It is unfortunate that you are having such experience but be rest assured that you will have a positive response from the representative here as he is a very nice person who always want to see that issues brought to him be easily resolved amicably.
OP most times, account banning and suspension has to do with some discovered abnormalities from account owners. If i may ask, do you access your account with different IP address? Because this is sometimes the reasons for such actions takes place and secondly did you check the list of restricted nations prohibited from using the casino before registering with them?
Lastly, to clarify your stand, you can post the transaction hash of the coin you sent to the casino wallet from your own wallet as that could help you better to be on the safe side.
Topic: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning. - page 2. (Read 478 times)
May 12, 2024, 11:26:35 AM
May 12, 2024, 10:12:35 AM
We can see that the OP contacted our chat yesterday at 1800 UTC. He emailed at 1804 UTC. He posted in our ANN thread at 1809 UTC and then here at 1848 UTC. Emails are responded to within 24 hours.
This is what I’m trying to express when I try to assess the issue. OP failed to provide the support response on his case despite he mention that support is easy to get hold previous before the issue occur.
This is just my assumption but probably the OP wants to hide the reason for disabling his account and just trying to use the mere fact that his account was disabled without any reason coming from the support.
It’s nice that you are here to clear the smoke since the OP narrative looks like the support is ignoring him leaving him high and dry after his account was disabled.
May 12, 2024, 09:21:20 AM
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.
I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.
May 12, 2024, 07:59:56 AM
We can see that the OP contacted our chat yesterday at 1800 UTC. He emailed at 1804 UTC. He posted in our ANN thread at 1809 UTC and then here at 1848 UTC. Emails are responded to within 24 hours.
May 12, 2024, 06:32:59 AM
You share all the details about your experience but until now you still don’t share what kind of issue they are accusing you on why they disable your account. I’m sure that the support already mention what’s your case since you already mention that they are easy to contact before. I’m pretty sure that you contact them already and received a response since live chat is available even without login an account which I already tried.
So what kind of accusation they are using against you because you will never encounter this kind of problem with that amount involved if there’s nothing wrong on the way you play.
So what kind of accusation they are using against you because you will never encounter this kind of problem with that amount involved if there’s nothing wrong on the way you play.
May 12, 2024, 06:32:06 AM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support! 
Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.
I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.
Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.
For that people start to get confuse about the legitimacy of his claims that's why he need to provide more proof so that people could able to see some legitimacy of his claims since there are still people doubting about what he try to claim from that casino.
I guess many are watching now this case and people want to see some updates, also the answer coming from the representative of that casino. Such cases is needed to be taken care so we could able to know on who among them is telling a lie and which of them is doing a harm to one another so will check if there's a resolution and for sure we can see an update. The support of the accused casino is somehow active then let see if we can get a clarification on his case.
Without us posting in this thread, the claim of OP may easily look as legit. Now, we are just trying to make it righ because newbie can easily pop up and destroy the reputation of the casino. Actually, if OP would no provide valid evidence, this thread is irrelevant and we can't expect that representative from the casino mentioned will give time replying here.
And by the way, OP made a post in the official ANN thread of the casino, let's see if what response he'll get.
I made a Withdrawal the other day ( which I still have not recieved ) and now my Account is "disabled" I cant login, and when I ask support they dont answer questions. What is going on? I thought this was one of the more "trusted" sites based on the rating on bitcointalk. Is this how they operate? I havent recieved any information regarding ANYTHING
May 12, 2024, 06:21:37 AM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!
Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.
I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.
Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.
For that people start to get confuse about the legitimacy of his claims that's why he need to provide more proof so that people could able to see some legitimacy of his claims since there are still people doubting about what he try to claim from that casino.
I guess many are watching now this case and people want to see some updates, also the answer coming from the representative of that casino. Such cases is needed to be taken care so we could able to know on who among them is telling a lie and which of them is doing a harm to one another so will check if there's a resolution and for sure we can see an update. The support of the accused casino is somehow active then let see if we can get a clarification on his case.
