Topic: BetCrypto.cr, won big now feeling scammed out of 26,000 Euros - page 3. (Read 859 times)

Not trying to sway your final decision about OP, merely trying to add more depth and possibilities to be ventured [and perhaps a broader knowledge to learn] but... if OP [or some other players] consistently have different IPs, isn't it possible that they just happen to have a dynamic IP?

Was OP's original account also accessed from ever-changing IP, or is it a static one?

Oh, and please don't post in consecutive, you can reply to multiple user through multi-quote, and if you want to add something after you made your post before someone else made a post, you can add them through "edit" feature. Consecutive posting is frowned by the forum

You are 2k euros in profit

Don't come here acting like you didn't know it wasn't allowed to have multiple accounts because with your second account you tried to hide your IPs multiple times.

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Lol we have more than 26k euros, but OP broke the T&Cs he is not denying he opened another account and that's against our rules 

Also, he is acting like he didn't know it wasn't allowed, but with the second account he used multiple new IPs different from the original one, why would he do that if he didn't know the no multiple account rule ?

[moderator's note: consecutive posts merged]

I never used multiple concurrent accounts, and the casino can post their logs which prove that. It was indeed my mistake to open a new account instead of asking to reactivate my original account- but is that a 26000 eur mistake? It feels very much like I'm just being hit with an excuse.

Its a good thing to have all the necessary information's and proofs to report a platform on scam accusation, but we also have to have it in mind that such individual also must have been seen to following the strict guidelines and rules of using such a platform, when we fail from our own part and violate their rules, then i don't see a need to why we should make any report on scam accusation since the causes is coming from us, its very simple to achieve, don't break their rules, but you went ahead using multiple account on their platform and you got detected, who is unfair here.

I never ran a huge balance all at once, this was the product of some rare wins. But yes, it's becoming pretty obvious that they just can't pay this kind of win. They actually have table limits and limits on pragmatic slots, so I guess they just shouldn't be running NoLimit and Hacksaw games in general

When you enter their really cheap looking site, with no licence or anything, does it look like they have 26,000€ to pay you?

OP, why would you put thousands of euros in to casino like this... Its your fault.

This has happend million of times during the years, some new unfunded cheap casino is trying their luck catching a big whale.

The real issue is these 2 wins, might as well post them so people can enjoy the replays:
https://replay.hacksawgaming.com/?roundid=10000224751322&partner=2351&language=en
https://replay.hacksawgaming.com/?roundid=10000227607591&partner=2351&language=en

I'm pet much resigned to the fact they're going to keep everything now. The best bit is, they talk about the 11k eur lifetime, but I know my deposits come to more than that. Just another casino that doesn't want winners I guess?

Don't come here acting like we're the only online casino that doesn't allow multiple accounts, this player broke our T&C.

Other casinos that do not allow multiple accounts

Stake -> https://stake.com/policies/terms

Nitrobetting  -> https://nitrobetting.eu/terms-conditions/  (Limits and restrictions)

Fortunejack -> https://fortunejack.com/faq/terms_and_conditions


And many more, go to your favorite casino and read the terms and conditions YOU ARE NOT ALLOW TO HAVE MULTIPLE ACCOUNTS  


Also in the lifetime of this player we have paid him 11k EUR in total we don't have problems paying players just don't brake the rules

Name the advantage this player had

Of course players have advantage if they are abusing bonuses,  this player didnt take any bonuses,  he didnt circumvent limits,  so explain.

You are stuck in your position unwilling to act in good faith because you likely cant pay winners.

Multiple accounts are not allowed I dare you to go to  ANY of the online casinos from here open an account play withdraw from that original account and then ask to disable it, wait one day open a new one play and try to withdraw they will not even allow you to withdraw from your second account.

We have rules it is the player responsibility to read them, if he don't like those rules so don't open an account.

