BetVIP.com - ONLY Licensed Book- Best Odds - 100% Dep. Bonus - Virtual Football - page 4.

BetVIP

sr. member

Activity: 462

Merit: 250

Quote from: tonyq on March 28, 2015, 07:09:35 AM

Withdrawal received.
Cheers

Hey Tony,

Sorry for the wait, I escalated your request straight away!

Regards
Jessica

tonyq

legendary

Activity: 879

Merit: 1001

Withdrawal received.
Cheers

tonyq

legendary

Activity: 879

Merit: 1001

I have sent an email to support regarding a withdrawal yesterday....can it be seen to as soon as possible please?

soltantgris

hero member

Activity: 741

Merit: 500

Good answers, thanks.

BetVIP

sr. member

Activity: 462

Merit: 250

Quote from: soltantgris on March 25, 2015, 09:32:33 AM

Quote from: BetVIP on March 25, 2015, 07:48:28 AM

Quote from: soltantgris on March 25, 2015, 07:43:48 AM

Ok it's something that have to be implemented for sure.

Thanks

Hi soltantgris

Yes it is definitely a priority of ours!

Regards
BetVIP Support

After some emails with Support, you finnaly told me my bonus was already cleared. But not added to my account. Its pretty lame I would say - it's been days and many emails to get this answers, so I continued betting on game to clear the bonus for nothing. If it's a mistake, correct it asap - its been many ''mistakes'' since I first tried BetVip. If it's an angle shot to keep me betting (or hoping I'll forget the bonus), it's much worst. Both way, if you want to succeed, you have to be better then that.

thanks

Hi Solantrgris,

It is in no way an angle to keep you betting. We normally only give a client a 100% 1st time deposit bonus up to the value of 1 BTC. In your case you were given an extra 25% as a bonus. We apologise for the delay in resolving the issue, your extra bonus only cleared today and should reflect in your account soon. We have also replied to every email or query you have sent, please understand how many of these we get in a day and all of yours were attended to as fast as possible.

Please let me know if I can help in any other way

Warm regards
Jessica
BetVIP Support

soltantgris

hero member

Activity: 741

Merit: 500

Quote from: BetVIP on March 25, 2015, 07:48:28 AM

Quote from: soltantgris on March 25, 2015, 07:43:48 AM

Ok it's something that have to be implemented for sure.

Thanks

Hi soltantgris

Yes it is definitely a priority of ours!

Regards
BetVIP Support

After some emails with Support, you finnaly told me my bonus was already cleared. But not added to my account. Its pretty lame I would say - it's been days and many emails to get this answers, so I continued betting on game to clear the bonus for nothing. If it's a mistake, correct it asap - its been many ''mistakes'' since I first tried BetVip. If it's an angle shot to keep me betting (or hoping I'll forget the bonus), it's much worst. Both way, if you want to succeed, you have to be better then that.

thanks

BetVIP

sr. member

Activity: 462

Merit: 250

Quote from: soltantgris on March 25, 2015, 07:43:48 AM

Ok it's something that have to be implemented for sure.

Thanks

Hi soltantgris

Yes it is definitely a priority of ours!

Regards
BetVIP Support

soltantgris

hero member

Activity: 741

Merit: 500

Ok it's something that have to be implemented for sure.

Thanks

BetVIP

sr. member

Activity: 462

Merit: 250

Quote from: soltantgris on March 24, 2015, 09:50:07 AM

Quote from: BetVIP on March 23, 2015, 01:40:28 PM

Quote from: soltantgris on March 23, 2015, 12:38:08 PM

Hey BetVip, got an answers saying i'll get an answers... but no answer yet.

If you are to offer bonus based on X rollover, you should set something for people to follow their progression ! It's been many days and many emails, and still I can't get any answers. I start wondering if all this is fair.

Please answers me now.

Thanks

Hi Solantgris,

Apologies for the delay. Your 25% bonus is based on a 6 x rollover, you can see this amount in your bet history.

Regards
Jessica

Maybe Im blind - but under history, only thing I can see if each single bet placed and result. So I would have to manually sum it up ?

Hi Solantgris,

You can tally up your turnover since the bonus was issued (whilst filtering out the bets that did not qualify due to minimum price). You can access this information from your betting history. At the moment it is manual, or you can submit a request via support to check for you.

