Changing the withdrawal process system from automatic to manual is not a big problem but processing withdrawal after weeks is not acceptable.
Withdrawal requests should be verified and approved or rejected within 48 to 72 hours. Weeks are too long and not acceptable. It will create panic in users.Quote
Verifying the withdrawal should not take that long time IMO, at least I have not seen any site do the same thing like betop.
I wonder what do they usually say to players when the players ask about the long withdrawal by email/live support if any.
Betop needs to improve the service, otherwise they will lose their players because of the withdrawal issues.
The withdrawal can be verified and processed manually and I know Betnomi has manual process too. I agree that Betop.gg have to improve the approval process to speed it up and bring better service for users. Especially with withdrawal, they will feel unhappy if their withdrawal requests in pending status for weeks. I wonder what do they usually say to players when the players ask about the long withdrawal by email/live support if any.
Betop needs to improve the service, otherwise they will lose their players because of the withdrawal issues.
