user/betcoinag-202115

That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalksearch.org/topic/m.63988223

You can check the whole thread so you'll have an idea.

Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.

https://talkimg.com/images/2024/05/11/1Aih1.png   Here is the Confirmation email I clicked confirm. and after that my acc was disabled and i didnt get any withdrawal. And no answer on email or in support

The site should inform the player regarding this first before closing any account or at least allow them to explain their side. Even if you violate their terms and conditions, deleting your account should not be the option. Try to communicate with them using multiple channel and if they didn’t respond, better to raise this one into a scam accusation and as long as you have a strong evidence to support your claim, I believe many will support you on this one.

This is a serious accusation mate, if you want to pursue it and get help from the community, you need to bring this matter to a scam accusation board. But you need to provide all the necessary documents, doesn't need to show your real identity, just attach every possible evidence you can use to prove and link to what really has happened to your account.

This casino has been consistently been promoted here through sig, and so far this is the first time I read as a complaint this year. By the way, how much balance you still have in your account, we need to the amount to determine how big your problem is.

You have to clarify this part of withdrawing and confirming transaction via your email.

However, usually casinos have a reason to delete you or take any drastic measures on your account where they suspect fowl play and fraud intent. So for now you have to provide proof for what you are claiming. You don't have to provide your email link but I think screenshot of the email and other transactions will be fine.