Regards
Jessica

alimaridho11

newbie

Activity: 28

Merit: 0

i just waiting for another crazy 1 btc tournament bounty!! Wink

soltantgris

hero member

Activity: 741

Merit: 500

Quote from: BetVIP on March 23, 2015, 01:40:28 PM

Quote from: soltantgris on March 23, 2015, 12:38:08 PM

Hey BetVip, got an answers saying i'll get an answers... but no answer yet.

If you are to offer bonus based on X rollover, you should set something for people to follow their progression ! It's been many days and many emails, and still I can't get any answers. I start wondering if all this is fair.

Please answers me now.

Thanks

Hi Solantgris,

Apologies for the delay. Your 25% bonus is based on a 6 x rollover, you can see this amount in your bet history.

Regards
Jessica

Maybe Im blind - but under history, only thing I can see if each single bet placed and result. So I would have to manually sum it up ?

BetVIP

sr. member

Activity: 462

Merit: 250

Quote from: soltantgris on March 23, 2015, 12:38:08 PM

Hey BetVip, got an answers saying i'll get an answers... but no answer yet.

If you are to offer bonus based on X rollover, you should set something for people to follow their progression ! It's been many days and many emails, and still I can't get any answers. I start wondering if all this is fair.

Please answers me now.

Thanks

Hi Solantgris,

Apologies for the delay. Your 25% bonus is based on a 6 x rollover, you can see this amount in your bet history.

Regards
Jessica

soltantgris

hero member

Activity: 741

Merit: 500

Hey BetVip, got an answers saying i'll get an answers... but no answer yet.

If you are to offer bonus based on X rollover, you should set something for people to follow their progression ! It's been many days and many emails, and still I can't get any answers. I start wondering if all this is fair.

Please answers me now.

Thanks

BetVIP

sr. member

Activity: 462

Merit: 250

Hi guys,

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BetVIP

sr. member

Activity: 462

Merit: 250

Quote from: Harib on March 22, 2015, 09:00:16 AM

I've reported the following issue perhaps 6 months or more ago - just happened again:

Wanted to delete a bet in the Bet Slip
Click on the "x" in the Bet Slip
Small window - "Are you sure you want to delete this bet?" or something like that
I click "OK" - Bet Slip still there, but I get a 2nd small window immediately stating:

[Object XML HttpRequest]

and under it a checkbox and to the right of the checkbox "Prevent this page from creating additional dialogs"

I have no idea what this means and am uncomfortable checking it so I'm going to go to the hassle of closing the window with Betvip and then opening a new tab, going to the site, relogging in.

I have this problem with no other website ever anywhere.

Hi Harib,

Sorry that you are experiencing an issue. I have forwarded this query onto our development team to take a look at and see if they can fix the issue.

Regards
Jessica

Harib

member

Activity: 78

Merit: 10

I've reported the following issue perhaps 6 months or more ago - just happened again:

Wanted to delete a bet in the Bet Slip
Click on the "x" in the Bet Slip
Small window - "Are you sure you want to delete this bet?" or something like that
I click "OK" - Bet Slip still there, but I get a 2nd small window immediately stating:

[Object XML HttpRequest]

and under it a checkbox and to the right of the checkbox "Prevent this page from creating additional dialogs"

I have no idea what this means and am uncomfortable checking it so I'm going to go to the hassle of closing the window with Betvip and then opening a new tab, going to the site, relogging in.

I have this problem with no other website ever anywhere.

BetVIP

sr. member

Activity: 462

Merit: 250

Hi Tony,

Apologies for the delay! we will respond to your mail right away!

Regards
Jessica

soltantgris

hero member

Activity: 741

Merit: 500

Usually they are relatively fast to answers. They may just be a bit busy.

tonyq

legendary

Activity: 879

Merit: 1001

I'm getting no response from email support either.
Embarrassed

soltantgris

hero member

Activity: 741

Merit: 500

Hey guys,

I can't find where I can see my progression toward bonus release (how to see how many rollover done on the deposit).

Sent the question twice via support email, still no answers.

Thanks

Topic: BetVIP.com - ONLY Licensed Book- Best Odds - 100% Dep. Bonus - Virtual Football - page 4. (Read 19655 times)