Topic: Betcoin.AG SCAM!!! -1000$ - page 2. (Read 434 times)

Yes! We were trying to for days! The only reason the account was suspended is because we didn't have time to deal with him spamming tickets all day calling us a scam because we won't let him bet without verifying location. We didn't even want to verify his location, and asked him to withdraw multiple times, before he kept insisting he is in a permitted region.

Edit: And yes, if he originally tried to signup from his home region, it would not have permitted him. He used VPN to circumvent our regional block.

^Probably he really wanted to play your site but that is the problem, he is in a place the restricted based on your TOS.
In this case, is there a possible way to return the deposited money first before blocking the account? Confiscating money seems very frustrating even on my side even though I know that is my fault. Probably there is no scam issue if the money will return and don't let him access your site by banning the IP address, if he uses VPN, that is another story.

The account was never blocked until yesterday. He was limited from placing bets immediately, due to having raised several red flags upon registration and when he filled a ticket to inquire about limits we asked him to withdraw the money, before we even asked him for verification. This is because we have seen people lie about their location hundreds of times and knew that we were going to spend needless time on him continuing to pretend he was somewhere else. At no time has he not been permitted to withdraw the balance of his account. He is welcome to it any time. The reason the account was suspended yesterday, is because we spent 5 days with him going back and forth with him on support ticket, asking for verifications and him coming up with excuses not to send them. We don't have time for that so now he can email us when he is ready to either withdraw his funds or verify his location. How is that "falling victim" to us? We want and have wanted nothing more than to pay this player and be done with him, but he thinks he can just talk us into believing he is in a permitted region. That is not going to happen. As stated, we are happy to post the full support ticket conversation, with the player's permission, which will confirm all of this. This thread is pointless and needs to die. No one with any sense would think there is a scam here. If the player wants to withdraw his funds, he can email us. If the player wants to verify his location, he can email us. OP, please do one of these so we can all move on.

I think oos need to make some clarification on this because if the account is reopened for KYC submission and thereafter locked again it then means the casino is playing shady with ops deposits and should truly be a scam attempt unless the ops submitted the KYC through email or other means, but the whatever it has been it worthy to create an accusations thread against the casino to warn other from falling victim to this casino.
What i have normally done on new casinos is that, before I deposit any big amount, i first of all try to pass through their KYC verifications and once I am approved I can thereafter go ahead to make deposits that way the casino has nothing to hold me on.

There are inconsistencies in OP's post, like this one

how can we believe his accusation when he is telling his story the other way around by not giving the fact?
He is the one at fault here for being uncooperative.


Betcoin has been addressing all issues that come along in real-time and even agreed to a third-party mediation in fact one of the cases they won through third-party mediation

As we have already informed him, he is welcome to the funds any time. The verification request is based on his insistence that he is in a permitted region. It appears to us that he thinks he is going to talk his way out of having to complete it. We have pushed for him to admit that he is in a restricted region and take a withdrawal, but he continues to deny it, causing a lot of unnecessary back and forth, which is why the account was suspended. We continue to wait for him to follow up on this by email. We are, and have been, ready to resolve this for days.

Did you read the reply above your post?  Obviously @OP had been in communication with Betcoin.ag.  But we read another story from the platform representative which is in contrast with @OP's statement.



I wonder who is telling the truth here  .  I believe the platform representative's statement has weight here.  so @OP just provide what the casino is requesting you.


I think @OP did not deposit his money into the clone site since the representative just spoke about the issue and neither the representative deny the deposit but instead admit that the case is going on and they need the required document to continue with the case.  Betcoin.ag had been in the forum for so many years, I doubt that they will scam anyone and taint their reputation for just $1k.  I believe there is really an issue here since @OP as the representative stated did not submit any document yet.

Most casinos I know of would rather ask for kyc documents after the gambler have deposited and played there, won and decides to withdraw, this is when the casino will demand for kyc document.

And as for other casinos that ask their potential users to go through kyc verification at the very beginning, they usually ask for the kyc document before the casino can allow such individual to progress with deposit and gambling on the casino..

In this case of the op, I am assuming that if it really happened as op said, it's either the casino itself is a scam, or op deposited his money into a clone site of the reputable casino.

Betcoin.AG suspects him to be from a restricted region. That's why he was asked to send proof but OP is not sending anything as said by Betcoin.AG. It's the standard nowadays already so he is not sending proof of location, I guess he can't go on the play.