Our casino is KYC free we have never asked anyone for KYC and with the original account of OP he was able to also withdraw a couple thousand euros without any problems  WE NEED TO HAVE SOME RULES

If you don't know what advantage a player have with multiple account since i work in this industry i will not give you ideas to exploit other sites (they are also not going to let you open more than one account)

Also just do a simple google search

This casino likely has no funds to pay.  

They keep repeating they paid 9k euros as if this is an accomplishment, or that the player really shouldn't be complaining because he withdrew more than he deposited, so he should be ok with forfeiting the rest.

If the player was not abusing bonuses, or circumventing limits, any reasonable operator would pay him.   But this is a casino started on a shoe string budget that can't afford to pay.  

No one can play at this casino with any reasonable confidence in being paid if they hit big.  


I challenge the casino to state what advantage the player had, or in what way was his play not fair?   We dont care about your big bold letters in your rules.  

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I don't think you're intelligent enough to know what a contradiction this is

I hate saying it, but I think it's obvious what's going on now. I'm beginning to make peace with it, but at least with these posts people will be able to see what kind of outfit they're running.

Look the screenshot of the Ticket he opened he didn't ask to self exclude, if OP wanted to come back he could email us he even has the owner's email

We don't do KYC and that's the most important rule we have NO MULTI-ACCOUNTS so far we find him an extra account, but he could have 4 more, extra accounts are not fair game

Op has come out clean to state he had an open account with Betcrypto.cr and along the way probably after feeling like gambling addiction was kicking in requested for account to be disabled which technically means account got closed, I don't see how this falls under multi-accounting when both  accounts have never been operational at the same time and to top if off never involved in bonus promotions abuse

Btw, if @Betcrypto.cr is not ready to pay siting user was multi-accounting , what options did the Op have if he wanted to comeback to this platform...and having played on several gambling sites such features need to be embedded on the platform by self excluding & choosing how long one wants to self exclude themselves and when ready you can comeback & if people try to stay off gambling by taking this route this shows the user is a responsible and a mature gambler...but being punished for this is a brutal decision which should be rescinded!!!

We are sorry but not exceptions.

Also with his second account he deposited around 7,000 EUROS and withdrew 9,000 euros before our system detected that it was a second account.

Once again we are sorry but the multiple account rule is the most important rule for us.

Sorry, I didn't mean to imply that I had given reasoning. I was just explaining why I did it at the time. You're correct and the logs show that yes I just asked for the account to be disabled.

Actually, no. You only wrote and ask them to disable your account, without specifying the reason behind it, as proven by a screenshot provided by their representative above, showing your correspondencies with them. You simply said, "disable my account."

I previously asked if you specifically mentioned to them that you need your account closed because you gambled too much to know if they act according to Gamble Aware regulation, where any respectable casino will not and should not cater another account being opened by a gambler for whatever reason, if he requested for a self exclusion.

However, it seems this is not your case, as you simply wanted a break, and you did not ask to be excluded [if they have any feature like that on their platform].

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I actually looked at the ToS [and smiled a little because it does written in red]. If I may...



though you're the one that knows best what's your ToS about and the nature of each clauses in it, may I argue that the no multiple account terms were to enforce players to "play fair and square", to discourage any attempt of abuses of bonus and/or limitation, thus it's written in red altogether in one sentence.

Departing from this, and if OP is proven to only have one active account at a time, and that the previous account was permanently closed for no harmful reason [it's closed simply because OP needed a break], can it be argued that OP does play fair and square, and as such, he does not breach your ToS.

Can you perhaps mull over this and considering to give OP an exception? Given, again, he technically does not breach your term and/or does any harm to the ToS. His only mistake here was asking for his account to be disabled when he needed a break instead of just leave the account be.

My two cents.

I'm sorry, but multi accounts are NOT allow at our site.

It is clearly mentioned at the T&C, you should have read the T&Cs before opening a second account.

Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.

Here is what he ask our customer support, he just asked to disable account



Right now, we don't have more evidence about a third account.

We dont allow multiple accounts, the reason is based on our internal risk aproach, in our T&C that rule is even in bold and red