You are requiring not even the personal information of the player but also the photographic identification and it must be a government issued ID?
this is not a Bitcoin thing in my perspective.
What country are your gambling website operate or reside? do you have any license to operate with?
was going to ask about that , cause terms makes it look like all the players have to send their ID in order to withdraw but hope this is not the case
also as I can see the search tab in the bookie doesn't work , everytime I enter a team's name and press search it doesn't show the matches for that team and it's really annoying to keep searching for the team through the countries and competitions
Withdraw requests do not require any personal qualifications and will only be considered for high amounts.
We did not see any error in the search for teams and leagues. We hope that we will soon cover the games more fully.
And of course, all of this will be resolved shortly with your support.
Thanks
Best,
Betlake support