But would you let him withdraw if he isn't providing documents?  Or now he is obligated to send and the casino is also obligated to ask for the documents?

Op you can follow what entebah asked you to do, so people can make or advice you more there. But you too in next time don't deposit that kind of plenty money on a casino you barely know. Some of these casinos are there to scam people while some of them were trying to test their domain. So in your case, it might be that they were trying to to test the domain and the first one didn't work out so they launched another one and remember that the deposit was made in the first domain and not the second one. So you have to inform them on it. If they are not scammers, they would solve the issue.

Did you report this issue to their support? If yes and it's expected behavior of their website, please file a complaint against them in Scam Accusations thread. It would be pretty logical if they'd at least refund your deposit. 

This player wasn't blocked as soon as he deposited. We have been going back and forth by support ticket for 5 days, trying to get him to complete verification, as it is highly likely he is from a restricted region. As of now, he has provided us 0 documents and has tried to avoid every question we have asked. After 5 days of immediately replying to every reply he has made on his support ticket, we informed him the account would be suspended if he didn't cooperate within 24 hours. He replied twice, but neither time provided the information we requested. With his permission, we will post the entire conversation here. We have also informed him that if he is from a restricted region, he can just tell us and we will move forward, but he is sticking to his story, so we are simply asking him to provide proof. We are standing by email to answer his questions any time, but instead of contacting us, he came here instead.

@brlameiakl send us an email. Let's get your location verified. Then this matter will be complete. We have no interest in withholding your funds. We just need to know if you are eligible to play. Either way, your funds are safe.

Just to clarify, the link above takes you to a ratings guide that's not affiliated with Betcoin. Their ANN thread is https://bitcointalksearch.org/topic/betcoinag-1-casino-sportsbook-btc-bch-bsv-eth-etc-ltc-xmr-dash-xrp-est-2013-1616139

I do know that Betcoin agrees to 3rd party binding arbitration. That is one choice that the OP may take.

If you want to make accusations it's best to follow the advice of friends here by creating a thread on the fraud board where you can make a thread there with this accusation, if you have done it share the thread link here, at least your accusation will be greatly appreciated if you have strong evidence for example a screenshot of their service support response how to respond to your case and also give a reasonable reason why you were banned maybe the betcoin team gave the reason why you were banned via email.

The casino will not block a user's account for no reason, but you also have to explain the real reason why you were blocked, maybe you have got an answer from their team, at least take a screenshot and provide a more detailed explanation so that we all know and raise your case This must be resolved immediately by the betcoin.ag team

On what i understand, the account was blocked right after he deposit, then asked kyc documents so the account was reopen for submitting the files then was blocked again for some reason.

@OP if you think you they are unresponsive and wont give you enough details for the banned you can create a scam accusation as suggested above, open a complains on third party mediator such as askgambler and thepogg, it's more effective imo.

As mentioned above post about this in the scam accusation board.

But I wonder, are you sure that you deposited to the actual legitimate site? Because these things normally happens when someone deposit money to fake/clone site and I am saying things because usually the site will ask for documentation at the time of withdrawal but you said they asked immediately after you deposited that's why I want to make sure that its legitimate or clone site.

They asked you KYC upfront after you deposit your money? Or you try to withdraw immediately right after you deposit without any bets made in the casino or didn’t meet  the withdrawal wagering requirements because you will accused of coin mixing by doing that kind of thing.

You can post your concern on their official ANN thread https://bitcointalksearch.org/topic/1-ratings-of-bitcoin-sportsbooks-since-2014-kyc-rankings-bonuses-scam-accus-717790 so that they can immediately your concern or follow @entebah suggestion and file an official scam accusation. You should write your detailed action prior to your issue.

you should move this thread to the correct section with the correct report format
it should be at Scam Accusations and share all the details you have in your thread
don't forget to include any screenshot from your account

@Betcoin.AG is just an impudent scam! They blocked me immediately after I deposited $1000 into their account! They asked for a whole bunch of documents and after I provided everything they just blocked the account without the ability to log in!

"The website encountered an unexpected error. Please try again later when you access the site." At their new domain is allowed, but nothing loads and the balance there is $0. They just scam me for 1000$ with no way to withdraw their money!

I have all the proof of transfers and my identity. Somebody advise me where to go on this forum to open a complaint against them and they are blocked?