We currently have a system wide update underway for the next hour or so. We will keep you updated with the progress. Thank you again and we appreciate any thoughts, questions and feedback you have anytime.
Hi,
Is everything ok? Since a few days ago I cannot log into my account of Betcoinsports. I have not changed the password and I don't know what can be the mistake. I have an unanswered email from support.
Thanks in advance.
Regards.
What is your login name? After our update you need to change your password but we can help you in live support.
This gives a good idea of how few customers this sportsbook has.
They update the site 6 days ago. The old passwords no longer work. But only 1 player posts about this problem trying to login, and he doesn't post until 6 days later.
This also demonstrates how utterly and hopelessly incompetent this sportsbook is.
They do an update and it's necessary to contact live chat to setup new passwords.
But they do not send out email notifications, they do not post such in this thread, they do not have a message stating this on their site.
I tried to login and got the standard popup "Incorrect username/password".
No message about what the problem is and how to solve it.
Since the updated we have had several thousand players log back in with no issue, most simply reset their password by going to: https://www.betcoin.ag/user/password
There is a message at the top of the website that says: Betcoin.ag was updated on 8/13/2015. You may need to reset your password. We don't know how more clear that can be.
As always there a few players that require some additional assistance and we have live support for this.
The sportsbook was upgraded yesterday actually.
Also Gogo ppp you must check out: New Sportsbook Up and Running with extremely competitive lines, most LIVE sports options and eSports, MMA, BITCOIN wagering options and more! Full announcement coming soon. Please check out https://sports.betcoin.ag or www.BetcoinSports.com to enjoy the experience.
