We see stories like this often, OP. In this section, there are several similar ones. But the fact that you consider yourself honest looks different for the casino. The casino has hundreds of users; if your IP address once appears in the system, then you must understand that all other accounts that will be assigned to you will be considered multi-accounts. Talking about your personal reasons for wanting to stop playing or not for the casino will not look like a sense of understanding; if you want to leave, leave, but the site remembers everything. On the Internet, we are all creative, and it is very easy to tell sob stories, so much so that scammers show other people’s documents. But another point is that they don’t have to believe you. There is a record, and you can't do anything against it.
Even with all that, I don't see what I did to take advantage of anything? My original account was closed, I played on only one account this year, and I never used any casino promotions. Only raw balance I deposited was used.
I understand that it was my mistake not to try and reactivate my original account, but I am struggling to view this as justification for confiscating 26,000 euros.
And in terms of honesty, if this casino posts their evidence, at least it will show explicitly that I only used one account this year and no bonus or wagering abuse.
We can share the evidence with a trusted member of the forum if we post it wild open, this will make some of our systems useless because now they will know what to hide
From what has been posted by the player and the casino, there is no attempt to defraud, bonus abuse, circumvent limits, etc by the player.
The only reason the player disabled his account originally was to take a break as he may have been gambling too much. Looking at the site, they have no tools for responsible gambling, they do not even mention it anywhere on the site from what I can see, not even a generic statement about how to seek help.
The player also stated his original account was "gone" the casino did not dispute this. So, you can't really claim he is multiaccounting.
The casino also boldy states here in this thread and on their site, they are a No KYC casino, which violates their agreement with providers such as pragmatic and hacksaw.
When you brag about being a no KYC casino, you are going to attract multiaccounters anyways, so this does not seem to be a real concern of yours, unless of course someone wins big and you don't want to pay... or cant pay.
Considering this was a casino launched with some reddit posts (I remember seeing those posts as well) they likely do not have the funds to pay, or simply dont want to.
They can always open a ticket to close their account.
His original account was disable by his request so far we have proof of just one extra account but we don't know if he has more, that's why multi account is not allowed
Also, we pay him
9k euros before his account was flag, and we have ALL the evidence about the other account he opened
We are sorry, but this is nothing new, multiaccount is not allowed at any online casino and each account counts