I hope the casino pay soon, its not good to have debts caused by gambling. Gambling can ruin your life.
They are in Costa Rica so they have a data processing license since there isn't a gaming license in Costa Rica. I agree with you in stay far away from this book if they don't pay.
Do you agree the purpose of not allowing multiaccounters is to prevent abuse? such as bonus abuse, limits abuse, fraudulent behavior?
If you can agree with that, please tell us which one of those this player is guilty of. The world is not black and white, there is grey.
If he did not defraud you in anyway, or abuse any of your pormotions with his 2nd account, then you should pay him. Because if he has lost on this account, you certainly would not have canceled his losses and refunded him. To say you would, would be a laughable lie.
He told your support to disable his account. He did not say permanently, nor did he say remove it from the system. He wanted a cool down period which any respectable site would offer.
You are hiding behind this rule because you cant afford to pay. Simple as that
So far we discover him 1 extra account since we don't do KYC we have to be strict with this rule of no multiple accounts we have discovered players opening multiple accounts to try to favor the sports odds, collusion , trying to find ways to exploit our cashier software etc
Since we don't do KYC we don't know if at any time he has open more accounts and try to exploit the site on some form
We put the rules in place, it is even read and bold he as a player has to read them if he don't like it so don't deposit
Also look what he just put about gamdom he clearly isn't reading the terms and conditions of other sites.
There is absolutely no advantage to having two accounts unless you are circumventing limits or abusing bonuses. Show us an example if you think otherwise. The amount he bet on the second account would have to be more than the max bet of the first account to circumvent limits. The one other exception would be you having multiple lines where the accounts had different lines. Do you put up different lines for different people? He had one account since the other account was closed. How did you come to the conclusion that the OP is involved in the DDoS attack?