Topic: BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker - page 109. (Read 367814 times)

Other people have posted about the same issue but you have chosen to ignore  it.

Ah so this is about a personal issue you had with one of the chat reps?  This makes even more sense to actually complain about a $0.50 cent bonus.  I have played on Betcoin for awhile and I have not had a problem with my bonus and I have seen Betcoin grow averaging 300 plus players a day now.  I would think there would be more complaints than one person about a $0.50 cent bonus if something was wrong.  Also, as I said they should have just paid you something to end this.  Betcoin hasn't done everything right, but they have worked hard and made some good strides.  I chose to comment because when there is a problem, like your bad experience with a customer support rep, you are quick to comment but positive comments never make it to this thread.  Anyways, good luck to you and I actually do hope you get your $0.50 cent bonus and they take care of you. 

As I said I don't care about the money but the way the site is run. It's very unproffessional to have a chat rep behave the way they did. And it is worse to lie about freed deposit bonus being credited as royal cash.  

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.

So you have decided to not play on Betcoin now because in your mind they have "stolen" your $0.50 cent bonus?  Last week in this thread I read they paid out $30,000 in btc to three players.  I am sure they would work with you for your $0.50 cents.  Can you see why this would be very amusing?  Again, I don't know why they didn't just give you 3, 5, 50, 100 mbtc just to move on. 

I did submit a ticket no 14187 but it was ignored. The chat rep said to post here so I could be proved wrong. Way to go.

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

Well we are sorry your experience wasn't positive and you would think we are stealing bonus money.  We are unsure how you can "steal" bonus money but to think we would not pay out the roughly $0.53 cents worth of bonus you earned is completely incorrect.  We follow the exact same bonus structure as the WPN in the way it is credited, earned and paid, however our payout rate is faster.  This system is the same for the hundreds of thousands of WPN members and thousands of Betcoin members.  The irony is we give away bonuses far more than $0.53 cents quite frequently for a variety of reasons.  We are very proud that our player base continues to grow and will continue to work hard knowing we can't please everyone 100% of the time.  We will still try whether that player has generated a lifetime value of $10 in rake or $0.10 in rake. 

Lastly, we know there will be complaints and we are here to address them anytime.  We do find it interesting that the complaints are typically about bonuses and promotions where we are giving our great players something many websites don't even offer!  For a more personal approach and faster approach, please submit a ticket anytime. 

it release by 2 chips at a time so no way it could have gave you 2.65 chips. they like to lie.

They are also lying when they say that the royal cash adds to 2.65.  I don't trust  then anymore as they are liers and don't know how to run a poker site or how to treat customers.

Thanks for posting your experience with the bonus money. However, they are not taking anything seriously or they are incompetent . They are stealing the bonus money and saying that it posts as royal cash but royal cash is converted betcoin points.  I am done playing at betcoin.

wwwin - from the perspective of a fellow player I think you're getting a little too worked up about this. The Betcoin rep posting in this forum just said that they take things like this seriously and they have shown an effort to make things both right and understood. As a player I would definitely take it seriously if a promised bonus were not releasing properly, but having a Betcoin rep responding to you helpfully is a good thing. Also I will add that whoever is in the main website live chat (in the lower right corner) needs to have some additional training or something, they don't seem entirely clued into everything that is going on with the site. I had one experience with them where they were extremely polite and courteous but didn't seem to have proper communication with the main site support, and another conversation where they seemed a bit short and snarky with their answers. I know that if I was working that support box I would know every detail of the site and want the phone numbers of the main technical support with actual power. I have mixed reviews for the support with this site, I've dealt with them quite a bit and sometimes I'm satisfied and impressed but a few times I have had e-mails go unresponded to, withdrawals take an unreasonable amount of time, or live support being less helpful. Just some constructive criticism for the people behind this site that I love and want to see flourish: You want your support to be fast, attentive and possibly 24/7 (at the VERY least have somebody on 7 days a week, gambling site support should be much more than a 9-5 Mon-Fri situation)

That said, Perhaps it could be more clear when deposit bonus is cleared and released. (you are talking about deposit bonus right?) I have been keeping track of mine in the client wallet, where it says for example "Bonus cleared: 47" "Bonus total: 200". However I haven't been tracking whether it has been released into my balance. Since it likely enters in small amounts it would require careful tracking of wallet balance before a session, +/- at each table played and the wallet balance after the session. However I did notice on a rare occasion where I had my entire wallet balance on the tables, my balance moved from 0 to exactly 4, so I assumed that the deposit releases in 4 chip increments and that is was happening properly. It sounds like you, wwwin, were doing the required tracking and calculations, however the betcoin rep claims that it was releasing properly. So either your calculations were wrong or there has been a misunderstanding, I'm sure the rep isn't lying you to try to cover up a conspiracy with their bonus.

All of the Royal Cash transactions that you see in your account add up to the 2.65 mbtc. 

isnt the royal cash when you change your points to chips? lol thats not the bonus releasing

i have complained about this many times thats theres no way to see that you get the deposit bonus released

Yes!  You definitely can.

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Hello wwwin1, we have had a chance to review your account and we never like to post this publicly but feel we must when you choose to write it publicly.  We first apologize for any inappropriate comments from any staff and are reviewing this in detail.  

The bonus is released at a rate of 15% of the rake you generate.  You have generated    0.01506 bitcoin in rake at Betcoin which is about $3.57 and you have received Bonus money Freed:    0.00265 btc about $0.53 in bonus money.  Because of the fluctuation in bitcoin this equates to around 12-18% over the period which is precisely accurate.  All of the Royal Cash transactions that you see in your account add up to the 2.65 mbtc.  

It's interesting you end your statement with you "don't have a lot of time to waste on this nonsense", but this is not nonsense and we take this matter very seriously for the over 500 players daily who all participate in the same program as you.  Many generate significant amounts of rake daily and if there were an issue, you would hear about it from many people.  We are here for you anytime whether it's 53 cents in dispute or more.  Thank you for playing with us and come on back anytime.  

natmccoy, we are just seeing this and it is excellent.  Can we also discuss it at www.betcoin.ag where we can develop and cultivate more ideas sand feedback here.  Jackpot sng's are coming in 2-4 weeks. 

hello op, can i play betcoinpoker use my android ?

Hate to have to post this here but I cannot resolve my issue thru the chat. The chat rep keeps insisting that the freed bonus has been added to my balance in small increments  when freed but it has not been posted to my account. I have exchanged  betcoins for chips in small increments but none of my freed bonus has ever been added to my account and I have been keeping  track. Before  yesterday  I had 1.97 before I played then 2.06 after playing  yesterday. After playing today I have freed 2.65 chips and NONE of that has ever posted to my account.

Its not a large  amount but this chat rep is very annoying and not competent. I should  not have to  be keeping track of my balance to make sure the freed bonus is added to my balance. I will not play again at Betcoin until this is resolved. My user id is wwwin1.

I advice everyone to carefully keep track of your balance as the freed bonus is not being added in small increments  in real time but the chat rep insists that it is. In addition  I told the chat rep that I had no choice but to post here and the rep said "go ahead so we can prove you wrong".  Who is this smart ass?

I will not play again until this bonus issue is resolved and I am thinking of withdrawing the full balance as I don't have a lot of time to waste on this nonsense.

Lol...love this!  Thanks for the support.