May 12, 2024, 03:25:53 AM
Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?
And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.
Im sorry i wasnt clear enough. I havent recieved anything from them. No withdrawal and no answer or explanation. They just deleted my account and said nothing after I tried to withdrawAnd I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.
I am sorry to hear, that you need to provide more proof because it will be too hard to believe you, I am not saying you are lying but a screenshot will help, also there are many people who claimed to be treated unfairly like this but it was them who broke some rules that is why they can't access their account again.
What you can do is contact the team and explain to them again, I am suggesting to find their ANN on this forum? I am not sure if they have one because I have never used this online casino before.
Whatever happens later please think twice about the online casinos you choose to use because it is a red flag if the casino you choose has no ANN on the forum, your problem will be solved faster if an ANN exists on the forum, unless the casino doesn't care about their reputation anymore.
May 12, 2024, 01:40:52 AM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!
Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.
I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.
Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.
May 11, 2024, 09:19:54 PM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!
Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.
May 11, 2024, 08:59:44 PM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!
If you are reading other replies, most of the information you are asking has been answered. Since the thread is still on page 1, please take the time to read before asking questions. @OP send an email or pm their rep here, David is very nice and easy to deal with. They're not going to ban you for no reason, so keep that in mind.
I'm good. OP should include all of the information in his post.
I shouldn't have to read every single reply to understand the situation. One page, two pages, three pages. It shouldn't matter. His post lacks detail. 
May 11, 2024, 08:34:36 PM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!
If you are reading other replies, most of the information you are asking has been answered. Since the thread is still on page 1, please take the time to read before asking questions. @OP send an email or pm their rep here, David is very nice and easy to deal with. They're not going to ban you for no reason, so keep that in mind.
May 11, 2024, 08:08:09 PM
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!
May 11, 2024, 06:44:10 PM
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
You can try to message their account here : https://bitcointalksearch.org/user/betcoinag-202115
That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalksearch.org/topic/m.63988223
You can check the whole thread so you'll have an idea.
Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.
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My wallet address : also I want to tell everyone that I have 0 problem with KYC with them. And i can verify that I am who I say I am.
May 11, 2024, 05:47:30 PM
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
Here is the Confirmation email I clicked confirm. and after that my acc was disabled and i didnt get any withdrawal. And no answer on email or in supportYou can try to message their account here : https://bitcointalksearch.org/user/betcoinag-202115
That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalksearch.org/topic/m.63988223
You can check the whole thread so you'll have an idea.
Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.
May 11, 2024, 04:50:35 PM
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
(DELETED IMAGE) Here is the Confirmation email I clicked confirm. and after that my acc was disabled and i didnt get any withdrawal. And no answer on email or in support
May 11, 2024, 04:28:13 PM
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
May 11, 2024, 04:14:23 PM
This is a serious accusation mate, if you want to pursue it and get help from the community, you need to bring this matter to a scam accusation board. But you need to provide all the necessary documents, doesn't need to show your real identity, just attach every possible evidence you can use to prove and link to what really has happened to your account.
This casino has been consistently been promoted here through sig, and so far this is the first time I read as a complaint this year. By the way, how much balance you still have in your account, we need to the amount to determine how big your problem is.
This casino has been consistently been promoted here through sig, and so far this is the first time I read as a complaint this year. By the way, how much balance you still have in your account, we need to the amount to determine how big your problem is.
May 11, 2024, 04:11:26 PM
Anyways, I won some money on the site in wich i deposited in bitcoin with. Then the other day I went to withdraw that amount, I did and I also confirmed the transaction via my mail. They day after when I tried to log in to my account I couldnt, And one time it sayd "account disabled"
You have to clarify this part of withdrawing and confirming transaction via your email.
However, usually casinos have a reason to delete you or take any drastic measures on your account where they suspect fowl play and fraud intent. So for now you have to provide proof for what you are claiming. You don't have to provide your email link but I think screenshot of the email and other transactions will be fine.
May 11, 2024, 03:47:17 PM
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
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